LiaCX Features

LiaCX

Close the loop on every customer interaction.

4.6/5 (10 reviews)

Competitor Feature Comparison

360 Degree Feedback
API
Access Controls/Permissions
Account Management
Action Item Tracking
Action Management
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Assignment Management
Audit Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Call Distribution
Batch Communications
Benchmarking
Blended Call Center
CMDB
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Caller ID
Campaign Management
Canned Responses
Case Management
Cataloging/Categorization
Change Management
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Complaint Management
Complaint Monitoring
Computer Telephony Integration
Configurable Workflow
Content Library
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Connectors
Data Import/Export
Deadline Management
Decision Support
Discussions / Forums
Document Storage
Drag & Drop
Electronic Signature
Email Distribution
Email Management
Email Templates
Email Tracking
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Geotargeting
Help Desk Management
Historical Reporting
IVR / Voice Recognition
Inbound Call Center
Incident Management
Issue Management
Issue Tracking
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Metadata Management
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multiple Scripts
Multiple User Accounts
Negative Feedback Management
Offline Form
Onboarding
Online Forums
Outbound Call Center
Performance Metrics
Personalization
Phone Key Input
Predictive Analytics
Prioritization
Proactive Chat
Procurement Management
Publishing / Sharing
Pulse Surveys
Quality Assurance
Question Branching
Question Library
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Scorecards
Screen Sharing
Search/Filter
Self Service Data Preparation
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Social Media Integration
Social Media Monitoring
Strategic Planning
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Template Management
Text Analysis
Text Editing
Text to Speech
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Trend / Problem Indicators
Trend Analysis
URL Customization
Usage Tracking/Analytics
Video Support
Visual Analytics
Voice Customization
Voice Mail
Web Forms
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Account Management
Action Item Tracking
Action Management
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Assignment Management
Audit Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Call Distribution
Batch Communications
Benchmarking
Blended Call Center
CMDB
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Caller ID
Campaign Management
Canned Responses
Case Management
Cataloging/Categorization
Change Management
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Complaint Management
Complaint Monitoring
Computer Telephony Integration
Configurable Workflow
Content Library
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Connectors
Data Import/Export
Deadline Management
Decision Support
Discussions / Forums
Document Storage
Drag & Drop
Electronic Signature
Email Distribution
Email Management
Email Templates
Email Tracking
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Geotargeting
Help Desk Management
Historical Reporting
IVR / Voice Recognition
Inbound Call Center
Incident Management
Issue Management
Issue Tracking
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Metadata Management
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multiple Scripts
Multiple User Accounts
Negative Feedback Management
Offline Form
Onboarding
Online Forums
Outbound Call Center
Performance Metrics
Personalization
Phone Key Input
Predictive Analytics
Prioritization
Proactive Chat
Procurement Management
Publishing / Sharing
Pulse Surveys
Quality Assurance
Question Branching
Question Library
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Scorecards
Screen Sharing
Search/Filter
Self Service Data Preparation
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Social Media Integration
Social Media Monitoring
Strategic Planning
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Template Management
Text Analysis
Text Editing
Text to Speech
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Trend / Problem Indicators
Trend Analysis
URL Customization
Usage Tracking/Analytics
Video Support
Visual Analytics
Voice Customization
Voice Mail
Web Forms
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Account Management
Action Item Tracking
Action Management
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Reporting
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Assignment Management
Audit Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Call Distribution
Batch Communications
Benchmarking
Blended Call Center
CMDB
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Caller ID
Campaign Management
Canned Responses
Case Management
Cataloging/Categorization
Change Management
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Complaint Management
Complaint Monitoring
Computer Telephony Integration
Configurable Workflow
Content Library
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Connectors
Data Import/Export
Deadline Management
Decision Support
Discussions / Forums
Document Storage
Drag & Drop
Electronic Signature
Email Distribution
Email Management
Email Templates
Email Tracking
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Geotargeting
Help Desk Management
Historical Reporting
IVR / Voice Recognition
Inbound Call Center
Incident Management
Issue Management
Issue Tracking
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Metadata Management
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multiple Scripts
Multiple User Accounts
Negative Feedback Management
Offline Form
Onboarding
Online Forums
Outbound Call Center
Performance Metrics
Personalization
Phone Key Input
Predictive Analytics
Prioritization
Proactive Chat
Procurement Management
Publishing / Sharing
Pulse Surveys
Quality Assurance
Question Branching
Question Library
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Scorecards
Screen Sharing
Search/Filter
Self Service Data Preparation
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Social Media Integration
Social Media Monitoring
Strategic Planning
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Template Management
Text Analysis
Text Editing
Text to Speech
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Trend / Problem Indicators
Trend Analysis
URL Customization
Usage Tracking/Analytics
Video Support
Visual Analytics
Voice Customization
Voice Mail
Web Forms
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
Visit WebsiteCompare App

LiaCX Feature Reviews

10 reviewers had the following to say about LiaCX's features:

Sally W.

