IBM Customer Experience Digital customer experience management software 0 reviews 1,083,523 Alternatives to IBM Customer Experience
Explore a recommended list of IBM Customer Experience alternatives for your business in 2020. Compare alternatives to IBM Customer Experience side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Yotpo, the leading eCommerce marketing platform.
What users mention about Yotpo See all reviews Awesome to be able to reply to reviews. With the rich snippet for Google, it really helps your rankings GO UP. Helps me secure more reviews with ease for my longboard website. Interface is easy to interact with and makes it easy for both users and shop owners. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it.
The pioneer and market leader in Experience Management
Hassle free live chat re-imagined for business growth
What users mention about Zoho SalesIQ See all reviews SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM). We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased. Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers.
WebEngage is a multi-channel B2C marketing automation cloud
Customer Experience Management
Don't Just Satisfy, DELIGHT
Customer Success Platform for trial conversion & retention
Customer experience and engagement
The power of Live Engagement
Personalized content experience creation
What users mention about BrightInfo See all reviews Before I came to know BrightInfo, I had been battling with my site signing up. I began losing a few customers since they were irritated while signing up on my site could take them quite a while. I really like the analytics to see how our content is performing and the Knowledge Base has a lot of useful guides. Our Customer Success Manager has also been extremely helpful. The price of this amazing tool just worth it. Looking forward to bringing more people into this awesome tool.
Enterprise Feedback Management System
Give your B2B buyers frictionless buying experiences
CMS and customer experience management
Marketing automation and analytics
Reputation management with reviews, social & SEO tools
What users mention about NiceJob See all reviews Nice job puts it right in front of them with a text, super easy. I love it I recommend it to any friend so have who own their own companies because it has been so great for us. I love the ease of use of the software. It’s extremely simple to use and after they help you set it up it does everything for you. Fabulous customer service and the value of this product is amazing. The time saved in the review process alone more than pays for the product.
Web push notifications for mobile & desktop
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Customer marketing platform
What users mention about Annex Cloud See all reviews Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. My experience working with Annex Cloud has been fantastic. The level of support I received was excellent, and they were always willing to work with us to accomplish our requests. Flexibility to adapt their platform to our specific loyalty program requirements. Easy to work with and responsive.
Review marketing and management platform, white-labeled for agencies and SEOs
What users mention about Grade.us See all reviews Well it didn't disappoint. What I love about it is the clean organized look, the email follow up, how easy it was to set up and of course that awesome customer support. I love the fact that it is my least expensive piece of software, but it's the one my clients like the best. We stand behind our work, but we can't address a problem that we are not aware of. By identifying displeased clients, we are often able to address their issue and avoid a negative review.
Review management, reputation software, feedback & webchat
What users mention about Podium See all reviews They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract. It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results. I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
All-in-one management software built for small business
What users mention about Thryv See all reviews Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever. When I first heard of thryv it was my first time hearing crm, I had no idea how useful of a tool a good crm is, after good research I went with thryv and have loved it since. The ability to administer all of our social media in one easy to use portal is outstanding.
Powering the Business of Learning
What users mention about Thought Industries See all reviews Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness. I appreciate the help of our TI contacts. They did their best and continue to answer our questions to the best of their ability when we need help. I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease.
Customer loyalty, engagement & marketing platform
What users mention about Kangaroo See all reviews We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it. This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Net Promoter Score (NPS) survey platform
Customer experience and survey solution for SMBs
Artificial Intelligence-based knowledge management solution
Survey management solution for customer experience
Unified Customer Experience platform
What users mention about Zoho CRM Plus See all reviews What I like most is that it does pretty much everything important Salesforce does but at half of the price. The security framework turned a little bit confuse. The restriction were applied to pages instead of specific options in a page. The ease of implementation and user interface. Features are impressive.
Unified social media marketing and management platform
What users mention about Falcon.io See all reviews The export options are good and the generated reports look great. It would be even better if the reports allowed for further customization; advanced period comparison, layout options etc. This is fairly intuitive and have some good analytics you can grab. I like being able to search for content from my other team members and like the ease of sharing assets in the software. I shared most in the I like section. For our big client its been a godsend, with smaller clients a bit trickier.
