Higher Logic Thrive Reviews - Page 2

There are a lot of great features available with the online community depending on what package you have. You are able to use it for forum style discussions as well as share and save documents. Communities can be private or public to all members of an association.

The library is not totally intuitive and can be a little tricky to rearrange and organize, however this is minor compared to the benefits HL offers.

I really enjoy all of the functionality. I like all of the options it allows me to utilize to engage our users. I find it to be intuitive to access and engage with. Our users find it accessible as well.

The support response time is longer than I would like.

We just launched our platform and a couple of things we love: 1. The integration aspect and process was awesome and very easy. The APIs worked great. 2. The ability to customize was extremely helpful and useful. We have control of what it is and we don't have to rely on them to do everything.

Some of the backend functions you have to learn where they are as they may not be where you host them or what you would call them. However, once you learn, it's easy.

It is relatively user friendly for staff and customers. The interface for some features is pleasant and easy to understand. It embodies everything needed to run a modern business with online presence.

It's still growing so rapidly that there are still growing pains and issues that are less than ideal. However, I'm glad we're here and looking forward to continuing to grow with a company like HL.

This software is excellent for accomplishing goals of engaging community members. I appreciate the ability to automate activities and engagements. I also love the report functionality. The New Admin Experience has really enhanced my ability to support our community. It's MUCH easier to find what I need.

I did find that there was quite a learning curve for the community site and the admin side.

member engagement! it's great to see members connect online and development professionally by networking with other colleagues.

Takes a lot of front end work to really get started and understand the platform, which can be hard when you are on a small team.

Engaging our members, having a private place where members can discuss their problems/questions/concerns, easy to use

Functionality is a little behind, would like to see more offerings and updates. Customer support is lacking

Automation rules and reporting are my favorite features of HL

Customer support has been decreasing over the last 1.5 years, response times longer and longer, hope of resolution of issues or product malfunctions is decreasing

Our group has been using the Higher Logic Community Platform for almost two years. We continue to get new members and look for new ways to engage them. Higher Logic makes it easy to offer a solution regardless of the size of your organization. It has been a wonderful success and a great solution for our need.

The learning curve with some of the automated features. It is robust so at times the process seemed overwhelming.

This software is a one stop shop for bringing our customers together to collaborate and learn.

There is a learning curve, but it is learnable.

Our community has been a success from day one and has been a great addition to the benefits we offer our customers and to our marketing program.

Some of the user features and interfaces are a little clunky.

They are constantly finding ways to make things easier for me as a community manager!

Waiting long periods of time for bugs to get resolved.

Very easy to use as an administrator and even more easy for our member base that is not always tech savvy.

Functionality could improve to do more. We are always finding more things that we wish we had.

The ability to easily allow your members to engage with eachother, securely!

Admin portal is hard to navigate, lots of options, but not easy to find where you need to go to find what you need.

being able to engage our members in the open forum

Would like to be able to use HTML code and have more opportunity for designing email blasts

The platform is easily adapted to be configured for different clients and fields of work. Although there are best practices for initial structure, there are options for customization.

At times I have run into issues since we are a long term user of the platform, thus some of our setup is not good for utilizing other new features and enhancements that have been developed for the platform. It would be helpful if there was a bit more information to assist legacy clients so we do not get left behind.

I enjoy the ability for non-developers to be able to easily use the site and set up pages without having to be able to code.

Implementation is difficult if you do not have the standard customer scenario. There are not many commercial customers, but hopefully this is an area that will grow.

The education and discussions through the HUG is very helpful in managing new and on-going aspects of the platform. It is helpful to know what other clients are going through and to have HL be receptive to new product enhancements, potential bugs, or new features.

Since HL has brought on more companies into the mix, support has not been what it used to be. Slowly, service s coming back around and the new support center is helping out. I am looking forward to things improving.

The online community enables us to share information with our 3200 members, bring important information to the forefront, and make important decisions in real time.

We continue the struggle with email posts going to clutter or junk. It's an ongoing education process. From a management standpoint and for the platform to work for you, there is much to learn and ongoing learning support is needed.

The Higher Logic team were so hands-on and helpful during our training, implementation and execution. They went above and beyond to understand our needs and help us develop the platform that worked for us. I would highly recommend Higher Logic an their team.

It used to be the admin side - but now I love the new Admin!

Easy to learn to use - support from Higher Logic is great!

Does not support HTML Code in the posts we want it to.

The support from Higher Logic is great. Right from the beginning they were there to help you navigate your way through setting up an online community. Its the prefect platform for our members to engage with each other and our association. It helps us to know what issues are important and relevant to our membership.

You can get announcements and events in the daily digest.

The software is fairly easy to use if you only want to create basic pages

There is no way to hard code the search function. We are using it as an intranet - a place for sales to find product information and sales tools with a dedicated page for each solution area. However, the search function is awful - there is no way to ensure the top results are the pages we want them to find. Search for "Cloud" products - and you get a bunch of random search results with cloud on the page - instead of the Cloud Community Page coming up first. Second issue is that the editor is hard to use. It is not easy to set up an attractive and interesting page. There are lots of good html editors - but this one is buggy and challenging.