InTouch Features

InTouch

Sales & Marketing Automation & CRM

4.69/5 (16 reviews)

InTouch Feature Summary

  • Contact Management
  • Sales Lead Management
  • Email Marketing
  • Task Sharing
  • Diary Management
  • Automated Emails
  • Full Campaign Reporting
  • Web Forms
  • Surveys
  • Automated Campaigns
  • Amazing Customer Support
  • Flexible Reporting

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (287 other apps)
Activity Dashboard (155 other apps)
Activity Tracking (110 other apps)
Automatic Notifications (145 other apps)
Automatic Reminders (144 other apps)
Calendar Management (137 other apps)
Contact Database (103 other apps)
Custom Fields (117 other apps)
Customer Database (109 other apps)
Customizable Branding (136 other apps)
Customizable Reporting (119 other apps)
Customizable Templates (119 other apps)
Data Import/Export (134 other apps)
Electronic Payments (106 other apps)
Email Integration (135 other apps)
Email Templates (103 other apps)
Mobile Integration (112 other apps)
Reporting & Statistics (145 other apps)
Social Media Integration (119 other apps)
Third Party Integration (146 other apps)

Competitor Feature Comparison

API
Campaign Segmentation
Lead Nurturing
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API
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InTouch Feature Reviews

15 reviewers had the following to say about InTouch's features:

Bill Moody

Verified Reviewer

New User impressed with customer service

2014-07-04

I could see via the report page that my last email was opened by over 25 people within just an hour of being delivered and I have received 4 sales enquiries as a result of it.

Pros

Templates for emails Reports Support and customer service

Cons

Busy interface (tabs and sidebars) Some functions not as easily reached as could be expected.

Source: GetApp
0 of 2 people found this review helpful
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Erin Pitts

The INTOUCH product

2017-06-13

I was able to see how easy it is to create dynamic, customizable communication templates that are better than the quality you'd get from an MS Office product.

Pros

The dashboard was a great way to see a snapshot of overall performance; flexibility of click-and-drag functionality, combined with a single asset library to use across all needs; templates that are readily available and customizable.

Cons

User interface is still lacking, and the way to get to specific tasks still proved to be a bit frustrating/unintuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Topdown Systems


This customer was part of our beta program and had been using pre-release software. The initial (i.e., beta) release provided the base functionality of the individual components. Each subsequent release has improved the flow between components and has added functionality. Customers on the production release report being incredibly pleased with the ease of use and level of functionality.

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Anonymous
(Hospital & Health Care company, 201-500 employees)
Verified Reviewer

InTouch user

2018-04-19

Pros

Good ability to document without check boxes. It is convenient to be able to have summaries in sections versus having to click boxes.

Cons

The templates are customizable!

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
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Rachel Sweet

We all know what we are doing!

2014-03-11

InTouch has enabled all our Business Managers out in the field to log client interactions and without doubt made e-marketing simple, we also use the reporting function a lot to report back our activity to our funders.

Pros

E-Marketing, Data Capture, Reporting

Source: GetApp
4 of 4 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


Thank you for the review Rachel. We're currently working on some further upgrades in this area, which I'm sure your Business Managers are going to love.

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Marios S

Excellent CRM and Sales package

2014-03-06

I find it easy to use, managing contacts and organizations is excellent, it has helped increase productivity and collaboration of my team

Pros

Email interface with templates, online form designer, the overall history management, calendar, and tasks that help keep up to date with all our clients.

Source: GetApp
5 of 5 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


Glad to hear you are enjoying the system, it sounds like you are making good use of all aspects of the sytem.

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Gerald Edwards

I have been involved with InTouch from concept through development and implementation.

2017-05-24

The main benefits is the ability to author content for multiple channels in a single location

Pros

I like the architecture of the product being an assemblage of micro services, open source, and easy to use interface. Its ground up approach gives it a utility that will be easy to on board

Cons

Granted the plumbing for integration is there, but how many organizations will embark on large scale integrations is the question.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Topdown Systems


Good news! INTOUCH was architected using microservices, and the INTOUCH SaaS product does include all capabilities required of a modern Customer Communications Management (CCM) application. While most customers will choose to use the entire application, they don't have to.