Best software for mobile audits and customer service management!

2019-02-15

We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track.

Pros

Best feature is the Ease of use.

Cons

Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Intouch Insight


Thank you so much for taking the time to leave this detailed review, it's always a pleasure working with you! We look forward to continuing to support your customer experience initiatives.

Read more
Carl B.

What we think verses Reality

2018-11-28

I would highly recommend Intouch because of the great one on one customer care and support!

Pros

I am able to create reports, graphs and Data specific to my needs, at the touch of a mouse, easy to use and easy to review.

Cons

I really like the fact that after receiving the instruction folder I could easily use the software. it is just that easy.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Intouch Insight


Thanks so much for sharing your experience working with Intouch and for the fantastic feedback!

Read more
Lauren N.

The CX Platform for Any User

2019-04-18

So far, we have seen huge time savings in the data analysis and survey deployment workload.

Pros

I would highly recommend the implementation support package. The customer and technical support team are the best in the business.

Cons

That said, their support team reacts almost immediately and is open to feedback on improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Intouch Insight


Thank you so much for the fantastic review! We're so thankful for the incredibly helpful feedback your team delivers, which helps to improve features and functionality for everyone. Looking forward to continuing to support your customer experience initiatives!

Read more
Misael V.

Mystery Shops

2018-10-31

Our company focuses on menu trends and we need menus from restaurants. It is important that we gather a readable menu with prices.

Pros

The ability to access and engage with the platform, and communicate with Intouch staff.

Cons

The loading speed of shops and how the images show all the way at the bottom. Too much scrolling.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Intouch Insight


Thank you very much for taking the time to share your thoughts. We've really enjoyed working with you, and look forward to continuing to support your team!

Read more
Rahul H.

The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights

2018-05-10

Pros

The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work.

Cons

Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Intouch Insight


Thanks so much, it's been a pleasure working with you and your team! We look forward to continuing to support you on your journey.

Read more
Mike S.

Great Service, could use some upgrades in the tech department

2018-11-02

Pros

The Customer Service is fantastic.

Cons

The web interface could use some updating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Intouch Insight


Thanks for taking the time to leave a review, your feedback is appreciated! We¿ll reach out to you about migrating to our new, modern technology platform. We look forward to continuing to support your team as you continue to deliver an exceptional customer experience.

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Rocio S.

Intouch Review

2018-11-01

Pros

They also always contact immediately if something went wrong

Cons

-Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Intouch Insight


Thanks so much for taking the time to share your experience, and for the fantastic feedback!

Read more
Anonymous
A verified reviewer

Overall a great experience!

2018-06-12

Honest, objective, and comparable feedback datasets are next to impossible to come by, but that's what we get here!

Pros

Very easy to understand, navigate, and use.

Cons

It is far too costly to update, change, or create new surveys. I did not proceed, even though I am happy with the services I am receiving for another group.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Intouch Insight


Thank you so much for your thoughtful review! We've just launched a new self-serve survey platform to address this. We look forward to continuing to support your CX initiatives.

Read more
Mark L.

Great features, great support, easy to use, reasonable price

2018-09-18

We use it to help train and follow up and prove quality compliance on 100+ locations with over 500 people.

Pros

Has every major feature a chain of 100+ retail locations needs, at a reasonable price.

Cons

Some awkward steps in production were pointed out by us, and to their credit, InTouch Insight improved the product within a couple of months.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Intouch Insight


Thank you so much for providing us with valuable feedback that allows us to continuously improve our product offerings for all customers. Looking forward to continuing to support your growing team!

Read more
Denny M.

Very intuitive and easy to use. Support has been great.

2018-06-12

Pros

Tha ability to retrieve and store the data I need.

Cons

I really don't have any cons. Perhaps a bit more flexibility in how the views are set up and maybe just a bit more clarity on a couple of items.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Intouch Insight


Thank you for taking the time to leave this review and for your feedback about views. Of course, if anything is ever unclear, we¿re always here to help!

Read more