Inception CRM Reviews

Features are aligned with the company's expectations. Above all, the people behind this software understand the complexities of the pharma market and they quickly adapt to the ever-changing environment.

Hard to say as I cannot recall encountering any important drawback.

Thank you for your review, Yiannakis! We're glad to know Inception CRM meets the complex needs of your company and provides you with useful insights into your sales teams' performance.

The software is easy to use and easy to understand. easy to find sales data. Comprehensive system for evaluating work efficiency. The most important function in the product is the evaluation of sales and visits. The economic components of the software such as the calculation and the logbook are also important, it is well processed.

When the software is mastered, it can be overlooked. It is sometimes slower due to the volume of data processed. If it would be possible to link sales to the doctor's location, I would welcome such a possibility.

Thank you so much for this review! It is definitely possible to link pharmacy sales to prescribers in Inception CRM. If you know the pharmacy where a prescriber's patients are typically filling their prescriptions, you can link them together easily using the "Linked Pharmacy/Doctor" function (on Windows) or "Relations" function (on iOS/iPadOS/Android). Once you do that, you'll be able to see the...

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Plenty of drop down menus, easy to progress from page to page, fairly quick call recording

Customer search and filter options poor; how to add new customers?

Thank you for your review! We're sorry that the app isn't working as well as it could for you. Based on your comments, it sounds like you could use a quick tutorial on how to use the search filters, as well as a bit of additional training on how to add new customers. Please reach out to your manager or team lead for support or feel free to contact us directly through your account manager. We'll be happy to offer you some additional instruction, as well as useful tips to make your experience better.

quick view on the dashbord - all the information I need for the day

I would like to have more integration with small wholesalers

Thank you for your review! Your feedback is important to us. We are working to extend our integrations to cover the needs of our customers in each market. If there is a specific wholesaler you would us to integrate with, please let your account manager know. We'll be glad to look into any options that are available to us.

global castumer information, access to all needed information

complexity modules, good analytics, quick reponde

Thank you for your review, Jiri! Please get in touch with your account manager to let us know how we can make our customer support and features even better!

Ease of use, useful reports, quick reports of sales and plan fulfilment overview, necessary information about institutions

Sometimes slow work of the software and long synchronization of data.

Thank you for your review, Zuzana. We really appreciate your feedback! Synchronization can definitely take longer when working with large volumes of data, but regular synchronization of the Windows app can help speed things up. If you find the software is behaving more slowly than usual, please get in touch with your account manager. They will be glad to troubleshoot the issue with you and see if there's a way to improve the performance on your device.

Inception CRM is a very modern application that allows us to adapt our approach to CRM management. We can gain vital analytics and build reports to allow us to monitor and measure all key metrics.

There is very little to say from a negative perspective as any issues get rectified very quickly by the team at D3S.

Thank you for your review, Crispin! We're very glad to hear you're happy with the app and our service. Working with you over the past three years has been a great experience for us, as well. We really appreciate your attention to detail and your ability to anticipate the needs of your team, especially when it comes to rolling out new features. Your feedback has definitely had a positive impact on our product development.

Ease of use on my laptop & phone. Especially the phone because I can use the software without wifi

Maybe use it off line in the future, But it is an excellent system

Thank you for your review, Scaley! We're actively looking into expanding the offline capabilities of the phone and tablet apps. Please let your account manager know what features you think we should focus on to make the phone app work even better for you.

The system provides accurate and objective information about the efficiency and effectiveness of my sales team.

The system covers all my needs. The key is to use it properly.

Thank you for your review, Darius! We're glad to know the system works well for you. Please make sure to let your account manager know whenever you need support!

The system is clear and allows you to work with customers, sales data. Export options and sales analysis are important.

Requires training and a motivated user / administrator.

Thank you for your review! We're glad the system supports your needs.

Lo sencillo que es el uso para el delegado y jefe de zona, la gran verticalidad para el mercado español farmacéutico y sanitario, las diferentes plataformas, IOS, Android, Windows, WEB, que puede estar instalado. La integracion con Fedicom V1 y fedicom V3 La integración con Edicom usando AS2 para el envió de pedidos. La integración con Oracle La integración con JDE

No he encontrado nada que me guste poco en Incepcion CRM

Jose, gracias por tu detallados y valiosos comentarios, son de gran importancia para nosotros. Nos alegra mucho saber que el sistema es capaz de satisfacer plenamente las necesidades de tu empresa en el competitivo mercado espa?ol. Por favor, comunicale a tu agente de cuentas si hay algo que podamos hacer para que Inception CRM sea aun mejor para ti y tu organizacion.

As a Sales Manager OTC is important for me to have fresh sales data as well as history of each client and their development. Transfer shop in the field is also good toolls for doing orders.

the way of transforming the reports to excel form I wolud prefer to e more user firendly.

Thank you for your review! We appreciate your feedback. We want our application to be as useful as possible to OTC sales teams. Your account manager will be glad to help you troubleshoot any issues you have exporting reports to Excel. If you need a specific export layout (such as pivot table) your account manager should be able to configure this for you. Please get in touch!

This CRM system is very resistant to unwanted user interference

High performance requirements for nooteboks

Thank you for your review, Ladislav! We value your feedback. Your account manager will reach out to you soon to find out how we can make Inception CRM work even better for you.

Helps plan and manage priorities with individual customers /accounts

Perhaps could improve on adding new identified HCPS

Thanks for your review, Paven! We're glad you find the app helpful and easy to use. Adding new customers in Inception CRM is super easy, but it can take some time before they show up the live system due to external review processes. This is the case especially when your requests are being processed by a commercial database provider who needs to review and approve any changes before they appear in the CRM system.

The most I like about this software is its complexity. Almost everything you need to your job is possible to be stored and/ or be found here. I appreciate that this software is a big support of my time saving and efficiency.

There are no features in my mind I may propose to be improved.

Thank you for your review, Jana! We value your feedback. Please feel free to reach out to us any time through your dedicated account manager to tell us how we can make this product even better for you.

User friendly and all employees has no problem to use.

Software is working perfectly and quickly

Thank you for your review, Boris! We genuinely appreciate your feedback. Your account manager will reach out to you soon to find out how we can further improve our customer support and make the application even easier to use.

wide integration with with business portals

none, we are fine with overall support, fully satisfied

Thank you for your review, Elisaveta! We're happy that you're happy with our solution! If think of anything you need or that could make the system even better, please let your account manager know!

User friendly, intuitive, very nice graphic, good vendor support,

More integration, better value for money

Thank you for your review! We are actively working to expand the integration options available to our users. Please get in touch with your account manager to let us know what you would like us to focus on!

It is very clearly for us , like as medical representative. It is very sofistic system , it is very easy to use it.

Everyting is ok, i have not any problems with this system.

Thank you for your review, Zuzana!

User friendly , quick access, generate required information

Data user friendly systém and support all areas in management decision

Thank you for your review, Marek! We're happy to know the system is working well for you.

User fiendly, easy to find the sales data.

Transfer shop - to check the orders- not in one step. Excel background easier for use.

Thank you for your review, Maria. We appreciate your feedback.

Easy, friendly to use and learn, complex CRM solution with many modules - options

We are pretty satified, customer support is effective

Thank you for your review, Mikulas! We're happy to know you're satisfied with our solution.

This software is very user friendly and the support we receive is outstanding.

honestly speaking, i have nothing negative to say about the software

Thank you for this glowing review, Alexis! We're thrilled to know that your team is so happy with the system!