IBM Customer Experience vs Nickelled Comparison

Overview

IBM Customer Experience is a management software that helps build personalized web experiences across all devices through multiple channels

Nickelled is a cloud-based customer engagement solution designed to help businesses of all sizes create interactive walkthroughs....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$199.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.9

(13)

5

4

3

2

1

12

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Thanks to Nickelled, I have more time for other priorities. M happy, my employees are happy and my boss is estatic.
Our clients absolutely love these guides, I have gotten countless feedback on how amazing they look and work.
Here are all the features I love about this software. User Interface is intuitive and easy to navigate.

Cons

Cons

We looked at products that were so expensive and so outrageous in pricing but when we looked at Nickelled, we were shocked thinking there had to be a large setup fee or something.
In fact, I had been using one provider, AppCues, that could not integrate with our back-end platform and it was incredibly difficult to navigate.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features28
  • 360 Degree Feedback
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Authentication
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Content Library
  • Content Management
  • Customer Experience Management
  • Customizable Branding
  • Document Imaging
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • File Management
  • Forms Management
  • Guided Problem Solving
  • Interactive Content
  • Knowledge Base Management
  • Landing Page Templates
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • On-Demand Recording
  • Online Forums
  • Personalized Profiles
  • Real Time Analytics
  • Referral Tracking
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Training Management
  • Web Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Total features25
  • 360 Degree Feedback
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Authentication
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Content Library
  • Content Management
  • Customer Experience Management
  • Customizable Branding
  • Document Imaging
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • File Management
  • Forms Management
  • Guided Problem Solving
  • Interactive Content
  • Knowledge Base Management
  • Landing Page Templates
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • On-Demand Recording
  • Online Forums
  • Personalized Profiles
  • Real Time Analytics
  • Referral Tracking
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Training Management
  • Web Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM Customer Experience vs. Nickelled

See how IBM Customer Experience and Nickelled stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.