IBM Customer Experience vs Qualtrics CustomerXM Comparison

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Overview

IBM Customer Experience is a management software that helps build personalized web experiences across all devices through multiple channels

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

151

41

5

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Pros

The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
I also have called their customer support system a couple of times and they have always been super helpful and quick to answer my call.

Cons

Cons

There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
Difficult to use and administrative burdensome.
Unfortunately learning how to use the software itself proved a bit more difficult because finicky and often took a lot of time to reorganize.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features28
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Assignment Management
  • Authentication
  • Behavior Tracking
  • Call Center Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Management
  • Channel Management
  • Communication Management
  • Contact Management
  • Content Library
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Document Imaging
  • Email Integration
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • File Management
  • Forms Management
  • Issue Tracking
  • Landing Page Templates
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Forums
  • Personalized Profiles
  • Predictive Analytics
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Territory Management
  • Third Party Integration
  • Trend Analysis
  • Web Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration
  • Total features33
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Assignment Management
  • Authentication
  • Behavior Tracking
  • Call Center Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Management
  • Channel Management
  • Communication Management
  • Contact Management
  • Content Library
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Document Imaging
  • Email Integration
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • File Management
  • Forms Management
  • Issue Tracking
  • Landing Page Templates
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Forums
  • Personalized Profiles
  • Predictive Analytics
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Territory Management
  • Third Party Integration
  • Trend Analysis
  • Web Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations17
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM Customer Experience vs. Qualtrics CustomerXM

See how IBM Customer Experience and Qualtrics CustomerXM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.