Most popular features of all Customer Management apps
13 reviewers had the following to say about InTouch's features:
I've been using InTouch CRM for about 2 weeks now.
InTouch has enabled all our Business Managers out in the field to log client interactions and without doubt made e-marketing simple, we also use the reporting function a lot to report back our activity to our funders.
Good ability to document without check boxes. It is convenient to be able to have summaries in sections versus having to click boxes.
The templates are customizable!
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I find it easy to use, managing contacts and organizations is excellent, it has helped increase productivity and collaboration of my team
Email interface with templates, online form designer, the overall history management, calendar, and tasks that help keep up to date with all our clients.
Glad to hear you are enjoying the system, it sounds like you are making good use of all aspects of the sytem.
In particular I find the seamless flow between contact management and email marketing and back is an incredibly powerful process.
InTouch provides, in a single integrated system, about 8 major app areas - email marketing, contact management, direct mail, SMS, Survey and so on.
If you have very specific requirements that go beyond the core InTouch capability you may need to find a work-around, but that's the same for every CRM application.
We use Intouchcrm for our CRM, newsletters, email campaigns, website, emails so it is a very complete service with an excellent on-call telephone support, FAQ service, and email support.
In Touch CRM has been a great tool for my business in marketing the company as well as getting feedback from customers.
I have used In Touch CRM for about four years now and in all that time I have had nothing but excellent customer service, which for me (as a bit of a technophobe) is crucial.
My company has used intouch CRM for several years now, we are pleased with it so we now recommend it to our clients.
intouch has always come up trumps for my business as it allows me to market to my clients not just by email but also direct mail and SMS.
There are still and will probably be always be a couple of aspects of the software that could be made more user friendly, but it is always being upgraded so most issues once highlighted, are dealt with.
Thank you for the review. We love it when we see the system being used to its full potential, it really does have, as you say, 98% of what most small businesses need to grow their business through effective sales and marketing.
Superstar Company with marketing and management that keeps my career organised and on track!!
The team at InTouchCRM are absolutely brilliant at responding to queries and helping us get the most out of the CRM. We're always learning and have many questions, but I have never been made to feel like a nuisance.
The level of customer care (and patience) shown by our account manager (Jenna) was amazing.
IntouchCRM is a great system and Jim. Matthew and team offer great support - highly recommended!