icomplete CRM vs Ricochet360 Comparison

Overview

icomplete CRM is an online service which has been specifically designed to meet the needs of small businesses, departments...

Our products include: Cloud Phone System, Progressive Dialer, CRM & Lead Management, Marketing Automation, and Mobile CRM.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(14)

5

4

3

2

1

9

4

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5.0

(21)

5

4

3

2

1

20

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Ease of use, tagging is excellent and very easy to use, suggestions box is a nice touch, very easy to check client status.
Affordable organization of those tasks you would like to deliver to your customer. Never forget to say welcome or thank you to your customers.
Great service which has greatly enhanced our ability to engage with our customer base.

Pros

Cons

I have spent too much time and wasted too much money on more expensive systems in the past which suggest more functionality but actually are difficult to use and too complex for many SME's.
Lacks notification for incoming emails, but then no other CRM has that either.
I haven't as yet found anything that i don't like about icomplete.

Cons

  • Vendor responds to reviews
  • Last review4 years ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features2
  • API
  • Activity Dashboard
  • Analytics
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Scheduling
  • Channel Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Direct Mail Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • IVR / Voice Recognition
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multi-Channel Marketing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Progressive Dialing
  • Referral Tracking
  • Reporting & Statistics
  • Sales Tracking
  • Social Media Integration
  • Task Management
  • Task Tracking
  • Template Management
  • Territory Management
  • Text to Speech
  • Voice Mail
  • Workflow Management
  • Total features54
  • API
  • Activity Dashboard
  • Analytics
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Scheduling
  • Channel Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Direct Mail Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • IVR / Voice Recognition
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multi-Channel Marketing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Progressive Dialing
  • Referral Tracking
  • Reporting & Statistics
  • Sales Tracking
  • Social Media Integration
  • Task Management
  • Task Tracking
  • Template Management
  • Territory Management
  • Text to Speech
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations7
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

icomplete CRM vs. Ricochet360

See how icomplete CRM and Ricochet360 stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.