IBM Customer Experience vs SurveySparrow Comparison

Overview

IBM Customer Experience is a management software that helps build personalized web experiences across all devices through multiple channels

SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.5

(41)

5

4

3

2

1

26

10

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Pros

Overall: fast, flexible with good optionality on questions. Great, responsive customer service.
Special shout out to their support team; they are good listeners, knowledgeable and solutions focused.
Alternative to many of the more popular survey sights, nice look for customers.

Cons

Cons

It still has some lack of customization but they are working on it.
Webhooks have trouble connecting to AWS public gateway.
Poor chat (only) customer support. Takes hours to get a small thing done.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review24 days ago

Key features

  • Total features28
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Authentication
  • Automated Scheduling
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Chat
  • Contact Management
  • Content Library
  • Customer Segmentation
  • Customizable Branding
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Document Imaging
  • Feedback Collection
  • Feedback Management
  • File Management
  • Forms Management
  • Landing Page Templates
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Forums
  • Personalized Profiles
  • Preview Functionality
  • Pulse Surveys
  • Question Branching
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Video Support
  • Web Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features20
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Authentication
  • Automated Scheduling
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Chat
  • Contact Management
  • Content Library
  • Customer Segmentation
  • Customizable Branding
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Document Imaging
  • Feedback Collection
  • Feedback Management
  • File Management
  • Forms Management
  • Landing Page Templates
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Forums
  • Personalized Profiles
  • Preview Functionality
  • Pulse Surveys
  • Question Branching
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Video Support
  • Web Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM Customer Experience vs. SurveySparrow

See how IBM Customer Experience and SurveySparrow stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.