IBM Customer Experience vs Yext Comparison

Overview

IBM Customer Experience is a management software that helps build personalized web experiences across all devices through multiple channels

Yext helps businesses create and manage SEO-optimized local pages, locators, and mobile screens, increasing search engine visibility on the web

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.4

(95)

5

4

3

2

1

58

24

5

6

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Pros

Yext has been great with customer support and caring about my needs. The sales team has been very helpful whenever I have a question.
Our experience with Yext has been amazing. Our company had an existing subscription that I took over, so in any other instance I would have been out of luck with training.
Price is kind of high, but their service is worth it. Their support is really great and responsive too.

Cons

Cons

Another big negative is that if we were ever to stop using Yext, the citations we purchased through Yext will be "unlocked" and basically lost.
In fact, there were things the sales rep flat out lied about.
Don't fall for the smooth sales guy. Their support is pathetic.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features28
  • API
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Approval Process Control
  • Authentication
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Content Library
  • Custom Fields
  • Customizable Branding
  • Customizable Categories
  • Document Imaging
  • Event Scheduling
  • Feedback Collection
  • File Management
  • Forms Management
  • Landing Page Templates
  • Location Tracking
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Online Forums
  • Permission Management
  • Personalized Profiles
  • Promotions Management
  • Role-Based Permissions
  • SSL Security
  • Single Sign On
  • Social Media Integration
  • Third Party Integration
  • Visual Analytics
  • Web Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features14
  • API
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Approval Process Control
  • Authentication
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Content Library
  • Custom Fields
  • Customizable Branding
  • Customizable Categories
  • Document Imaging
  • Event Scheduling
  • Feedback Collection
  • File Management
  • Forms Management
  • Landing Page Templates
  • Location Tracking
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Online Forums
  • Permission Management
  • Personalized Profiles
  • Promotions Management
  • Role-Based Permissions
  • SSL Security
  • Single Sign On
  • Social Media Integration
  • Third Party Integration
  • Visual Analytics
  • Web Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations16
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM Customer Experience vs. Yext

See how IBM Customer Experience and Yext stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.