Additional information for Instant eXperience
Key features of Instant eXperience
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- 360 degree feedback
- Alerts & actions
- CX KPIs & insights
- Call reporting
- Collaboration tools
- Complaint monitoring
- Continuous customer experience improvement
- Customer engagement
- Customer voice capture
- Feedback collection
- Feedback management
- Real time dashboards
- Survey management
- Survey medias
- Workforce management
• Users can leverage customer feedback to increase selling and cross-selling opportunities.
• The software provides level reporting adapted to all hierarchical levels.
• Offers total autonomy to modify questionnaires, reports, dashboard, users and more.
• Allows users to define and refine the survey questionnaires and targets in just a few clicks.
• Users can capture customer feedback to ensure the maximum response rate and best audience experience.