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InTouch CRM vs Creatio CRM Comparison

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Overview

InTouch CRM is designed to help businesses automate sales and marketing through customer data on your website or offline,...

CRM Creatio is full-fledged solution for marketing, sales and service built on an intelligent low-code platform for process management and CRM.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$25/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(13)

5

4

3

2

1

11

1

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

(79)

5

4

3

2

1

67

10

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The team at InTouchCRM are absolutely brilliant at responding to queries and helping us get the most out of the CRM.
Managing contacts through Groups is easy and Email Nurture Sequences are excellent, to highlight two.
Good ability to document without check boxes. It is convenient to be able to have summaries in sections versus having to click boxes.

Pros

The system has advanced tools to not only manage but also to constantly improve customer relationship. The system’s agility and scalability are some of the greatest benefits to us.
Having marketing, sales and service in a single platform has easily been one of the best benefits to date. Outlook integration works perfectly and really saves time for everyone.
The customer service is fantastic and always willing to help. Nataly from bpmOnline at times went above and beyond her duties to help out.

Cons

I find the technical stuff difficult and a bit frustrating sometimes but that could be me, rather than the system.
Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue.

Cons

Heavy usage may suffer from performance issues.
We are in process of integration an ERP system with the bpm'online system with help of Partner of bpm'online so that no data was lost or missed out.
Printables and Reports can be difficult to work with and seem to have fallen behind the quality represented elsewhere in the software.
  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features30
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Auto-Responders
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Call Recording
  • Campaign Management
  • Campaign Segmentation
  • Case Management
  • Cataloging/Categorization
  • Channel Management
  • Collaboration Tools
  • Commission Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Branding
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Tracking
  • Event Triggered Actions
  • FAQ
  • Field Sales Management
  • Forecasting
  • Geographic Maps
  • Historical Reporting
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Marketing Automation
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Offline Access
  • Opportunity Management
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Product Catalog
  • Project Management
  • Project Planning
  • Project Tracking
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Sales Automation
  • Sales Forecasting
  • Sales Management
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Status Tracking
  • Tagging
  • Task Management
  • Task Planning
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • WYSIWYG Editor
  • Web Forms
  • Workflow Management
  • XML / RSS
  • Total features108
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Auto-Responders
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Call Recording
  • Campaign Management
  • Campaign Segmentation
  • Case Management
  • Cataloging/Categorization
  • Channel Management
  • Collaboration Tools
  • Commission Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Branding
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Tracking
  • Event Triggered Actions
  • FAQ
  • Field Sales Management
  • Forecasting
  • Geographic Maps
  • Historical Reporting
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Marketing Automation
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Offline Access
  • Opportunity Management
  • Order Management
  • Order Processing
  • Order Tracking
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Product Catalog
  • Project Management
  • Project Planning
  • Project Tracking
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Sales Automation
  • Sales Forecasting
  • Sales Management
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Status Tracking
  • Tagging
  • Task Management
  • Task Planning
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • WYSIWYG Editor
  • Web Forms
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations5
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations23
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

InTouch CRM vs. Creatio CRM

See how InTouch CRM and Creatio CRM stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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