InfoServ Features

InfoServ

Integrated Call Center, Help Desk, and CRM software system

4.92/5 (12 reviews)

InfoServ Feature Summary

  • Automatic Dialing Campaigns
  • Call Center
  • Campaign Management
  • Communication History
  • Customer Profile
  • Customer Support
  • Dashboards & Reporting
  • Document Management
  • Email Integration
  • Email Marketing
  • Help Desk Management
  • Import/Export
  • Integrated Calendars
  • Lead Management
  • Lead Management
  • Live (Web) Chat Integration
  • Marketing Automation
  • Mobile Application
  • Notifications & Reminders
  • Opportunity Management
  • Phone Integration
  • Pipeline Management
  • Quotes / Proposals
  • Real Time Monitoring
  • Report Generator
  • Sales Management
  • Sales Reporting
  • Search / filter
  • Task Management
  • Ticket Management
  • To-Do Lists Management
  • Web & API Integration

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (356 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (157 other apps)
Automatic Notifications (194 other apps)
CRM Integration (129 other apps)
Calendar Management (180 other apps)
Custom Fields (145 other apps)
Customer Database (150 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (158 other apps)
Customizable Templates (165 other apps)
Data Import/Export (173 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (209 other apps)

Competitor Feature Comparison

API
Access Control
Active Directory Integration
Activity Dashboard
Activity Management
Activity Tracking
Authentication
Auto-Dialer
Automatic Call Distribution
Automatic Notifications
Avatars
Built-In Database
Bulk Send
CRM Integration
Calendar Management
Calendar Sync with Google
Call List Management
Call Recording
Call Routing
Call Transfer
Caller ID
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Chat
Chat Transcript
Client Management
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Tracking
Custom Development
Custom Fields
Custom Forms
Customer Complaint Tracking
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Filtering
Data Import
Data Import/Export
Desktop Notifications
Document Management
Document Storage
Document Templates
Drag & Drop Interface
Email Integration
Email Marketing Management
Email Notifications
Email Templates
Event Calendar
Event Management
Follow-up Scheduling
Help Desk Integration
Help Desk Management
IVR / Voice Recognition
Incident Management
Knowledge Base Management
Lead Capture
Lead Management
Microsoft Outlook Integration
Mobile Integration
Monitoring
Multi-Channel Communication
Multiple User Accounts
On-Demand Recording
Opportunity Management
Password Management
Performance Reports
Permission Management
Personalized Profiles
Pipeline Management
Pipeline Reports
Productivity Reporting
Prospecting Tools
Queue Manager
Quote Management
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Reminders
Reporting & Statistics
Role-Based Permissions
SLA Management
SMS Integration
Sales Integration
Sales Orders
Sales Reporting
Sales Tracking
Search Functionality
Spell Correction
Status Tracking
Support Ticket Management
Support Ticket Tracking
Tagging
Task Management
Task Tracking
Template Management
Third Party Integration
To-Do List
Transaction History
User Management
User Photos
Voice Mail
Web Forms
Website Integration
Workflow Management
Learn moreCompare App
API
Access Control
Active Directory Integration
Activity Dashboard
Activity Management
Activity Tracking
Authentication
Auto-Dialer
Automatic Call Distribution
Automatic Notifications
Avatars
Built-In Database
Bulk Send
CRM Integration
Calendar Management
Calendar Sync with Google
Call List Management
Call Recording
Call Routing
Call Transfer
Caller ID
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Chat
Chat Transcript
Client Management
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Tracking
Custom Development
Custom Fields
Custom Forms
Customer Complaint Tracking
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Filtering
Data Import
Data Import/Export
Desktop Notifications
Document Management
Document Storage
Document Templates
Drag & Drop Interface
Email Integration
Email Marketing Management
Email Notifications
Email Templates
Event Calendar
Event Management
Follow-up Scheduling
Help Desk Integration
Help Desk Management
IVR / Voice Recognition
Incident Management
Knowledge Base Management
Lead Capture
Lead Management
Microsoft Outlook Integration
Mobile Integration
Monitoring
Multi-Channel Communication
Multiple User Accounts
On-Demand Recording
Opportunity Management
Password Management
Performance Reports
Permission Management
Personalized Profiles
Pipeline Management
Pipeline Reports
Productivity Reporting
Prospecting Tools
Queue Manager
Quote Management
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Reminders
Reporting & Statistics
Role-Based Permissions
SLA Management
SMS Integration
Sales Integration
Sales Orders
Sales Reporting
Sales Tracking
Search Functionality
Spell Correction
Status Tracking
Support Ticket Management
Support Ticket Tracking
Tagging
Task Management
Task Tracking
Template Management
Third Party Integration
To-Do List
Transaction History
User Management
User Photos
Voice Mail
Web Forms
Website Integration
Workflow Management
Visit WebsiteCompare App
API
Access Control
Active Directory Integration
Activity Dashboard
Activity Management
Activity Tracking
Authentication
Auto-Dialer
Automatic Call Distribution
Automatic Notifications
Avatars
Built-In Database
Bulk Send
CRM Integration
Calendar Management
Calendar Sync with Google
Call List Management
Call Recording
Call Routing
Call Transfer
Caller ID
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Chat
Chat Transcript
Client Management
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Tracking
Custom Development
Custom Fields
Custom Forms
Customer Complaint Tracking
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Filtering
Data Import
Data Import/Export
Desktop Notifications
Document Management
Document Storage
Document Templates
Drag & Drop Interface
Email Integration
Email Marketing Management
Email Notifications
Email Templates
Event Calendar
Event Management
Follow-up Scheduling
Help Desk Integration
Help Desk Management
IVR / Voice Recognition
Incident Management
Knowledge Base Management
Lead Capture
Lead Management
Microsoft Outlook Integration
Mobile Integration
Monitoring
Multi-Channel Communication
Multiple User Accounts
On-Demand Recording
Opportunity Management
Password Management
Performance Reports
Permission Management
Personalized Profiles
Pipeline Management
Pipeline Reports
Productivity Reporting
Prospecting Tools
Queue Manager
Quote Management
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Reminders
Reporting & Statistics
Role-Based Permissions
SLA Management
SMS Integration
Sales Integration
Sales Orders
Sales Reporting
Sales Tracking
Search Functionality
Spell Correction
Status Tracking
Support Ticket Management
Support Ticket Tracking
Tagging
Task Management
Task Tracking
Template Management
Third Party Integration
To-Do List
Transaction History
User Management
User Photos
Voice Mail
Web Forms
Website Integration
Workflow Management
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Mobile apps

