IBM Customer Experience vs Moxtra Comparison

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Overview

IBM Customer Experience is a management software that helps build personalized web experiences across all devices through multiple channels

Get a OneStop Client Portal, under your brand, to drive and manage the continuous connections that are critical for your business.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.2

(12)

5

4

3

2

1

5

4

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Pros

I like the ability to share any and all file types. I also like that you can record your screen and send what you are doing.
I like the user interface. Moxtra has amazing organization and meeting features.
Of course, this free version comes with limitations, but for construction jobs that should take anywhere between 30-60 days, the 90 day limit the free version sets is perfect.

Cons

Cons

The only thing I disliked about the software is that the conversation chat is lost after the 90 day period is up.
The pictures are backed up, but the conversation surrounding the pictures and information is lost.
My coworker said it makes her computer freeze up and sometimes on mine it lags and I won't see what a coworker sent me until later.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features28
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Authentication
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Content Library
  • Customizable Branding
  • Deadline Management
  • Document Imaging
  • Document Review
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • Forms Management
  • Forum / Discussion Board
  • Help Desk Integration
  • Instant Messaging
  • Landing Page Templates
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Office Directory
  • Online Forums
  • Personalized Profiles
  • Project Notes
  • Real Time Reporting
  • SSL Security
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Third Party Integration
  • To-Do List
  • Video Conferencing
  • Video Support
  • Web Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features30
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Authentication
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Content Library
  • Customizable Branding
  • Deadline Management
  • Document Imaging
  • Document Review
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • Forms Management
  • Forum / Discussion Board
  • Help Desk Integration
  • Instant Messaging
  • Landing Page Templates
  • Mobile Alerts
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Office Directory
  • Online Forums
  • Personalized Profiles
  • Project Notes
  • Real Time Reporting
  • SSL Security
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Third Party Integration
  • To-Do List
  • Video Conferencing
  • Video Support
  • Web Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations5
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM Customer Experience vs. Moxtra

See how IBM Customer Experience and Moxtra stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.