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LiaCX vs Amperity Comparison

Overview

LiaCX is a CX (customer experience) intelligence platform that helps you listen, interpret, and act on customer & operational...

Amperity is an intelligent CDP (customer data platform) that allows businesses to connect customer data from across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(10)

5

4

3

2

1

6

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

I would highly recommend Intouch because of the great one on one customer care and support.
Great features, great support, easy to use, reasonable price.
Best feature is the Ease of use. Product navigation is very easy-to-use.

Pros

Not enoughreviews yet

Cons

Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images. Some mystery shops are not worth the price we pay.
The platform also allows us to track and measure new areas that we were missing before.
The web interface could use some updating. Some parts can be difficult to navigate.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features40
  • 360 Degree Feedback
  • API
  • Action Item Tracking
  • Action Management
  • Action Planning
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • CRM Integration
  • Case Management
  • Compliance Management
  • Content Library
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Data Transformation
  • Data Visualization
  • Deadline Management
  • Electronic Signature Capture
  • Forms Management
  • History Tracking
  • Issue Management
  • Issue Tracking
  • Mobile Integration
  • POS Integration
  • Permission Management
  • Personalized Profiles
  • Predictive Analytics
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Trend Analysis
  • Visitor Management
  • Visual Analytics
  • Web Forms
  • eCommerce Integration
  • Total features16
  • 360 Degree Feedback
  • API
  • Action Item Tracking
  • Action Management
  • Action Planning
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • CRM Integration
  • Case Management
  • Compliance Management
  • Content Library
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Data Transformation
  • Data Visualization
  • Deadline Management
  • Electronic Signature Capture
  • Forms Management
  • History Tracking
  • Issue Management
  • Issue Tracking
  • Mobile Integration
  • POS Integration
  • Permission Management
  • Personalized Profiles
  • Predictive Analytics
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Trend Analysis
  • Visitor Management
  • Visual Analytics
  • Web Forms
  • eCommerce Integration

Integrations

  • Total integrations6
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

LiaCX vs. Amperity

See how LiaCX and Amperity stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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