Additional information for IBM Customer Experience
Key features of IBM Customer Experience
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- Cloud applications
- Multiple channels
- Social and mobile technology integration
- Customer experience management software tools
- Content-rich media and documents
- Targeted campaigns
- User actions and preferences
- Create microsites, portals and mashups
- User identity data and preferences
- Mobile integration
- Social media integration
- Applications integration
- Commerce integration
- Web services integration
- Widgets and portlets
- Analytics systems
- Analyze social trends and user activities
- Knowledge-driven search
- A/B testing
- Files and content libraries
- Content management
- Blogs and wikis
- Single sign-on (SSO)
- Activities planning
With IBM Customer Experience content libraries, users can post and share documents, images and presentations, as well as organize website content.
Users can take advantage of secure and optimized access to corporate assets and information on-the-go thanks to the platform’s mobile integration.
Using IBM Customer Experience, businesses can deliver highly targeted and dynamic content to its customers and improve online experiences through personalization.
Users can integrate IBM Customer Experience with enterprise and desktop applications, commerce solutions, cloud-based services, social and rich media sites, databases, web services, widgets, portlets and analytics systems.
With IBM Customer Experience, users can enjoy a high-level of security with single sign-on (SSO) in combination with authentication and authorization.