icomplete CRM vs Yonyx Comparison

Overview

icomplete CRM is an online service which has been specifically designed to meet the needs of small businesses, departments...

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$100.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(14)

5

4

3

2

1

9

4

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

(96)

5

4

3

2

1

76

19

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Ease of use, tagging is excellent and very easy to use, suggestions box is a nice touch, very easy to check client status.
Affordable organization of those tasks you would like to deliver to your customer. Never forget to say welcome or thank you to your customers.
Great service which has greatly enhanced our ability to engage with our customer base.

Pros

It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.
Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective.
I like that it is easy to navigate and gives you the ability to create different pathways for your script.

Cons

I have spent too much time and wasted too much money on more expensive systems in the past which suggest more functionality but actually are difficult to use and too complex for many SME's.
Lacks notification for incoming emails, but then no other CRM has that either.
I haven't as yet found anything that i don't like about icomplete.

Cons

There are a few user administration points that are just odd to deal with but nothing unmanageable.
If you are creating for finite steps then it works well but in our case it becomes useless the more knowledgeable a person gets.
It's difficult to fit everyone we encounter into the only options given. Also difficult to navigate backwards when answers change or are unclear.
  • Vendor responds to reviews
  • Last review4 years ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features2
  • API
  • CRM Integration
  • Call Center Management
  • Customer Database
  • HR Management
  • Help Desk Management
  • Knowledge Base Management
  • Training Management
  • WYSIWYG Editor
  • Website Integration
  • Workflow Management
  • Total features10
  • API
  • CRM Integration
  • Call Center Management
  • Customer Database
  • HR Management
  • Help Desk Management
  • Knowledge Base Management
  • Training Management
  • WYSIWYG Editor
  • Website Integration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations8
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

icomplete CRM vs. Yonyx

See how icomplete CRM and Yonyx stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.