Customer experience management (CXM) platform
What users mention about Qualtrics CustomerXM See all reviews As impressed as I am by the software, I am far more impressed by the customer and technical support personnel. It is such a pleasure to talk with them. If I need help they are always very friendly and responsive and helpful. The survey platform itself is also very intuitive and user friendly in comparison to other survey software. Ability to copy the previous surveys which becomes very helpful and important when you work with complex surveys. Logic of the survey and ability to use the masked answer choices.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it. Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs. The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Survey software and questionnaire tool
What users mention about SurveyLab See all reviews Great value for money thanks ease of use and ease of multilanguage setup/translation. This app is easy in use, the interface is user friendly and the support is very kind and helpful. They most i like about Mysurveylab is that they allow you to create a survey very easily and their support team is very responsive.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
CRM built by salespeople, for salespeople
What users mention about Pipedrive See all reviews It also serves me as a too, for monitoring outstanding performers in my sales team because I am able to track individual progress across all stages of the sales process. In all honesty, I didn't come across any benefits with this app and program. I feel that the product can be a benefit, but never had the opportunity to see it come to work for the better. We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool.
CRM software that helps you sell smarter, better, faster.
What users mention about Zoho CRM See all reviews Overall, this is a good starting point and a cheaper alternative than sales force. If you don’t want to spend the money on a more advanced CRM, this is a great product. Overall my experience has been very good. It important to remember that it is more suitable for a smaller client and cannot be expected to compare with large and well-established CRMs. I enjoyed the calendar and ability to have reminders about important dates. There was also the great feature of mashing it with Mailchimp as well.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews Great for huge project management, you can connect with Zoho Analytics and get amazing reports. So you can know the generals and the specifics in detail too. I like this software a lot, I like the ability that gives me with their CRM. It has automatically integration with Zoho CRM and this can save you a lot time. Some softwares really play important roll to make our work easy and Zoho Desk is one of them. It is simple and it has great features like help desk, nice ticket generation Etc.
Social Media Management Software for Business
What users mention about Sprout Social See all reviews I like how the platform identifies the best times to post to each platform's audience on a particular day. This gives our content the highest chance of receiving the most engagement and reach. In addition, their robust analytics allow us to create amazing reports with a few simple clicks, with many beautiful graphs and artworks. It has a great design, friendly interface and it is easy to learn how to use it. It is wonderful to be able to schedule the publication of the content on different platforms from Sprout Social.
Automated print and mail solution for omni-channel marketing
Intelligent Customer Engagement
What users mention about MoEngage See all reviews The team is awesome who diligently have been closing all the gaps we found in feature set. Their approach is very positive and the quality with time have been satisfactory. Made our life easier because of its excellent integration capabilities, good support, geofencing feature and great reporting and analytics capabilities. Easy to use, Easy to learn, Simply fantastic. Thanks to your help page I learned so many things.
Marketing enablement and data management software solution
What users mention about User See all reviews Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.
Google and Facebook Ads Automation and Optimisation Tool
CRM for sales, marketing & support teams
Email Marketing, Marketing Automation, CRM/Sales Automation
What users mention about ActiveCampaign See all reviews The email editor is just horrible. It's clunky, it's ugly, it doesn't show all the sequence, even editing an email is a hassle. The API is better than most ESP, the automations are both powerful and easy to setup with the visual editor, and the support is pretty good overall. After the onboarding process is over with, you still have instant access to their help staff. The best: The help they give you.
Powerful, Yet Simple Shipping Software
What users mention about ShippingEasy See all reviews She has helped me twice now and both time she was incredibly nice and super fast to help me solve things. Im glad to have this program to use and to know I will be taken care of if I need help. I love it, super easy to use and every time I need help its easy to get in contact with them. This morning I had an issue and was on chat with a customer service agent he was so helpful and nice. He helped me to resolve my issue quickly and efficiently.
Powerful Email Marketing Automation Suite
What users mention about Campaigner See all reviews The experience has been more or less good. The times I have needed to contact customer support, they have been amazingly responsive and helpful. The templates do not work well, there is poor flexibility and the customer support is awful. When I was looking for an email solution for our gallery's customers, I researched ALL the available options. Campaigner's no-frills, affordable solution was perfect.
Automation, Marketing & Transactional Email, and SMS Service
What users mention about Sendinblue See all reviews We do get it's totally right approach to avoid the spam databases, but we were totally mislead and basically were late to send out the campaign due to that. The tool is seamless, easy to create campaigns, segmentation for focused targeting & one of the best feature which I personally like is automation. The support for domain campaign, no support to avoid spam and lower bounce rate. Poor marketing automation support.
Cloud marketing automation platform
What users mention about Act-On See all reviews Their sales department is good at selling this product, the reality is that it's not very good. It's user friendly, has a nice design, and serves the basic purpose of helping you stay in touch with your customers and build a marketing plan for your brand. Great support and product learning program. The integration with our CRM and overall features/ease-of-use was excellent.
