IBM Customer Experience vs Dixa Comparison

Overview

IBM Customer Experience is a management software that helps build personalized web experiences across all devices through multiple channels

Dixa is customer service software that enables brands to communicate with customers in real-time on phone, email, chat &...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.6

(17)

5

4

3

2

1

10

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.
I especially want to highlight the great team behind Dixa and the fact that they are always available and open for feedback.

Cons

Cons

No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts.
I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly.
Features that are missing are coming up this year.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features28
  • "What If" Scenarios
  • API
  • Access Control
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Authentication
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Chat
  • Chat Transcript
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Content Library
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Document Imaging
  • Drag & Drop Interface
  • Email Integration
  • Feedback Collection
  • File Management
  • Follow-up Scheduling
  • Forms Management
  • IVR / Voice Recognition
  • Landing Page Templates
  • Lead Assignment
  • Lead Distribution
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Forums
  • Personalized Profiles
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • SLA Management
  • SSL Security
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Third Party Integration
  • Visitor Tracking
  • Voice Mail
  • Web Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features43
  • "What If" Scenarios
  • API
  • Access Control
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Authentication
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Chat
  • Chat Transcript
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Content Library
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Document Imaging
  • Drag & Drop Interface
  • Email Integration
  • Feedback Collection
  • File Management
  • Follow-up Scheduling
  • Forms Management
  • IVR / Voice Recognition
  • Landing Page Templates
  • Lead Assignment
  • Lead Distribution
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Forums
  • Personalized Profiles
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • SLA Management
  • SSL Security
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Third Party Integration
  • Visitor Tracking
  • Voice Mail
  • Web Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM Customer Experience vs. Dixa

See how IBM Customer Experience and Dixa stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.