InfoFlo vs XCALLY Comparison

Overview

InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With...

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$99.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(78)

5

4

3

2

1

48

24

4

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.8

(77)

5

4

3

2

1

67

7

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use.
It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution.
The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

Pros

The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution.
The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.
An excellent solution for managing the customer relationship.

Cons

I believe this to be unethical. Also every single item is an additional module which they have strategically packaged so your forced to buy just about all of them.
In creating a contact, the default company name selected in the email extension such as @gmail. Minor problem as I have to delete it before adding or selecting a company already in the database.
The sales team stopped returning calls once they had our money. InfoFlo management refused to provide a refund even though the product was never integrated as promised.

Cons

When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features23
  • "What If" Scenarios
  • API
  • Access Control
  • Accounting Integration
  • Action Item Tracking
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Sharing
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Computer Telephony Integration
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Database Integration
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Help Desk Integration
  • IVR / Voice Recognition
  • Invoice Management
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Voice Mail
  • Total features54
  • "What If" Scenarios
  • API
  • Access Control
  • Accounting Integration
  • Action Item Tracking
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Sharing
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Computer Telephony Integration
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Database Integration
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Help Desk Integration
  • IVR / Voice Recognition
  • Invoice Management
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Predictive Dialer
  • Progressive Dialing
  • Queue Manager
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Voice Mail

Integrations

  • Total integrations9
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations18
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

InfoFlo vs. XCALLY

See how InfoFlo and XCALLY stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.