InitLive Features

InitLive

Staff/Volunteer management tool built for events!

4.6/5 (63 reviews)

InitLive Feature Summary

  • Manage attendance for events
  • Automatically schedule events
  • Automated shift reminders
  • Manage event calendar
  • Build contact information database
  • Brand events with custom logo
  • Staff and volunteer management
  • Create individual profiles for staff members
  • Preview schedule in list view and calendar view
  • Group schedule management
  • Import staff list from excel file
  • In-app messaging service
  • Communicate with on-field members
  • Data analytics and reporting
  • Recruitment management
  • Registration management
  • Assign roles and shifts to staff members
  • SMS text and emailing option
  • Promote events on social media
  • Track hours worked based on check-in times
  • SMS Integration
  • Instant Messaging
  • Custom Fields
  • Custom Forms
  • Custom Registration
  • Custom Signup Forms
  • Custom Question Fields
  • Reporting

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (287 other apps)
Activity Dashboard (154 other apps)
Activity Tracking (110 other apps)
Automatic Notifications (144 other apps)
Automatic Reminders (143 other apps)
Calendar Management (136 other apps)
Contact Database (103 other apps)
Custom Fields (116 other apps)
Customer Database (109 other apps)
Customizable Branding (135 other apps)
Customizable Reporting (119 other apps)
Customizable Templates (119 other apps)
Data Import/Export (133 other apps)
Electronic Payments (105 other apps)
Email Integration (134 other apps)
Email Templates (103 other apps)
Mobile Integration (111 other apps)
Reporting & Statistics (144 other apps)
Social Media Integration (119 other apps)
Third Party Integration (146 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


5 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

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InitLive Feature Reviews

25 reviewers had the following to say about InitLive's features:

Heather Bruns

Outstanding customer service! Easy to use and allows the export of a large variety of information.

2017-12-09

organization and ease of tracking of volunteers.

Pros

The information that can be exported is very useful and easy to access.

Cons

The inability to customize automated notifications to staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from InitLive


Thanks for your review, Heather! We're glad you enjoyed InitLive and look forward to working with you again and again!

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Wolfram Lunscher

InitLive at EMC 2016

2016-08-26

Compared to other volunteer management software I've seen, InitLive has the best interface by far.

Pros

Volunteer communications pop up as notifications, so the admin can address them immediately.

Cons

Email broadcasts from the web app don't have customizable subject wording.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering InitLive

Watch the video tutorials. They are very good. Distribute them to the volunteer candidates.

Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Wolfram. Thanks for taking the time to share your experience with us. Copying shifts and improving the staff scheduling interface are 2 of our priorities this Fall. We'll definitely be in touch as these features are developed. Cheers!

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Andrew Press

The Ride 2016 - The Ottawa Hospital Foundation

2016-08-21

So far I believe it is OK but team reports some features are limiting such as the import (only certain fields) and a really limiting feature that everyone needs a unique e-mail (response/solution was weak)

Pros

Increased of in-the-field communications with volunteers.

Cons

Requirement of unique e-mails instead of a login name

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10

Recommendations to others considering InitLive

Not at the moment but team likely will and will look to them to provide a more in-depth evaluation. Thanks. Andrew

Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Andrew. Thanks for sharing your experience so far. We're really excited to be working with The Ottawa Hospital Foundation and input like yours helps us continue to improve. We offer custom data imports for our customers. While the current import option is only for select fields, your designated Customer Success Representative has the ability to import any information you'd like them to. We're sorry to hear that you've been limited by the requirement of individual email addresses. This certainly isn't our intention; we simply want to ensure that communications at your event are directed to the correct person as quickly as possible. Because of this, an accurate and unique email address is crucial. Thank you and best of luck for event day! You and your team have done very well getting set up so we're sure things will run smoothly for you! :)

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Allison Collier

Very helpful when you are organizing several hundred participants

2017-06-27

Pros

I like that the database is downloadable to excel so we can edit as we see fit.

