Intouch Insight CX Platform Reviews

Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance.

Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional.

Thank you so much for taking the time to leave this detailed review, it's always a pleasure working with you! We look forward to continuing to support your customer experience initiatives.

This software has very good customer management features. Also have survey tool to receive feedback from clients and predict the model for business growth. Have the ability to segment customers based on the feedback management skills.

Dashboard is bit tough to understand and need a lot of practices. Also loading time is bit slow therefore need some improvement.

Very easy to understand, navigate, and use. Any time I have had an issue I get quick and complete assistance from my account manager.

It is far too costly to update, change, or create new surveys. I did not proceed, even though I am happy with the services I am receiving for another group.

Thank you so much for your thoughtful review! We've just launched a new self-serve survey platform to address this. We look forward to continuing to support your CX initiatives.

The ability to access and engage with the platform, and communicate with Intouch staff.

The loading speed of shops and how the images show all the way at the bottom. Too much scrolling.

Thank you very much for taking the time to share your thoughts. We've really enjoyed working with you, and look forward to continuing to support your team!

On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely. Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work. Thank you once again for all your effort.

With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality.

Thanks so much, it's been a pleasure working with you and your team! We look forward to continuing to support you on your journey.

The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business.

The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched.

Thank you so much for the fantastic review! We're so thankful for the incredibly helpful feedback your team delivers, which helps to improve features and functionality for everyone. Looking forward to continuing to support your customer experience initiatives!

-Easy to use -The mystery shops are well organized into sections that make it clear to spot right away -Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong

-Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay

Thanks so much for taking the time to share your experience, and for the fantastic feedback!

Enables me to get up to date information that I can build depending on what I want to do with the information. I am able to create reports, graphs and Data specific to my needs, at the touch of a mouse, easy to use and easy to review.

Not much... I really like the fact that after receiving the instruction folder I could easily use the software. it is just that easy.

Thanks so much for sharing your experience working with Intouch and for the fantastic feedback!

The Customer Service is fantastic. Response times are quick and the Team goes above and beyond to help.

The web interface could use some updating. Some parts can be difficult to navigate.

Thanks for taking the time to leave a review, your feedback is appreciated! We¿ll reach out to you about migrating to our new, modern technology platform. We look forward to continuing to support your team as you continue to deliver an exceptional customer experience.

Having everything I need at my fingertips in a simple intuitive platform. Tha ability to retrieve and store the data I need.

I really don't have any cons. Perhaps a bit more flexibility in how the views are set up and maybe just a bit more clarity on a couple of items.

Thank you for taking the time to leave this review and for your feedback about views. Of course, if anything is ever unclear, we¿re always here to help!

Has every major feature a chain of 100+ retail locations needs, at a reasonable price.

Some awkward steps in production were pointed out by us, and to their credit, InTouch Insight improved the product within a couple of months.

Thank you so much for providing us with valuable feedback that allows us to continuously improve our product offerings for all customers. Looking forward to continuing to support your growing team!