Android App


6 reviews

See all Android Apps

InfoServ Feature Reviews

11 reviewers had the following to say about InfoServ's features:

Dobromir Semkov

Semkov's review

2019-03-20

Easy to make a tasks or notes and serial Emails as well.

Pros

Quickly and easily integrate HTML files and save templates for emails.

Cons

There is no mobile App for iOS!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DAN electronic


Thank you for the feedback. Looking forward to continue working with you and your team.

Read more
Vladimir Kisyov

Overall very nice software product

2019-04-19

Since we have this tool - we get that transparency which we needed to improve the entire communication with our customers.

Pros

The most important thing here is to say: Extremely user-friendly software A lot of options to customize Great support and personal care us as customers, which is very important!

Cons

My humble opinion: If there is any chance to add the reports feature in mobile version will be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from DAN electronic


Thank you very much for the shared opinion - your feedback is highly appreciated.

Read more
Silvi Ivanov

Infoserv - Software designed to achieve business success

2019-03-20

We have saved ourselves from purchasing a server for data storage and using a conventional PBX.

Pros

A complete and easy-to-use CRM system and call center with both desktop and mobile versions.

Cons

I do not find any remarks. I have nothing to say here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DAN electronic


Thank you - your feedback is highly valued and appreciated! Nice to hear that InfoServ CRM helps with MyPrint's success.

Read more
Jenia Kaneva

Intelsoft

2019-05-14

I manage all calls and emails from clients which helps a lot the consultancy service we offer.

Pros

I like the reports and the telephone central.

Cons

I don't have anything that I don't like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DAN electronic


Thanks - we appreciate your feedback!

Read more
Konstantin Kuzmanov

CRM and much more...

2019-03-20

And the price of it is simply unbeatable by any other CRM software.

Pros

The idea of combining a full functionality CRM with phone and email systems, so not only we have all the information about our clients, but we also have the history of our communication with them.

Cons

It used to have too many functionalities in the CRM application, but they made an update and now the administrator of the system can modify the users' interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DAN electronic


Thank you very much for the feedback! Nice to hear the new feature works well for your team. Clients are always welcomed to share their experience with InfoServ and ideas about future improvements with us.

Read more
Pete Langley

InfoSev CRM Review

2019-03-20

We can track the history of all our customer contact and see at a glance any actions that are pending regarding that client.

Pros

All the information you need to review client history and track progress through the sales funnel is instantly at hand.

Cons

No real complaints.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DAN electronic


Thank you for the honest review - your feedback is highly appreciated! We will try to work on reducing down times and improve updates scheduling to the best extend possible.

Read more
Oksana Vasileva

Infoserv: A crm for everybody

2019-05-09

Overall, the experience is pretty enjoyable, and I would definitely recommend the software both to a person who has never used a crm, and an experienced user as well.

Pros

It's as easy as it gets in terms using the software.

Cons

The fact that you can't really customize the experience on a personal level and arrange things how you want them to be - you can't move filters around and place them in order that you like unless you close them and re-open them

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from DAN electronic


Thanks - your feedback is highly appreciated!

Read more
Neli Aleksandrova

Thank you for your service

2019-04-03

we are talking to our clients daily

Pros

it is easy for use so we can contact our clients and they can contact us every time they need

Cons

there isn't any problems that we have faced using the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DAN electronic


Thanks - your feedback is highly appreciated! Nice to hear you don't experience any difficulties or inconveniences when using the software.

Read more
Elena Basheva

Great product

2016-08-03

It helps a lot when dealing with lots of customers and having different employees answer the phone.

Pros

It is full of useful functions and is extremely helpful when dealing with lots of cusomers.

Cons

I don't have any negative feedback so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DAN electronic


The main purpose of InfoServ CRM is to manage Customer comunications. There is no Customer Relationship without communication :)

Read more
kalina todorova

Satisfied

2019-07-25

Using daily, cant work without it

Pros

It is very easy and helpful softwear....

Cons

We dont have any complains since we use it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DAN electronic


Thanks a lot for the feedback!

Read more
Vince Sanders

InfoServ- One of the best in business.

2019-03-20

Pros

- Very simple and easy to use - Everytime an update appears you can see big differences in the software - You can switch from WI-FI to Cable and vice versa without being disconnected

Cons

- The long updates (usually they are 1-2 times in a month but last 1 or 2 hours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from DAN electronic


Thank you - we appreciate your honest feedback! Although in the scheduling email we usually reserve longer time periods for each software update, the down time is actually much less than that (usually less than 15 minutes). We will work on communicating this better to you and other users. Thanks again!

Read more