InTouch Features

InTouch

Sales & Marketing Automation & CRM

4.77/5 (13 reviews)

InTouch Feature Summary

  • Contact Management
  • Sales Lead Management
  • Email Marketing
  • Task Sharing
  • Diary Management
  • Automated Emails
  • Full Campaign Reporting
  • Web Forms
  • Surveys
  • Automated Campaigns
  • Amazing Customer Support
  • Flexible Reporting

Competitor Feature Comparison

API
Activity Tracking
CRM Integration
Calendar Management
Campaign Segmentation
Configurable Workflow
Contact Database
Contact Management
Conversion Rate Optimization
Customer Segmentation
Customizable Templates
Data Import/Export
Data Synchronization
Drag & Drop Interface
Duplicate Detection
Email Notifications
Email Templates
Email Tracking
Event Triggered Actions
Lead Capture
Lead Management
Lead Scoring
Performance Reports
Pipeline Management
Pipeline Reports
Prioritizing
Reminders
Reporting & Statistics
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Tagging
Task Management
Task Scheduling
Third Party Integration
Visitor Management
Visual Analytics
Web Forms
Workflow Management
Learn moreCompare App
API
Activity Tracking
CRM Integration
Calendar Management
Campaign Segmentation
Configurable Workflow
Contact Database
Contact Management
Conversion Rate Optimization
Customer Segmentation
Customizable Templates
Data Import/Export
Data Synchronization
Drag & Drop Interface
Duplicate Detection
Email Notifications
Email Templates
Email Tracking
Event Triggered Actions
Lead Capture
Lead Management
Lead Scoring
Performance Reports
Pipeline Management
Pipeline Reports
Prioritizing
Reminders
Reporting & Statistics
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Tagging
Task Management
Task Scheduling
Third Party Integration
Visitor Management
Visual Analytics
Web Forms
Workflow Management
Visit WebsiteCompare App
API
Activity Tracking
CRM Integration
Calendar Management
Campaign Segmentation
Configurable Workflow
Contact Database
Contact Management
Conversion Rate Optimization
Customer Segmentation
Customizable Templates
Data Import/Export
Data Synchronization
Drag & Drop Interface
Duplicate Detection
Email Notifications
Email Templates
Email Tracking
Event Triggered Actions
Lead Capture
Lead Management
Lead Scoring
Performance Reports
Pipeline Management
Pipeline Reports
Prioritizing
Reminders
Reporting & Statistics
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Tagging
Task Management
Task Scheduling
Third Party Integration
Visitor Management
Visual Analytics
Web Forms
Workflow Management
Visit WebsiteCompare App

InTouch Feature Reviews

12 reviewers had the following to say about InTouch's features:

Bill Moody

Verified Reviewer

New User impressed with customer service

2014-07-04

I could see via the report page that my last email was opened by over 25 people within just an hour of being delivered and I have received 4 sales enquiries as a result of it.

Pros

Templates for emails Reports Support and customer service

Cons

Busy interface (tabs and sidebars) Some functions not as easily reached as could be expected.

Source: GetApp
0 of 2 people found this review helpful
Helpful?   Yes   No
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Marios S

Excellent CRM and Sales package

2014-03-06

I find it easy to use, managing contacts and organizations is excellent, it has helped increase productivity and collaboration of my team

Pros

Email interface with templates, online form designer, the overall history management, calendar, and tasks that help keep up to date with all our clients.

Source: GetApp
5 of 5 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


Glad to hear you are enjoying the system, it sounds like you are making good use of all aspects of the sytem.

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Rachel Sweet

We all know what we are doing!

2014-03-11

InTouch has enabled all our Business Managers out in the field to log client interactions and without doubt made e-marketing simple, we also use the reporting function a lot to report back our activity to our funders.

Pros

E-Marketing, Data Capture, Reporting

Source: GetApp
4 of 4 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


Thank you for the review Rachel. We're currently working on some further upgrades in this area, which I'm sure your Business Managers are going to love.

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Mark Stonham

Verified Reviewer

more than CRM - it's a business success partner for entrepreneurs and business owners!

2014-06-06

In particular I find the seamless flow between contact management and email marketing and back is an incredibly powerful process.

Pros

InTouch provides, in a single integrated system, about 8 major app areas - email marketing, contact management, direct mail, SMS, Survey and so on.

Cons

None especially. If you have very specific requirements that go beyond the core InTouch capability you may need to find a work-around, but that's the same for every CRM application.

Source: GetApp
1 of 1 people found this review helpful
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Anonymous
Physical Therapist (Medical Practice company, 201-500 employees)
Verified Reviewer

InTouch user

2018-04-19

Pros

Good ability to document without check boxes. It is convenient to be able to have summaries in sections versus having to click boxes.

Cons

The templates are customizable!

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
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Kelli Coxhead

Verified Reviewer

5 Star Service

2014-09-22

The surveys extremely useful in obtaining information such as gaining feedback on our services we have given to enable us to develop a better service in the future.

Source: GetApp
Helpful?   Yes   No
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Elaine Elizabeth Presley

Verified Reviewer

Marketing and management with peace of mind that my data is safe and secure

2014-08-15

Superstar Company with marketing and management that keeps my career organised and on track!!

Pros

Deal flow 4. Fan management 5. Looks pretty for a good image on the screen 6.

Cons

It is all good

Source: GetApp
Helpful?   Yes   No
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Peter Eales

Verified Reviewer

You feel like a customer not a number!

2014-07-15

We use Intouchcrm for our CRM, newsletters, email campaigns, website, emails so it is a very complete service with an excellent on-call telephone support, FAQ service, and email support.

Pros

Simple Easy Customer service Easy to get in touch It works Quick response

Cons

Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue

Source: GetApp
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Andrew Hurrell

Verified Reviewer

It's my secret to getting it all done!!

2014-05-15

Also I like the fact that it is online, so I can login from anywhere, and my data is secure, and backed up without me having to worry.

Pros

intouch has always come up trumps for my business as it allows me to market to my clients not just by email but also direct mail and SMS.

Cons

There are still and will probably be always be a couple of aspects of the software that could be made more user friendly, but it is always being upgraded so most issues once highlighted, are dealt with.

Source: GetApp
6 of 6 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


Thank you for the review. We love it when we see the system being used to its full potential, it really does have, as you say, 98% of what most small businesses need to grow their business through effective sales and marketing.

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Juliette Smith

Verified Reviewer

nothing but excellent customer service

2014-05-30

There are real human beings ready to help who rspond really quickly too when I email my queries.

Pros

Customer Service a definite plus

Cons

I find the technical stuff difficult and a bit frustrating sometimes.......but that could be me, rather than the system!!

Source: GetApp
4 of 4 people found this review helpful
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Alistair Moore

Verified Reviewer

Excellent handling of account set up

2014-04-30

The level of customer care (and patience) shown by our account manager (Jenna) was amazing.

Source: GetApp
6 of 6 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


It's great to hear that, thank you so much for the feedback, our support team will be pleased.

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Paul Stallard

Verified Reviewer

Efficent and easy to use system

2014-07-07

IntouchCRM is a great system and Jim. Matthew and team offer great support - highly recommended!

Pros

Efficent and easy to use system.

Cons

Can be hard to get to understand fully like all new systems but it works well once you become familiar with it and the support team are great with any questions you have.

Source: GetApp
Helpful?   Yes   No
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