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InfoFlo vs Marchex Call Tracking Comparison

Overview

InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With...

Marchex Marketing Edge: Create more revenue-generating conversations by making better media buys

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$99.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(79)

5

4

3

2

1

48

24

5

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.5

(29)

5

4

3

2

1

15

13

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use.
It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution.
The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

Pros

What i like the most about marchex is that it helps me recording my tracks. My calls are auto saved and the details like date, time, caller, status, place and others are there.
The software is easy to use and the customer support has been great. I also think there is a good array of toll free phone numbers.
I like how easy it is to listen to calls, filter and export reports for clients. Very Happy with the services that are provided for me.

Cons

I believe this to be unethical. Also every single item is an additional module which they have strategically packaged so your forced to buy just about all of them.
In creating a contact, the default company name selected in the email extension such as @gmail. Minor problem as I have to delete it before adding or selecting a company already in the database.
The sales team stopped returning calls once they had our money. InfoFlo management refused to provide a refund even though the product was never integrated as promised.

Cons

Customer support for trouble shooting is a little difficult.
The organization filter can give strange results, but I suspect this is a question of how we've set it up instead of how the software is set up.
Pulling custom reports is difficult and hard to navigate through.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features23
  • "What If" Scenarios
  • API
  • Access Control
  • Accounting Integration
  • Action Item Tracking
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Sharing
  • Archiving & Retention
  • Automatic Backup
  • Automatic Notifications
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Caller ID
  • Campaign Management
  • Client Management
  • Contact History
  • Conversion Rate Optimization
  • Custom Forms
  • Custom Landing Pages
  • Customer History
  • Engagement Analytics
  • IVR / Voice Recognition
  • Invoice Management
  • Microsoft Outlook Integration
  • QuickBooks Integration
  • Real Time Analytics
  • Referral Source Tracking
  • Reminders
  • Role-Based Permissions
  • Third Party Integration
  • Visual Analytics
  • Total features14
  • "What If" Scenarios
  • API
  • Access Control
  • Accounting Integration
  • Action Item Tracking
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Sharing
  • Archiving & Retention
  • Automatic Backup
  • Automatic Notifications
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Caller ID
  • Campaign Management
  • Client Management
  • Contact History
  • Conversion Rate Optimization
  • Custom Forms
  • Custom Landing Pages
  • Customer History
  • Engagement Analytics
  • IVR / Voice Recognition
  • Invoice Management
  • Microsoft Outlook Integration
  • QuickBooks Integration
  • Real Time Analytics
  • Referral Source Tracking
  • Reminders
  • Role-Based Permissions
  • Third Party Integration
  • Visual Analytics

Integrations

  • Total integrations9
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations19
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

InfoFlo vs. Marchex Call Tracking

See how InfoFlo and Marchex Call Tracking stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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