Email marketing & social media marketing software
What users mention about iContact See all reviews Their new GUI is super easy to use, and makes it really easy to create click-worthy communication to your customer/prospect. Their reporting and analysis is AMAZING. The formatting templates are also user friendly and produce great results. I like that you can now edit imported emails to check if they are good. The thing I like the most about iContact is that they make email marketing easy and fun to do. My emails have never looked so good and its all because of them.
Salesforce B2B marketing automation for marketing & sales
What users mention about Pardot See all reviews Perhaps "simplicity" is one way to put a positive spin on this review. For any Marketing Ops professional who wants to build anything above and beyond Pardot's pre-built functionality -- Good luck. Ability to segment your prospects into silos that can help determine which direction will bring the best return on our investment of time. I also like the ability to add photos of our work. Exact Target is one of the most filtered spam filters no so it's almost impossible to get emails sent through to any customers if they have even a shred of spam filtering set up.
Advanced-feature email marketing for less
What users mention about Pinpointe On-Demand See all reviews Recommend to all my clients, easy to use, easy to setup, super helpful team, very responsive. The reporting provided is awesome to check out the effectiveness of your email campaign. Creating different lists of contacts is easy too. Pinpointe has a great builder, and the the account manager is fun to work with.
All in one inbound marketing platform
What users mention about HubSpot Marketing See all reviews They have a very easy platform to navigate and great resources to help you create great emails. The email analytics are very simple and straightforward and provide great detailed information. It's a great tool for email automation, building out landing pages, scheduling and monitoring social media posts, and maintaining a blog. On top of that they provide great customer service 24/7. I couldn't believe i was already done when my forms uploaded to my site. I love the tutorials...they not only help me with the software but give me great marketing ideas as well.
An all-in-one CRM, sales and marketing automation software
What users mention about Infusionsoft See all reviews I love the support team, they are so helpful, they won't stop until you're completely satisfy. They know their business and they not just helpful but super nice. The access to files and photos and emails is so limited and difficult and time wasting that I scream at it every time I use it. I hate this product and have for a while. We like it to be easy to manage the life cycles of our clients, and improve our relationships with them thanks to its integrated CRM tool. Your E-commerce management system is the best.
Affordable marketing automation for all business sizes
What users mention about SharpSpring See all reviews We had some issues with setting up users, but support is responsive and eager to help out. Overall good customer support so if we ever do have issues we know that someone is there to resolve it. My experience has been very positive - the support team is great. We have our proactive account manager who we have the option to meet with monthly. It's been a super easy add on to our services since the tool is so robust and we have another revenue opportunity through various ways we can service our clients with the software.
Stand out in Your Customer's Inbox
What users mention about Salesforce Marketing Cloud See all reviews I like how its functionality especially when generating business reviews and reports. It helps in analyzing which areas are successful and which aren't. Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy. The experience has been outstanding. We are able to promote our campaigns reaching the customers at a faster pace and exposing them to various channels easily.
Complete CRM for sales, marketing, and operations
What users mention about GreenRope See all reviews Nothing, I am new to GR so alot of my problems are more about me being new to it, than anything wrong with the software. I like the ease of keeping track of events and members and how they RSVP for events. And the interface for member profiles is good to interface with the website. I like the ease of moving a contact from one group to another (or having them in multiple groups). The ability to customize which information you'd like to collect from a contact is a huge plus.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Idea & innovation management solution for SMEs
Local SEO for multi-location brands
Online review & reputation management for small businesses
What users mention about Broadly See all reviews They showed me how to get more great reviews and how to make the Google Business Page the best. They would call me frequently to see if anything was improving in my business. We also like the reports each time a review is given. We share these at our morning huddles and discuss the content and how it relates to our patient care quality. Broadly’s software is super easy to use and understand. We have had great success managing our reviews - particularly any negative experiences.
Net Promoter Score & customer feedback collection
Reputation & review management
What users mention about Elevatie See all reviews It is a great tool, a great idea, but I feel like we were able to accomplish the same result even with our staff just asking their customers for reviews, not using the tool. Elevatie is a great company with honest owners working in their clients best interest. They are always available to help out with questions and are very knowledgeable when relaying information. If any customers are not satisfied with their experience with us they're usually very honest in their reviews. It gives us an opportunity to improve how we deal with them.
