Instant eXperience Pricing, Features, Reviews & Comparison of Alternatives

Instant eXperience

Customer experience management software

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Instant eXperience overview

Instant eXperience is a cloud-based feedback management solution designed to enhance customer and employee satisfaction and engagement by capturing customer feedback across all channels and then analyzing it in depth using real-time dashboards, verbatim intelligence, insights discovery, and more. With Instant eXperience, users can listen, understand and act on feedback in real time from their customers across all channels. Users can easily capture customer feedback linked to interactions, transactions or lifetime events and select the most relevant captured media to ensure the maximum response rate and best audience experience.

Instant eXperience allows users to define and refine survey questionnaires and targets in just a few clicks. They can then ensure results match their evolving business objectives. The software also allows users to enrich the Voice of the Customer with the help of embedded powerful analytics. With the real-time dashboard, everyone in the team can access CX KPIs and insights. These reports can be used to identify areas of improvement.
www.mediatech-solutions.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Europe

Supported languages

English, French
Instant eXperience screenshot: Access Instant eXperience on any internet-enabled deviceInstant eXperience’s presentation

Instant eXperience reviews

There are currently no reviews of Instant eXperience.
 

Instant eXperience pricing

Pricing options
Subscription
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Contact MediaTech Solutions for pricing information.

Instant eXperience features

Activity Dashboard
Automatic Notifications

API (309 other apps)
Activity Tracking (132 other apps)
Automatic Reminders (163 other apps)
CRM Integration (118 other apps)
Calendar Management (157 other apps)
Contact Database (113 other apps)
Custom Fields (130 other apps)
Customer Database (126 other apps)
Customizable Branding (156 other apps)
Customizable Reporting (135 other apps)
Customizable Templates (135 other apps)
Data Import/Export (151 other apps)
Electronic Payments (118 other apps)
Email Integration (156 other apps)
Mobile Integration (121 other apps)
Reporting & Statistics (181 other apps)
Social Media Integration (134 other apps)
Third Party Integration (175 other apps)

Additional information for Instant eXperience

Key features of Instant eXperience

  • 360 degree feedback
  • Alerts & actions
  • Analytics
  • CX KPIs & insights
  • Call reporting
  • Collaboration tools
  • Complaint monitoring
  • Continuous customer experience improvement
  • Customer engagement
  • Customer voice capture
  • Feedback collection
  • Feedback management
  • Real time dashboards
  • Survey management
  • Survey medias
  • Workforce management
View All Features

Benefits

• Users can leverage customer feedback to increase selling and cross-selling opportunities.

• The software provides level reporting adapted to all hierarchical levels.

• Offers total autonomy to modify questionnaires, reports, dashboard, users and more.

• Allows users to define and refine the survey questionnaires and targets in just a few clicks.

• Users can capture customer feedback to ensure the maximum response rate and best audience experience.