InTouch CRM Features

InTouch CRM

Sales & Marketing Automation & CRM

4.77/5 (13 reviews)

InTouch CRM Feature Summary

  • Contact Management
  • Sales Lead Management
  • Email Marketing
  • Task Sharing
  • Diary Management
  • Automated Emails
  • Full Campaign Reporting
  • Web Forms
  • Surveys
  • Automated Campaigns
  • Amazing Customer Support
  • Flexible Reporting

Competitor Feature Comparison

A/B Testing
API
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Appointment Management
Appointment Scheduling
Auto-Responders
CAN SPAM Compliance
CRM
Calendar Management
Calendar/Reminder System
Campaign Management
Campaign Planning
Campaign Segmentation
Cataloging/Categorization
Configurable Workflow
Contact Database
Contact Management
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Fields
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Drip Campaigns
Duplicate Detection
Dynamic Content
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Event Triggered Actions
FAQ
Forecasting
Image Library
Interaction Tracking
Internal Chat Integration
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
List Management
Live Chat
Marketing Automation
Mobile Access
Multi-Channel Marketing
Performance Metrics
Pipeline Management
Pipeline Reports
Prospecting Tools
Quotes/Estimates
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Routing
Sales Automation
Sales Forecasting
Sales Pipeline Management
Sales Reports
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Source Tracking
Spam Blocker
Task Management
Template Management
Territory Management
Third Party Integrations
Visual Analytics
WYSIWYG Editor
Web Forms
Website Visitor Tracking
Workflow Management
Learn moreCompare App
A/B Testing
API
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Appointment Management
Appointment Scheduling
Auto-Responders
CAN SPAM Compliance
CRM
Calendar Management
Calendar/Reminder System
Campaign Management
Campaign Planning
Campaign Segmentation
Cataloging/Categorization
Configurable Workflow
Contact Database
Contact Management
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Fields
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Drip Campaigns
Duplicate Detection
Dynamic Content
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Event Triggered Actions
FAQ
Forecasting
Image Library
Interaction Tracking
Internal Chat Integration
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
List Management
Live Chat
Marketing Automation
Mobile Access
Multi-Channel Marketing
Performance Metrics
Pipeline Management
Pipeline Reports
Prospecting Tools
Quotes/Estimates
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Routing
Sales Automation
Sales Forecasting
Sales Pipeline Management
Sales Reports
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Source Tracking
Spam Blocker
Task Management
Template Management
Territory Management
Third Party Integrations
Visual Analytics
WYSIWYG Editor
Web Forms
Website Visitor Tracking
Workflow Management
Visit WebsiteCompare App
A/B Testing
API
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Appointment Management
Appointment Scheduling
Auto-Responders
CAN SPAM Compliance
CRM
Calendar Management
Calendar/Reminder System
Campaign Management
Campaign Planning
Campaign Segmentation
Cataloging/Categorization
Configurable Workflow
Contact Database
Contact Management
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Fields
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Drip Campaigns
Duplicate Detection
Dynamic Content
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Event Triggered Actions
FAQ
Forecasting
Image Library
Interaction Tracking
Internal Chat Integration
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
List Management
Live Chat
Marketing Automation
Mobile Access
Multi-Channel Marketing
Performance Metrics
Pipeline Management
Pipeline Reports
Prospecting Tools
Quotes/Estimates
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Routing
Sales Automation
Sales Forecasting
Sales Pipeline Management
Sales Reports
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Source Tracking
Spam Blocker
Task Management
Template Management
Territory Management
Third Party Integrations
Visual Analytics
WYSIWYG Editor
Web Forms
Website Visitor Tracking
Workflow Management
Visit WebsiteCompare App

InTouch CRM Feature Reviews

13 reviewers had the following to say about InTouch CRM's features:

Bill M.

Verified Reviewer

New User impressed with customer service

2014-07-04

I've been using InTouch CRM for about 2 weeks now.

Pros

Templates for emails Reports Support and customer service

Cons

Busy interface (tabs and sidebars) Some functions not as easily reached as could be expected.

Source: GetApp
0 of 2 people found this review helpful
Helpful?   Yes   No
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Mark S.

Verified Reviewer

more than CRM - it's a business success partner for entrepreneurs and business owners!

2014-06-06

InTouch provides a comprehensive suite of CRM functions, including some really exceptional features.

