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LiaCX vs timetoreply Comparison

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Overview

LiaCX is a CX (customer experience) intelligence platform that helps you listen, interpret, and act on customer & operational...

timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

6

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

5

4

3

2

1

16

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights.
Overall I am very please with Intouch, My questions and support are answered quickly and efficiently, I truly like and appreciate the great support I receive when I need it.
On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch.

Pros

I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.
The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can.
We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite.

Cons

Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images. Some mystery shops are not worth the price we pay.
The web interface could use some updating. Some parts can be difficult to navigate.

Cons

I think the default visualizations and the verbiage for their filters and key indicators are a bit confusing.
Adding filter " show emails where messages were more than 20" , because I can almost guarantee that something is wrong there.
TimetoReply - the Information I Want and the Information I'm Confused By.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features76
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Audit Management
  • Benchmarking
  • Case Management
  • Channel Management
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Management
  • Complaint Monitoring
  • Compliance Management
  • Contact Management
  • Content Library
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Diagnostic Tools
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Monitoring
  • Email Response Control
  • Employee Time Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Forms Management
  • Historical Reporting
  • Issue Management
  • Issue Tracking
  • Key Performance Indicators
  • Knowledge Management
  • Live Chat
  • Mailing List Management
  • Metadata Management
  • Mobile Access
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Negative Feedback Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Productivity Analysis
  • Project Time Tracking
  • Publishing / Sharing
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Scheduled / Automated Reports
  • Scheduling
  • Scorecards
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Social Media Integration
  • Social Media Monitoring
  • Strategic Planning
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Text Analysis
  • Third Party Integrations
  • Trend / Problem Indicators
  • Trend Analysis
  • URL Customization
  • Video Support
  • Visual Analytics
  • Web Forms
  • Total features41
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Audit Management
  • Benchmarking
  • Case Management
  • Channel Management
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Management
  • Complaint Monitoring
  • Compliance Management
  • Contact Management
  • Content Library
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Diagnostic Tools
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Monitoring
  • Email Response Control
  • Employee Time Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Forms Management
  • Historical Reporting
  • Issue Management
  • Issue Tracking
  • Key Performance Indicators
  • Knowledge Management
  • Live Chat
  • Mailing List Management
  • Metadata Management
  • Mobile Access
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Negative Feedback Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Productivity Analysis
  • Project Time Tracking
  • Publishing / Sharing
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Scheduled / Automated Reports
  • Scheduling
  • Scorecards
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Social Media Integration
  • Social Media Monitoring
  • Strategic Planning
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Text Analysis
  • Third Party Integrations
  • Trend / Problem Indicators
  • Trend Analysis
  • URL Customization
  • Video Support
  • Visual Analytics
  • Web Forms

Integrations

  • Total integrations6
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations3
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

LiaCX vs. timetoreply

See how LiaCX and timetoreply stack up against each other by comparing features, pricing, ratings, integrations, security & more.