Customers can choose to deploy individual services from the INTOUCH architecture and integrate with other systems.

A customer could choose to use only the composition services (and UI) for designing customer communications that other systems then deliver and track. Or choose to integrate only the (real-time or on-demand) communication creation services to request and get back highly personalized and contextualized final-format content. Or they could choose to use only the history services for recording all inbound and outbound customer engagements.

The flexible, services-based architecture makes INTOUCH more future-proof than any other CCM solution currently on the market.

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Mark Stonham

Verified Reviewer

more than CRM - it's a business success partner for entrepreneurs and business owners!

2014-06-06

In particular I find the seamless flow between contact management and email marketing and back is an incredibly powerful process.

Pros

InTouch provides, in a single integrated system, about 8 major app areas - email marketing, contact management, direct mail, SMS, Survey and so on.

Cons

None especially. If you have very specific requirements that go beyond the core InTouch capability you may need to find a work-around, but that's the same for every CRM application.

Source: GetApp
1 of 1 people found this review helpful
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Peter Eales

Verified Reviewer

You feel like a customer not a number!

2014-07-15

We use Intouchcrm for our CRM, newsletters, email campaigns, website, emails so it is a very complete service with an excellent on-call telephone support, FAQ service, and email support.

Pros

Simple Easy Customer service Easy to get in touch It works Quick response

Cons

Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue

Source: GetApp
Helpful?   Yes   No
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Kelli Coxhead

Verified Reviewer

5 Star Service

2014-09-22

Companies and customers have commented on how professional and sleek the email campaigns are.

Source: GetApp
Helpful?   Yes   No
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Daniel Oguntifa

Versatility of Intouch software can not be over emphasised especially in the business envroniment

2017-05-25

To ability to complete with our competitors Have a robust innovate technologies by you as business, helps to overcome some challenges.

Pros

One of the reasons why I am very excited about Intouch is the micro services ability which has make it possible to integrate Intouch with any frontline application such as CRM e.t.c.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Andrew Hurrell

Verified Reviewer

It's my secret to getting it all done!!

2014-05-15

Also I like the fact that it is online, so I can login from anywhere, and my data is secure, and backed up without me having to worry.

Pros

intouch has always come up trumps for my business as it allows me to market to my clients not just by email but also direct mail and SMS.

Cons

There are still and will probably be always be a couple of aspects of the software that could be made more user friendly, but it is always being upgraded so most issues once highlighted, are dealt with.

Source: GetApp
6 of 6 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


Thank you for the review. We love it when we see the system being used to its full potential, it really does have, as you say, 98% of what most small businesses need to grow their business through effective sales and marketing.

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Juliette Smith

Verified Reviewer

nothing but excellent customer service

2014-05-30

There are real human beings ready to help who rspond really quickly too when I email my queries.

Pros

Customer Service a definite plus

Cons

I find the technical stuff difficult and a bit frustrating sometimes.......but that could be me, rather than the system!!

Source: GetApp
4 of 4 people found this review helpful
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Elaine Elizabeth Presley

Verified Reviewer

Marketing and management with peace of mind that my data is safe and secure

2014-08-15

Superstar Company with marketing and management that keeps my career organised and on track!!

Pros

Deal flow 4. Fan management 5. Looks pretty for a good image on the screen 6.

Cons

It is all good

Source: GetApp
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Alistair Moore

Verified Reviewer

Excellent handling of account set up

2014-04-30

The level of customer care (and patience) shown by our account manager (Jenna) was amazing.

Source: GetApp
6 of 6 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


It's great to hear that, thank you so much for the feedback, our support team will be pleased.

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Paul Stallard

Verified Reviewer

Efficent and easy to use system

2014-07-07

IntouchCRM is a great system and Jim. Matthew and team offer great support - highly recommended!

Pros

Efficent and easy to use system.

Cons

Can be hard to get to understand fully like all new systems but it works well once you become familiar with it and the support team are great with any questions you have.

Source: GetApp
Helpful?   Yes   No
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