Notification solution to display recent customer activity
Enterprise survey features without the enterprise price tag
Review generation & reputation monitoring tool
What users mention about GetMoreReviews See all reviews We are pleased with the ability to invite folks to review and grateful for those who have. We wish we could make it easier for more folks to participate. It's nice, and it boosts our reviews, which are extremely important in today's market of internet browsing to determine who you want to do business with. If someone is unhappy we find out about it so we can address it directly with the customer instead of getting a poor review.
Performance management solution for sales & marketing calls
What users mention about CallSource See all reviews The representative is my favorite, she is encouraging and nice and I have noticed that without even trying, I am doing better because I think about it more often. Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business. When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.
More Trusted, Verified Reviews
SEO optimized local pages, locators & mobile screens
What users mention about Yext See all reviews Yext has been great with customer support and caring about my needs. The sales team has been very helpful whenever I have a question. Another big negative is that if we were ever to stop using Yext, the citations we purchased through Yext will be "unlocked" and basically lost. Our experience with Yext has been amazing. Our company had an existing subscription that I took over, so in any other instance I would have been out of luck with training.
Customer success platform
What users mention about Gainsight CS See all reviews Salesforce integration is useful, ability to track CTAs helps CSMs stay on top of their accounts. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. Their support team is very good, and now that I know the system pretty well I am adept at making configuration changes quickly.
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation. I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool. It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.
Multi Channel Live Chat Software for Website Engagement
Cloud-based community platform for branded communities
What users mention about Tribe See all reviews The ability to create beautiful, minimalistic and content-driven communitites is outstanding. Our staff can now share and cooperate in a very easy and motivating way. They are also proactive in offering help and making sure we are satisfied with the platform. Tribe is trying to help users customize their communities with the features that work for them best.
Suite of tools for brand management
Secure document collaboration & project management
What users mention about Huddle See all reviews I am SWOTing Huddle as we are trialing the software for enterprise use. Some major flaws that are hard to ignore with a couple I consider "critical points of failure. It is very simple and easy to manage the leads and collorabate information. Comforting to know that all the information is safe and secure as well. Once we got it up and running the improvements we saw in our teamwork was clear. I would definitely recommend looking into it if you are on the market for something like this.
Create a community app. No coding required.
Online community platform for long-term customers
Product usage & behavior data capture
What users mention about Pendo See all reviews As a Customer Success manager I love using software like Pendo that allows me to get quick insights into product adoption and usage. Its easy to use and can be configured to our product. The product is extremely user-friendly once you get the chance to dive into it, with plenty of helpful articles to help you get the most out of the product. We have actually tried to model some of our onboarding behaviors after Pendo's onboarding process, it was that good. I have always had great experiences with asking questions of the support staff.
Enterprise-grade customer appointment scheduling
Communications platform for public affairs and advocacy
What users mention about Phone2Action See all reviews It is wonderful and their customer service is the best and most personal customer service I have EVER received for any product I work with. I like the ease of signing people up. I speak to a lot of our members across the state and having the ability to have them pull out their smart phone and sign up is extremely beneficial. You not only have a dedicated client success manager, but the chat feature connects you to other helpful staff that can assist you in real time.
Customer success, engagement, and satisfaction tracking
Product experience analysis platform
Feedback capture and analysis solution
CRO using Social Proof and FOMO notifications
Customer engagement platform with Chrome extensions
What users mention about Ebsta See all reviews It's pretty awesome to add all my emails into Salesforce with Ebsta...such a timesaver and I don't have to look through my sent emails to find an important one. I can quickly track it in Salesforce. Ease of use, quick and clean insights at the top of my email client (gmail), good Salesforce pluggin without having to log into salesforce. If you want the best email tracking tool to use in order for your messages to be sync on salesforce or targetrecruit, Ebsta is the best application to select from.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Most advanced analytics & engagement platform
What users mention about Mixpanel See all reviews When working Mixpanel is fantastic. It can help companies see their acquisition, activation, retention, revenue and referral. There are many features that are really cool and useful in this software. I really liked the functionality of these features. Expensive and sometimes reports can have data missing. Could be user error though.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Free online appointment booking software
What users mention about Bookafy See all reviews The software itself is so user friendly and the customer service is always fast, friendly and reliable. I needed a little help getting all set up, but they were with me every step of the way. Better pricing and more feature rich on the oaid version. A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's. I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much.
Customer experience management with data collection & reports
Easily Create online FAQs, user manuals, documentation &more
Feedback analysis for customer experience
Customer experience & survey management solution
Simple customer satisfaction surveys for SMBs
What users mention about Simplesat See all reviews They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value. At this point there is not to much for me to pick at for a con. The one thing I would say is the lack of customization for the dashboard for base users is a bummer.
Real-environment feedback & technical testing platform