Cons

Also, the inability to see emails sent from the system or reply to emails within the system itself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Allison, thanks so much for sharing your experience with us. Input like yours helps us ensure we're moving in the right direction! Your Customer Success Rep will keep you posted about those feature requests. :)

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Amy Richardson

Easy and reliable

2016-06-22

This is the most well-rounded volunteer management software I used for events.

Pros

The shift reminders and communication on event day are great.

Cons

It is more expensive than other options... But that's not a con after seeing how much it improved operations at our festival.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering InitLive

Make good use of the communication piece on event day. We used it to send out reminders and encouragements, but it was also nice to know that we were connected in case of any hiccups or emergencies.

Source: Capterra
Helpful?   Yes   No

Response from InitLive


We're glad to hear that you see the value in InitLive. Thanks for the kind words, Amy.

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Mary Beth Sloan

InItLive saved time, improved communication and presented a professional image to volunteers.

2017-10-27

Pros

Very easy to learn and set-up, easy for volunteers to use, great reporting features and mass communication features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Mary Beth! We're so glad that you enjoyed your first experience with InitLive. Thank you for sharing your review. :)

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Pamel Grisley

Highly recommend!

2016-08-11

We also really liked being able to generate reports after to see hours worked by each of our staff.

Pros

The customer support was really great - thank you!

Cons

A little time consuming to set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from InitLive


Happy to hear you enjoyed InitLive's reporting features, Pamel. Thanks for the review!

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Al Ozipko

InitLive Feedback

2016-08-28

We used the software application to acquire, register, and track around 100 volunteers for a 3 day international golf tournament.

Pros

It assisted us in tracking volunteers shifts and determine when volunteers were late or did not show.

Cons

I do not believe many of the team leads utilized the mobile on-line during the event.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

6/10

Recommendations to others considering InitLive

Since for a lot of the golfing events seniors are being utilized, the application should be more suited for their use plus making it easier for team leads or others enter information of their behalf.

Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Al. Thanks for taking the time to share your experience. We were thrilled to work with the World Junior Girls Championship last year and happy that we were able to be on site to see InitLive in action. A lot has changed since then and we continue to make improvements to InitLive based on input like yours. In regards to the issues with users being required to have an individual email address, InitLive needs this information to ensure efficient and accurate communication, especially in the case of an accident or emergency. Additionally, as Event Managers, all team leads have easy access to input and update volunteer information and schedules. We hope to work with you again and show you all of the great changes to the system. :)

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Danielle Needham

Powerful and Pretty

2016-08-16

The user interface goes above and beyond any other volunteer management tool I have used.

Pros

It's been designed for complex, events with multiple days and locations, but can easily be used for smaller events as well.

Cons

It takes a while to set everything up but once you get the hang of it, it's not bad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10

Recommendations to others considering InitLive

Take the time to get to know the power of the system. You can do a lot with it.

Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Danielle, thanks for sharing this review. We think the system is pretty too! :)

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Michael O'Farrell

The solution for all your volunteer coordination needs

2016-10-19

From the online scheduler to the mobile app check-ins, all the features combined allow us to have manage our 100+ volunteers much better.

Pros

Mobile app, online scheduler, roles, saved profiles.

Cons

Missing volunteer approval.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Michael! We're glad you love using InitLive at your events. We've tracked your request for volunteer approval and will see what we can do in that area in the future! We're looking forward to the next Festibière event!

Read more
Sarah Martin

Good for organizing volunteers pre-event, not as great for day of application

2016-08-16

All in all the app is great for organizing volunteers, especially in large numbers but for a smaller group of volunteers we found our current method of organizing volunteers on an excel spreadsheet worked just as well. We were hoping that we'd get more communication functionality from the app but think there is still room for improvement in that respect.

Pros

It is easy to upload an excel template of your volunteers or add people individually.