Pros

InTouch provides, in a single integrated system, about 8 major app areas - email marketing, contact management, direct mail, SMS, Survey and so on.

Cons

If you have very specific requirements that go beyond the core InTouch capability you may need to find a work-around, but that's the same for every CRM application.

Source: GetApp
1 of 1 people found this review helpful
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Marios S

Excellent CRM and Sales package

2014-03-06

I find it easy to use, managing contacts and organizations is excellent, it has helped increase productivity and collaboration of my team

Pros

Email interface with templates, online form designer, the overall history management, calendar, and tasks that help keep up to date with all our clients.

Source: GetApp
5 of 5 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


Glad to hear you are enjoying the system, it sounds like you are making good use of all aspects of the sytem.

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Rachel Sweet

We all know what we are doing!

2014-03-11

InTouch has enabled all our Business Managers out in the field to log client interactions and without doubt made e-marketing simple, we also use the reporting function a lot to report back our activity to our funders.

Pros

E-Marketing, Data Capture, Reporting

Source: GetApp
4 of 4 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


Thank you for the review Rachel. We're currently working on some further upgrades in this area, which I'm sure your Business Managers are going to love.

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Kelli C.

Verified Reviewer

5 Star Service

2014-09-22

In Touch CRM has been a great tool for my business in marketing the company as well as getting feedback from customers.

Source: GetApp
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Peter E.

Verified Reviewer

You feel like a customer not a number!

2014-07-15

We use Intouchcrm for our CRM, newsletters, email campaigns, website, emails so it is a very complete service with an excellent on-call telephone support, FAQ service, and email support.

Pros

Simple Easy Customer service Easy to get in touch It works Quick response

Cons

Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue

Source: GetApp
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Anonymous
Physical Therapist (Medical Practice company, 201-500 employees)
Verified Reviewer

InTouch user

2018-04-19

Pros

Good ability to document without check boxes. It is convenient to be able to have summaries in sections versus having to click boxes.

Cons

The templates are customizable!

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
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Elaine Elizabeth P.

Verified Reviewer

Marketing and management with peace of mind that my data is safe and secure

2014-08-15

Superstar Company with marketing and management that keeps my career organised and on track!!

Pros

Looks pretty for a good image on the screen 6. Marketing tools 7.

Cons

It is all good

Source: GetApp
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Andrew H.

Verified Reviewer

It's my secret to getting it all done!!

2014-05-15

My company has used intouch CRM for several years now, we are pleased with it so we now recommend it to our clients.

Pros

intouch has always come up trumps for my business as it allows me to market to my clients not just by email but also direct mail and SMS.

Cons

There are still and will probably be always be a couple of aspects of the software that could be made more user friendly, but it is always being upgraded so most issues once highlighted, are dealt with.

Source: GetApp
6 of 6 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


Thank you for the review. We love it when we see the system being used to its full potential, it really does have, as you say, 98% of what most small businesses need to grow their business through effective sales and marketing.

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Juliette S.

Verified Reviewer

nothing but excellent customer service

2014-05-30

I have used In Touch CRM for about four years now and in all that time I have had nothing but excellent customer service, which for me (as a bit of a technophobe) is crucial.

Pros

Customer Service a definite plus

Cons

I find the technical stuff difficult and a bit frustrating sometimes.......but that could be me, rather than the system!!

Source: GetApp
4 of 4 people found this review helpful
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Libby L.

Verified Reviewer

Fantastic customer service

2014-06-26

The team at InTouchCRM are absolutely brilliant at responding to queries and helping us get the most out of the CRM. We're always learning and have many questions, but I have never been made to feel like a nuisance.

Source: GetApp
3 of 3 people found this review helpful
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Alistair M.

Verified Reviewer

Excellent handling of account set up

2014-04-30

The level of customer care (and patience) shown by our account manager (Jenna) was amazing.

Source: GetApp
6 of 6 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


It's great to hear that, thank you so much for the feedback, our support team will be pleased.

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Paul S.

Verified Reviewer

Efficent and easy to use system

2014-07-07

IntouchCRM is a great system and Jim. Matthew and team offer great support - highly recommended!

Pros

Efficent and easy to use system.

Cons

Can be hard to get to understand fully like all new systems but it works well once you become familiar with it and the support team are great with any questions you have.

Source: GetApp
Helpful?   Yes   No
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