IBM Customer Experience vs StoryTap Comparison

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Overview

IBM Customer Experience is a management software that helps build personalized web experiences across all devices through multiple channels

StoryTap helps businesses capture, manage, and share customer experience videos of products and services. Organizations can...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5.0

(4)

5

4

3

2

1

4

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features28
  • Activity Management
  • Activity Tracking
  • Analytics
  • Application Integration
  • Authentication
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Content Library
  • Customizable Branding
  • Distribution Management
  • Document Imaging
  • Feedback Collection
  • File Management
  • Forms Management
  • Landing Page Templates
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • On-Demand Recording
  • Online Forums
  • Personalized Profiles
  • SEO Management
  • SSL Security
  • Single Sign On
  • Social Media Integration
  • Social Network Marketing
  • Third Party Integration
  • Video Management
  • Video Support
  • Web Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features17
  • Activity Management
  • Activity Tracking
  • Analytics
  • Application Integration
  • Authentication
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Content Library
  • Customizable Branding
  • Distribution Management
  • Document Imaging
  • Feedback Collection
  • File Management
  • Forms Management
  • Landing Page Templates
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • On-Demand Recording
  • Online Forums
  • Personalized Profiles
  • SEO Management
  • SSL Security
  • Single Sign On
  • Social Media Integration
  • Social Network Marketing
  • Third Party Integration
  • Video Management
  • Video Support
  • Web Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM Customer Experience vs. StoryTap

See how IBM Customer Experience and StoryTap stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.