IBM Customer Experience Pricing, Features, Reviews & Comparison of Alternatives

IBM Customer Experience

Digital customer experience management software

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IBM Customer Experience overview

What is IBM Customer Experience?

IBM Customer Experience is a customer experience management software that enables users to deliver more engaging and personalized digital experiences on their websites through content and analytics, as well as social and mobile technologies. The solution aims to help users anticipate customer needs and build brand loyalty, reach more customers, and respond to individual expectations.

With IBM Customer Experience, users can develop and manage dynamic content and rich media documents through multiple channels, including additional microsites, portals and mashups. Companies can create targeted campaigns by adapting strategies and personalizing content based on user actions and preferences including identity, clicks, browser, social networks, device, location, or time of day.

Companies can interact with and between users using the online communities feature to help improve customer services and resolve problems more effectively. User profiles, blogs, forums, ratings and instant messaging are few of the available options offered by IBM Customer Experience for enhanced customer support.

Users can run A/B tests to help determine content variations and understand the effectiveness of different areas of a website as well as use tools to analyze social trends for capturing new leads.


Value for money
View Pricing Plans


Business size



United States, United Kingdom, Australia

Supported languages

Chinese (Simplified), Chinese (Traditional), French, German, Italian and 5 other languages, Japanese, Korean, Portuguese, Russian, Spanish
IBM Customer Experience screenshot: View session timelines details for each customer with IBM Customer Experience IBM Tealeaf Customer Experience on CloudIBM Customer Experience screenshot: View graphs with information on sessions, bounce rate, averages and more with IBM Custom ExperienceIBM Customer Experience screenshot: Use the report builder to create a session timeline with IBM Customer ExperienceIBM Customer Experience screenshot: With IBM Customer Experience, users can view web page analytics including browsers used and abandonment informationIBM Customer Experience screenshot: View browser abandoment by hour including checkout conversions with IBM Tealeaf Customer ExperienceIBM Customer Experience screenshot: Logging into the IBM Tealeaf Customer Experience on CloudDemonstrating Social in Action: IBM Customer Experience Suite Managed Pages

IBM Customer Experience reviews

There are currently no reviews of IBM Customer Experience.

IBM Customer Experience pricing

Contact IBM Customer Experience for pricing information.

IBM Customer Experience features

Activity Tracking
Customizable Branding
Social Media Integration
Third Party Integration

API (449 other apps)
Activity Dashboard (289 other apps)
Automatic Notifications (240 other apps)
CRM Integration (155 other apps)
Calendar Management (208 other apps)
Contact Management (166 other apps)
Custom Fields (165 other apps)
Customer Database (202 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (210 other apps)
Data Import/Export (226 other apps)
Electronic Payments (169 other apps)
Email Integration (223 other apps)
Reminders (210 other apps)
Reporting & Statistics (314 other apps)
Surveys & Feedback (183 other apps)

Videos and tutorials

Additional information for IBM Customer Experience

Key features of IBM Customer Experience

  • Cloud applications
  • Branding
  • Marketing
  • Multiple channels
  • Social and mobile technology integration
  • Analytics
  • Customer experience management software tools
  • Content-rich media and documents
  • Targeted campaigns
  • User actions and preferences
  • Create microsites, portals and mashups
  • E-forms
  • Personalization
  • User identity data and preferences
  • Mobile integration
  • Social media integration
  • Applications integration
  • Commerce integration
  • Web services integration
  • Widgets and portlets
  • Analytics systems
  • Analyze social trends and user activities
  • Knowledge-driven search
  • A/B testing
  • Files and content libraries
  • Communities
  • Profiles
  • Content management
  • Blogs and wikis
  • Templates
  • Security
  • Single sign-on (SSO)
  • eForms
  • Activities planning
  • Collaboration
View All Features


With IBM Customer Experience content libraries, users can post and share documents, images and presentations, as well as organize website content.

Users can take advantage of secure and optimized access to corporate assets and information on-the-go thanks to the platform’s mobile integration.

Using IBM Customer Experience, businesses can deliver highly targeted and dynamic content to its customers and improve online experiences through personalization.

Users can integrate IBM Customer Experience with enterprise and desktop applications, commerce solutions, cloud-based services, social and rich media sites, databases, web services, widgets, portlets and analytics systems.

With IBM Customer Experience, users can enjoy a high-level of security with single sign-on (SSO) in combination with authentication and authorization.