Cons

It would have been nice if there was more automatic assignment rather than manual when it came to putting volunteers into specific shifts once you had already assigned them a role.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

5/10

Recommendations to others considering InitLive

You need to be sure you have your volunteer buy in to using the product to make it a successful implementation. If the app does appear to be easier and better than what you are doing currently your volunteers will be reluctant to use it. You also need to have proper connectivity in your venue. In our arena service was spotty which impacted the use of the app.

Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Sarah!

Thank you so much for sharing your experience. We look forward to working with you and the team at Johns Hopkins University again. There have already been great improvements to InitLive since your commencement event in the Spring.

Some highlights: you are able to create one general Location to help you organize the event by Roles. Now we also have a system in place for volunteers to communicate with each other one-on-one through the InitLive app.

Let's reconnect and go over the changes! Your designated customer success rep will reach out via email.

Cheers!

Read more
Tyler Morse

Live Concert Festival Planning and Organization

2017-12-14

Pros

All your tracking of the Event in one Place Easily organize Volunteers and event details Mobile App is a life-saver for day of event use Being able to track problems is a huge benefit of the software Makes the recruitment of volunteers a breeze

Cons

If you are a large production company pricing can get a little bit high People Looking to view the software before committing are forced to request demos and pricing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Tyler, thanks for your review of InitLive - happy that we could help with your live concerts! :)

Read more
Danielle Boiston

Management of our Annual Meeting external staff

2016-09-12

This will save you time and allow you to see exactly who is available at a glance... a feature i look forward to testing at out next annual meeting.

Pros

The broadcast feature made it easy to communicate a message with exactly the right group of volunteers, this made connecting with my team much easier on event day

Cons

The accents in Swiss names did not appear correctly, this was a sensitive issue and required time consuming manual updates on the exports. Never the less this was corrected quite rapidly!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering InitLive

It really helps when there are many work shifts to add (different locations and different times) to have a quick way round to upload them all together from an excel.

Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Danielle, thanks for taking the time to share your review! It was such a pleasure working with the World Economic Forum for your 2016 Annual Meeting. We're excited for 2017! :)

Read more
Kasandra Darwin

Really helps keep me on track

2016-04-18

Now I can go into InitLive and see all the volunteers names in a nice list, gather their T-Shirt size requirements, their contact information, and anything else that I need-- without having to search my inbox.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from InitLive


We're glad that we can help keep you on track! Thanks for the kind words, Kasandra!

Read more
Peter Callahan

World Junior Girls Championship

2016-08-19

I was part of a group that used the software to schedule the activities of a significant number of volunteers and the product was of great use to us.

Pros

Ease of use and staff support.

Cons

none

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering InitLive

no

Source: Capterra
Helpful?   Yes   No

Response from InitLive


Thanks for taking the time to write your review, Peter! Such a pleasure to work with you at the World Junior Girls Championship.

Read more
Kelly Hoarty

What a Time Saver!

2016-08-16

Initlive helped streamline the volunteer management process and saved us so much time in preparing volunteer plans for event day.

Pros

Easy to use, clear and simple interface,

Cons

Set up is a little difficult; there seems to be a lot of steps

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Kelly! It is always such a pleasure working with you and the team at Liz Page Associates. Thank you for sharing your experience! :)

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Caroline Thompson

InitLive - loving working with this team and their software!

2016-08-18

We've been a client of InitLive's since January 2016 and they have been incredible so far. The customer service is fantastic and sets an example.

Pros

We've been using the software so far to collect volunteer applications and sort them, and I have no issues to report with that.

Cons

I wouldn't say "like least" as I have so much faith in this software and can see its huge potential. The only issues at the moment come naturally with the evolving nature of the software, which clear as each update takes hold.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering InitLive

If you're looking for something easy to use to manage your workforce needs at events, look no further! The customer service is second to none. I think this software is "One to Watch" and will lead the next generation of technical event workforce management support.

Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Caroline. Thank you for your lovely review. We're very excited to work with Ottawa 2017 and appreciate the care you put into planning your events. See you soon!

Read more
Michael Turner

New solution not seen before.

2016-08-10

And easy for team manager to use as scheduling and communications tool, setting and tracking tasks assigned.

Pros

By far the simplest tool I have seen for volunteer or worker management. Not only this but fills all the basic needs including ability to communicate between workers / volunteers and event coordinators.

Cons

Worker / volunteer must have own smartphone and must agree to download the app onto their phone. A few may be reluctant to do that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10

Recommendations to others considering InitLive

Experiment with it a bit before an event , whether you're worker coordinator or the worker / volunteer, so that all goes well when the pressure is on during event.

Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hey, Michael! Thanks for sharing your experience! Glad you're enjoying InitLive.

Read more
Jess Hale

Avery has been fantastic to work with! I'm looking forward to using this program for our first fest!

2017-08-03

I am able to manage my volunteers as they sign up, see where I need to find more volunteers to work, and I will be able to manage and communicate with them on site via mobile means instead of physically having to move people.

Pros

I like being able to break down the schedule by jobs and view all of the roles in a shift. I also like that I can set qualifications for roles.

Cons

I wish that the staff profile let them put in their job experience and strengths. It would help me place the best volunteers in each role that I am looking to fill. I also wish that people could request shift without requesting a specific role and actually scheduling themselves. It would be helpful for me, because someone could let me know what time they prefer or are available to work. It would be nice if they could pick a few shift times in order of preference.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Jess - thank you so much for sharing your experience. We will be releasing a new feature we're calling "Custom Forms" in the next few months that will help you manage the information you're looking for from staff profiles. It could even help address the shift selection. We're excited to tell you more and will definitely keep you posted regarding the development of this feature. Thanks again! :)

Read more
Emma Eastman

Finally a tool made for events!

2016-03-31

For the past couple of years I've been using software tools to help with my staff and volunteer management but it was pretty clear that these tools were not designed with event planners in mind.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from InitLive


Emma, thank you very much for sharing this with us! We're excited to continue working with ESquared.

Read more
Lauren Arnold

A Great First Experience

2016-10-17

The shift reminders also came in handy.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from InitLive


It was so great working with you, Lauren. We're glad you had a great first experience and look forward to working with you again!

Read more
James Schreiber

Happy with product and price

2016-06-28

Customer service was there to help me with all of my questions and custom needs.

Pros

eaay to use. cheap. great customer support / service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering InitLive

Finally found what I'm looking for.

Source: Capterra
Helpful?   Yes   No

Response from InitLive


Thanks, James. We're excited to continue working with you!

Read more
Peter George

Exactly what I was looking for !

2016-08-11

This app is crucial to the success of my event planning and execution. Also prompt response from the support team always.

Pros

Great UI and excellent features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Peter - so glad you found what you were looking for in InitLive. We're excited to continue working with you!

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Robb Price

Managing our Event is SO MUCH EASIER NOW!

2017-01-03

We've used other providers and no solution even comes close to comparing to InitLive. The interface, pre-event for setting-up is intuitive and easy to use and the app for event day is AMAZING.

Pros

Overall functionality and amazing customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from InitLive


It was so great working with the WickFest team this year and we can't wait to see what the next event brings. Thanks for the review, Robb! :)

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Allyson Larimer

Great platform for managing volunteers

2017-03-23

There are a ton of videos on how to use it, and the customer support cannot be beat.

Pros

Easy to use, great tool for managing large groups of people with instant communication.

Cons

I also wish there were a drag and drop feature (like, drag the person you want into a slot on a time view schedule.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from InitLive


Hi Allyson, thanks for sharing you thoughts on InitLive. Those are great suggestions and we'll make sure the product team hears them as well!

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