iVend Retail Features

iVend Retail

An Integrated Omnichannel Retail Solution

4.27/5 (13 reviews)

iVend Retail Feature Summary

  • User Management
  • Inventory Management
  • Security Management
  • Local Purchasing at store
  • Loyalty Management
  • Pricing and Promotion Management
  • Inter-Store Transactions
  • Customer Management
  • Customer Catalog
  • Gift Cards / Certificates
  • eCommerce
  • Coupons

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (287 other apps)
Activity Dashboard (153 other apps)
Activity Tracking (106 other apps)
Automatic Notifications (141 other apps)
Automatic Reminders (139 other apps)
CRM Integration (101 other apps)
Calendar Management (133 other apps)
Contact Database (100 other apps)
Custom Fields (112 other apps)
Customer Database (106 other apps)
Customizable Branding (134 other apps)
Customizable Reporting (118 other apps)
Customizable Templates (113 other apps)
Data Import/Export (133 other apps)
Electronic Payments (105 other apps)
Email Integration (131 other apps)
Mobile Integration (108 other apps)
Reporting & Statistics (138 other apps)
Social Media Integration (118 other apps)
Third Party Integration (145 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


5 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

iVend Retail Feature Reviews

10 reviewers had the following to say about iVend Retail's features:

Steven Maguire

A true Omni-Channel Retail Platform

2014-10-06

iVend incorporates POS, Mobile POS, e-Commerce, Digital Passes, Analytics, Loyalty and Loyalty Marketing. The UI is consistant and easy and optional integration to external ERP solutions such as SAP B1 enable scale.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Willy O C

Good POS software with a lot of features and reporting capabilities

2016-08-25

Pros

Has a lot of useful dashboard such as sales dashboard, loyalty dashboard, merchandise dashboard. 5.

Cons

1. Add-on development is still difficult. 2. New version sometimes buggy. And the 'bugs' are usually silly. 3. They increase the license price (Did I mention that before, it is relatively inexpensive?)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering iVend Retail

Go to the knowledge.citixsys.com. They have extensive documentation and helpful forum there. Download the Community Version. Give it a try.

Source: Software Advice
Helpful?   Yes   No
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Rakesh Sharma

Small Business Retail Success

2012-05-03

Among its pros are its simple and intuitive interface, installation simplicity and the multiple modules contained within the system.

Pros

Excellent solution for retail management

Cons

None serious enough to warrant mention here

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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John Versteeg

Managing Director

2015-05-26

Pros

One of the few cloud & mobile epos systems out there that let a business run their way of operating, rather then having to go through major business process re-engeneering for the software to work.

Cons

I was going to say web integration, but that has now been addressed with either available API's or the new e-comm platform that for me as as good if not better then Magento that we used before.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering iVend Retail

Look at your business needs, not just todays but where you are heading. We looked at a 2020 vision strategy, and whoever we selected had to be able to tick all those boxes. iVend Retail Did!

Source: Software Advice
Helpful?   Yes   No
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Ivan Patsy

2013-09-02

This gave us the new Mobile POS module.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Andee DiCola

VP of Finance

2017-12-20

Never would have implemented this with the consultant hours that we had to pay to even get this going.

Pros

The pro was that our partner hired one of their consultants and they assisted us directly without having contact with the vendor.

Cons

It kept having code issues for our database. Latest SAP said their code was causing a problem with SAP basic functionality and they said they would charge us to fix it.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No

Response from Mia


We are sorry to hear about your experience. We have initiated a detailed investigation into the problems you make mention of and in particular a review of your support related issues. We would like the opportunity to rectify the matter as quickly as possible. A member of our team will be in touch with you to discuss further with your implementation partner. We appreciate the opportunity to make sure iVend Retail is working for you and to restore our reputation with a trusted customer, like Vereens!

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Mary Keen

2012-10-16

We are waiting on this feature. I read on their roadmap magazine that this will be available by December 2012.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
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Khin May Aung

iVend Retail review on usage experience

2016-09-06

Pros

The vendor is trusted and reliable vendor and the rate of customer caring is superb.

Cons

The product have some limitations and hindrances when it was using along with SAP other than the standalone. All the supports are good, very helpful and responsive apart from slightly lack of communication during hand over stage of the particular subject from one team to one team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

7/10

Recommendations to others considering iVend Retail

Generally, the overall experience of using this software is quite good. However, it would be more perfect if you make the research of the software features and how this software will and can help for which extent for your business that will help to clearly align with your business requirements.

Source: Software Advice
Helpful?   Yes   No
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SUSANA ARCE

Toyo Foods Experience

2016-09-20

Pros

iVend has also helped us to create a wonderful shopping experience for customers in our stores.

Cons

1 – We encountered a few bugs in the software and it took some time for them to finally be resolved. 2 – More visibility on the product roadmap from CitiXsys would be advisable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering iVend Retail

If your strategy is to grow your retail business and increase your operations consistently, iVend is your best bet for retail management software. We are happy to have the right technology solutions in place to support our growth.

Source: Software Advice
Helpful?   Yes   No
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Alejandro Cabello

Great Software

2017-03-23

Easy to use, fills our needs perfectly, and it is the best option you can take

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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