InTouch Features

InTouch

Sales & Marketing Automation & CRM

4.77/5 (13 reviews)

InTouch Feature Summary

  • Contact Management
  • Sales Lead Management
  • Email Marketing
  • Task Sharing
  • Diary Management
  • Automated Emails
  • Full Campaign Reporting
  • Web Forms
  • Surveys
  • Automated Campaigns
  • Amazing Customer Support
  • Flexible Reporting

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (294 other apps)
Activity Dashboard (166 other apps)
Activity Tracking (121 other apps)
Automatic Notifications (157 other apps)
Automatic Reminders (153 other apps)
CRM Integration (110 other apps)
Calendar Management (143 other apps)
Contact Database (107 other apps)
Custom Fields (127 other apps)
Customer Database (117 other apps)
Customizable Branding (146 other apps)
Customizable Reporting (129 other apps)
Customizable Templates (127 other apps)
Data Import/Export (143 other apps)
Electronic Payments (112 other apps)
Email Integration (144 other apps)
Mobile Integration (117 other apps)
Reporting & Statistics (164 other apps)
Social Media Integration (126 other apps)
Third Party Integration (161 other apps)

Competitor Feature Comparison

API
Campaign Segmentation
Lead Nurturing
Lead Scoring
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Lead Nurturing
Lead Scoring
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API
Campaign Segmentation
Lead Nurturing
Lead Scoring
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InTouch Feature Reviews

13 reviewers had the following to say about InTouch's features:

Bill Moody

Verified Reviewer

New User impressed with customer service

2014-07-04

I've been using InTouch CRM for about 2 weeks now.

Pros

Templates for emails Reports Support and customer service

Cons

Busy interface (tabs and sidebars) Some functions not as easily reached as could be expected.

Source: GetApp
0 of 2 people found this review helpful
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Rachel Sweet

We all know what we are doing!

2014-03-11

InTouch has enabled all our Business Managers out in the field to log client interactions and without doubt made e-marketing simple, we also use the reporting function a lot to report back our activity to our funders.

Pros

E-Marketing, Data Capture, Reporting

Source: GetApp
4 of 4 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


Thank you for the review Rachel. We're currently working on some further upgrades in this area, which I'm sure your Business Managers are going to love.

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Anonymous
Physical Therapist (Medical Practice company, 201-500 employees)
Verified Reviewer

InTouch user

2018-04-19

Pros

Good ability to document without check boxes. It is convenient to be able to have summaries in sections versus having to click boxes.

Cons

The templates are customizable!

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
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Marios S

Excellent CRM and Sales package

2014-03-06

I find it easy to use, managing contacts and organizations is excellent, it has helped increase productivity and collaboration of my team

Pros

Email interface with templates, online form designer, the overall history management, calendar, and tasks that help keep up to date with all our clients.

Source: GetApp
5 of 5 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


Glad to hear you are enjoying the system, it sounds like you are making good use of all aspects of the sytem.

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Mark Stonham

Verified Reviewer

more than CRM - it's a business success partner for entrepreneurs and business owners!

2014-06-06

In particular I find the seamless flow between contact management and email marketing and back is an incredibly powerful process.

Pros

InTouch provides, in a single integrated system, about 8 major app areas - email marketing, contact management, direct mail, SMS, Survey and so on.

Cons

If you have very specific requirements that go beyond the core InTouch capability you may need to find a work-around, but that's the same for every CRM application.

Source: GetApp
1 of 1 people found this review helpful
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Peter Eales

Verified Reviewer

You feel like a customer not a number!

2014-07-15

We use Intouchcrm for our CRM, newsletters, email campaigns, website, emails so it is a very complete service with an excellent on-call telephone support, FAQ service, and email support.

Pros

Simple Easy Customer service Easy to get in touch It works Quick response

Cons

Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue

Source: GetApp
Helpful?   Yes   No
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Kelli Coxhead

Verified Reviewer

5 Star Service

2014-09-22

In Touch CRM has been a great tool for my business in marketing the company as well as getting feedback from customers.

Source: GetApp
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Juliette Smith

Verified Reviewer

nothing but excellent customer service

2014-05-30

I have used In Touch CRM for about four years now and in all that time I have had nothing but excellent customer service, which for me (as a bit of a technophobe) is crucial.

Pros

Customer Service a definite plus

Cons

I find the technical stuff difficult and a bit frustrating sometimes.......but that could be me, rather than the system!!

Source: GetApp
4 of 4 people found this review helpful
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Andrew Hurrell

Verified Reviewer

It's my secret to getting it all done!!

2014-05-15

My company has used intouch CRM for several years now, we are pleased with it so we now recommend it to our clients.

Pros

intouch has always come up trumps for my business as it allows me to market to my clients not just by email but also direct mail and SMS.

Cons

There are still and will probably be always be a couple of aspects of the software that could be made more user friendly, but it is always being upgraded so most issues once highlighted, are dealt with.

Source: GetApp
6 of 6 people found this review helpful
Helpful?   Yes   No

Response from InTouch CRM


Thank you for the review. We love it when we see the system being used to its full potential, it really does have, as you say, 98% of what most small businesses need to grow their business through effective sales and marketing.

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Elaine Elizabeth Presley

Verified Reviewer

Marketing and management with peace of mind that my data is safe and secure

2014-08-15

Superstar Company with marketing and management that keeps my career organised and on track!!

Pros

Deal flow 4. Fan management 5. Looks pretty for a good image on the screen 6.

Cons

It is all good

Source: GetApp
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Libby Langley

Verified Reviewer

Fantastic customer service

2014-06-26

The team at InTouchCRM are absolutely brilliant at responding to queries and helping us get the most out of the CRM. We're always learning and have many questions, but I have never been made to feel like a nuisance.

Source: GetApp
3 of 3 people found this review helpful
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Alistair Moore

Verified Reviewer

Excellent handling of account set up

2014-04-30

The level of customer care (and patience) shown by our account manager (Jenna) was amazing.

Source: GetApp
6 of 6 people found this review helpful
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Response from InTouch CRM


It's great to hear that, thank you so much for the feedback, our support team will be pleased.

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Paul Stallard

Verified Reviewer

Efficent and easy to use system

2014-07-07

IntouchCRM is a great system and Jim. Matthew and team offer great support - highly recommended!

Pros

Efficent and easy to use system.

Cons

Can be hard to get to understand fully like all new systems but it works well once you become familiar with it and the support team are great with any questions you have.

Source: GetApp
Helpful?   Yes   No
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