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InTouch CRM vs amoCRM Comparison

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Overview

InTouch CRM is designed to help businesses automate sales and marketing through customer data on your website or offline,...

Category Leaders

amoCRM is the world's first messaging-powered CRM. It features customizable sales pipelines, lead tracking, multichannel...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(13)

5

4

3

2

1

11

1

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

80

40

11

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The team at InTouchCRM are absolutely brilliant at responding to queries and helping us get the most out of the CRM.
Managing contacts through Groups is easy and Email Nurture Sequences are excellent, to highlight two.
Good ability to document without check boxes. It is convenient to be able to have summaries in sections versus having to click boxes.

Pros

This advantages the understudy correspondence and makes an authoritative undertaking a happy task and euphoric as opposed to depleting and confused.
Of the benefits I can note good functionality. One of my favorite features was the Digital Pipeline, with which we could automate the sales funnel, advertising, and mailing.
I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM.

Cons

I find the technical stuff difficult and a bit frustrating sometimes but that could be me, rather than the system.
Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue.

Cons

There are flaws that are associated with lack of integration and low speed. In the standard version there is no normal environment for working with mail, an insufficient level of technical support.
Thirdly, the technical support service does not work well, employees are in no hurry to solve problems, but redirect them to each other, which takes a lot of time and effort.
Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards.
  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features30
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Anti Spam
  • Appointment Scheduling
  • Archiving & Retention
  • Auto-Dialer
  • Auto-Responders
  • Behavior Tracking
  • Built-In Database
  • Business Card/Badge Scanning
  • Buyer Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Recording
  • Call Reporting
  • Call Transfer
  • Campaign Management
  • Campaign Personalization
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Tracking
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contextual Search
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customer Support
  • Customer Surveys
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Dictionary Management
  • Data Import/Export
  • Data Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Dynamic Modeling
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Field Sales Management
  • For Sales Teams/Organizations
  • Forecasting
  • Forms Management
  • Goal Management
  • Graphical Data Presentation
  • Historical Reporting
  • IVR / Voice Recognition
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Internal Chat Integration
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Match & Merge
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • On-Demand Communications
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Notifications
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Statistical Analysis
  • Status Tracking
  • Summary Reports
  • Tagging
  • Target Account Identification
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • Visual Analytics
  • Voice Mail
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Widgets
  • Workflow Management
  • XML / RSS
  • Total features159
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Anti Spam
  • Appointment Scheduling
  • Archiving & Retention
  • Auto-Dialer
  • Auto-Responders
  • Behavior Tracking
  • Built-In Database
  • Business Card/Badge Scanning
  • Buyer Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Recording
  • Call Reporting
  • Call Transfer
  • Campaign Management
  • Campaign Personalization
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Tracking
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contextual Search
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customer Support
  • Customer Surveys
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Dictionary Management
  • Data Import/Export
  • Data Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Dynamic Modeling
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Field Sales Management
  • For Sales Teams/Organizations
  • Forecasting
  • Forms Management
  • Goal Management
  • Graphical Data Presentation
  • Historical Reporting
  • IVR / Voice Recognition
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Internal Chat Integration
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Match & Merge
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • On-Demand Communications
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Notifications
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Statistical Analysis
  • Status Tracking
  • Summary Reports
  • Tagging
  • Target Account Identification
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • Visual Analytics
  • Voice Mail
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Widgets
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations5
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations77
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

InTouch CRM vs. amoCRM

See how InTouch CRM and amoCRM stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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