IBM Customer Experience vs CallSource Comparison

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Overview

IBM Customer Experience is a management software that helps build personalized web experiences across all devices through multiple channels

CallSource is a performance management solution designed to help businesses of all sizes manage processes related to call...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

114

48

19

5

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Pros

The representative is my favorite, she is encouraging and nice and I have noticed that without even trying, I am doing better because I think about it more often.
Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business.
When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.

Cons

Cons

The only thing I disliked was that there was no phone calls for me to review with the rep we had to use my co-workers.
Billing has been a challenge, over charged on several occasions.
They run the calls through a relay which is confusing for some.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features28
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Auto-Responders
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Content Library
  • Conversion Tracking
  • Cost Analysis
  • Customizable Branding
  • Document Imaging
  • Feedback Collection
  • File Management
  • Forms Management
  • IVR / Voice Recognition
  • Keyword Tracking
  • Landing Page Templates
  • Lead Management
  • Lead Scoring
  • Mobile Integration
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Forums
  • Performance Management
  • Personalized Profiles
  • Ratings & Reviews
  • Real Time Monitoring
  • SSL Security
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Third Party Integration
  • Trend Analysis
  • Web Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features25
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Auto-Responders
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Content Library
  • Conversion Tracking
  • Cost Analysis
  • Customizable Branding
  • Document Imaging
  • Feedback Collection
  • File Management
  • Forms Management
  • IVR / Voice Recognition
  • Keyword Tracking
  • Landing Page Templates
  • Lead Management
  • Lead Scoring
  • Mobile Integration
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Forums
  • Performance Management
  • Personalized Profiles
  • Ratings & Reviews
  • Real Time Monitoring
  • SSL Security
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Third Party Integration
  • Trend Analysis
  • Web Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations6
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM Customer Experience vs. CallSource

See how IBM Customer Experience and CallSource stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.