Most popular features of all Customer Management apps
12 reviewers had the following to say about InTouch's features:
I could see via the report page that my last email was opened by over 25 people within just an hour of being delivered and I have received 4 sales enquiries as a result of it.
I find it easy to use, managing contacts and organizations is excellent, it has helped increase productivity and collaboration of my team
Email interface with templates, online form designer, the overall history management, calendar, and tasks that help keep up to date with all our clients.
Glad to hear you are enjoying the system, it sounds like you are making good use of all aspects of the sytem.
InTouch has enabled all our Business Managers out in the field to log client interactions and without doubt made e-marketing simple, we also use the reporting function a lot to report back our activity to our funders.
In particular I find the seamless flow between contact management and email marketing and back is an incredibly powerful process.
InTouch provides, in a single integrated system, about 8 major app areas - email marketing, contact management, direct mail, SMS, Survey and so on.
None especially. If you have very specific requirements that go beyond the core InTouch capability you may need to find a work-around, but that's the same for every CRM application.
Good ability to document without check boxes. It is convenient to be able to have summaries in sections versus having to click boxes.
The templates are customizable!
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
The surveys extremely useful in obtaining information such as gaining feedback on our services we have given to enable us to develop a better service in the future.
Superstar Company with marketing and management that keeps my career organised and on track!!
We use Intouchcrm for our CRM, newsletters, email campaigns, website, emails so it is a very complete service with an excellent on-call telephone support, FAQ service, and email support.
Also I like the fact that it is online, so I can login from anywhere, and my data is secure, and backed up without me having to worry.
intouch has always come up trumps for my business as it allows me to market to my clients not just by email but also direct mail and SMS.
There are still and will probably be always be a couple of aspects of the software that could be made more user friendly, but it is always being upgraded so most issues once highlighted, are dealt with.
Thank you for the review. We love it when we see the system being used to its full potential, it really does have, as you say, 98% of what most small businesses need to grow their business through effective sales and marketing.
There are real human beings ready to help who rspond really quickly too when I email my queries.
The level of customer care (and patience) shown by our account manager (Jenna) was amazing.
IntouchCRM is a great system and Jim. Matthew and team offer great support - highly recommended!