LiaCX Pricing, Features, Reviews & Comparison of Alternatives

LiaCX

Close the loop on every customer interaction.

4.6/5 (10 reviews)

LiaCX overview

What is LiaCX?

LiaCX is a fully-customizable CX (customer experience) intelligence platform that provides teams with the insights needed to drive action. Listen to customers with surveys, social media monitoring, mystery shop programs, and third-party data. Interpret data with robust BI reporting, predictive analytics, and sentiment analysis. Take action with automated workflows, patent-pending Action Campaign Technology™, Case management, and Forms Automation Software. We don't just give you the right tools, we apply best practices and help you manage high-value actions in your CX programming.
www.intouchinsight.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, French
LiaCX screenshot: LiaCX CEM Software Custom DashboardsIntouch Insight Customer Experience Management SolutionsLiaCX screenshot: LiaCX CEM Software Journey Map DashboardLiaCX screenshot: LiaCX CEM Software  Action Campaign DashboardLiaCX screenshot: LiaCX CEM Software  Action Campaign ChecklistLiaCX screenshot: LiaCX CEM Software Survey BuilerLiaCX screenshot: Measurement program score cards for CSAT, mystery shopping, third-party and internal audits.LiaCX screenshot: View NPS score, response breakdowns, trends, opportunities & more to identify and improve upon the key drivers of excellent customer experience.Mobile Forms Software | Introduction to IntouchCheck ✔️LiaCX Customer Experience Management Software

LiaCX user reviews

Excellent
6

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.8
  4.9
Sally Walton

Best software for mobile audits and customer service management!

Used daily for 1-2 years
Reviewed 2019-02-15
Review Source: Capterra

The Intouch Insight program was a huge step up from our previous excel reporting. Both [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting.

Pros
Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance.

Cons
Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional.

Response from Intouch Insight


Thank you so much for taking the time to leave this detailed review, it's always a pleasure working with you! We look forward to continuing to support your customer experience initiatives.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Misael Velazquez

Mystery Shops

Used daily for 2+ years
Reviewed 2018-10-31
Review Source: Capterra

Our company focuses on menu trends and we need menus from restaurants. It is important that we gather a readable menu with prices.

Pros
The ability to access and engage with the platform, and communicate with Intouch staff.

Cons
The loading speed of shops and how the images show all the way at the bottom. Too much scrolling.

Response from Intouch Insight


Thank you very much for taking the time to share your thoughts. We've really enjoyed working with you, and look forward to continuing to support your team!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Overall a great experience!

Used monthly for 2+ years
Reviewed 2018-06-12
Review Source: Capterra

Honest, objective, and comparable feedback datasets are next to impossible to come by, but that's what we get here!

Pros
Very easy to understand, navigate, and use. Any time I have had an issue I get quick and complete assistance from my account manager.

Cons
It is far too costly to update, change, or create new surveys. I did not proceed, even though I am happy with the services I am receiving for another group.

Response from Intouch Insight


Thank you so much for your thoughtful review! We've just launched a new self-serve survey platform to address this. We look forward to continuing to support your CX initiatives.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Rahul Hasija

The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights

Used daily for less than 6 months
Reviewed 2018-05-10
Review Source: Capterra

Pros
On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely. Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work. Thank you once again for all your effort.

Cons
With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality.

Response from Intouch Insight


Thanks so much, it's been a pleasure working with you and your team! We look forward to continuing to support you on your journey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Lauren Nagys

The CX Platform for Any User

Used daily for less than 6 months
Reviewed 2019-04-18
Review Source: Capterra

So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before.

Pros
The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business.

Cons
The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched.

Response from Intouch Insight


Thank you so much for the fantastic review! We're so thankful for the incredibly helpful feedback your team delivers, which helps to improve features and functionality for everyone. Looking forward to continuing to support your customer experience initiatives!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiaCX pricing

Pricing options
Subscription
View Pricing Plans

All packages include surveys, mobile forms & checklist software, and CX automation. Please visit our pricing page for more information.

LiaCX features

API
Activity Tracking
Automatic Notifications
Custom Fields
Data Import/Export
Real Time Data
Social Media Integration
Surveys & Feedback

Activity Dashboard (297 other apps)
Calendar Management (210 other apps)
Contact Management (169 other apps)
Customer Database (202 other apps)
Customizable Branding (253 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (212 other apps)
Electronic Payments (173 other apps)
Email Integration (224 other apps)
Reminders (210 other apps)
Reporting & Statistics (319 other apps)
Third Party Integration (301 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for LiaCX

Key features of LiaCX

  • Advanced customizations for specific audit processes
  • Analytics
  • Assign action to specific users and set due dates
  • Attach photos to issues
  • Automated actions
  • Build dynamic mobile forms
  • CX Action Campaign plans - track and manage execution
  • Conversation-style history
  • Create and edit checklists
  • Customer resuce
  • Customizable fields
  • Customizable notifications
  • Define scoring, weights, notifications, schedules and more
  • Electronic signature
  • Filter insights by date, checklist, group, or location
  • Find trends and opportunities
  • Groups and permissions
  • Identify & fix issues
  • Identify trends and patterns
  • Import from Excel
  • Instant overviews
  • Instant submissions
  • Library of free industry forms & checklists
  • Mark actioned issues as resolved
  • Mobile reports
  • Multiple choice, multi-select, calculation fields
  • Notifications
  • Real-time automated insights
  • Skip logic
  • Task & risk ownership
  • Yes/no, numbers, text, dates
View All Features

Benefits

All-in-one CX Intelligence platform
Next-level insights
CX Automation
AI-driven actions
Cross-program reporting