Join It Features

Join It

Membership management for growing organizations

4.89/5 (27 reviews)

Join It Feature Summary

  • Member portal
  • Payment processing
  • Member directory
  • Automatic renewals
  • Member database
  • Dues management
  • Club membership
  • Association membership
  • Nonprofit membership
  • Multiple membership tiers
  • Email marketing integrations
  • Eventbrite integration
  • Multi-user access
  • Targeted member emails
  • One page purchase
  • Cancellation options
  • Bulk import
  • Failed payment notifications
  • Automatic reminders
  • Slack integration
  • Financial configuration
  • Data import
  • Sync email lists
  • Multiple currencies & tax
  • Recurring billing
  • Search functionality
  • Third party integration
  • Member table segmentation
  • Member surveys
  • Feedback collection
  • Custom fields
  • Member filtering
  • Custom profiles
  • Email verification
  • Embedable widget
  • Event ticketing
  • Member timeline

Competitor Feature Comparison

ACH Payment Processing
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Automatic Notifications
Avatars
Communication Management
Configuration Management
Custom Fields
Customer Segmentation
Data Import
Data Import/Export
Data Synchronization
Data Verification
Drag & Drop Interface
Electronic Payments
Email Integration
Event Ticketing
Feedback Collection
Filtered Views
Multi-Currency
Personalized Profiles
Real Time Reporting
Recurring Billing
Registration Management
Reminders
Search Functionality
Survey Management
Third Party Integration
Timeline Management
Website Integration
Widgets
Visit WebsiteCompare App
ACH Payment Processing
API
Automatic Notifications
Avatars
Communication Management
Configuration Management
Custom Fields
Customer Segmentation
Data Import
Data Import/Export
Data Synchronization
Data Verification
Drag & Drop Interface
Electronic Payments
Email Integration
Event Ticketing
Feedback Collection
Filtered Views
Multi-Currency
Personalized Profiles
Real Time Reporting
Recurring Billing
Registration Management
Reminders
Search Functionality
Survey Management
Third Party Integration
Timeline Management
Website Integration
Widgets
Visit WebsiteCompare App
ACH Payment Processing
API
Automatic Notifications
Avatars
Communication Management
Configuration Management
Custom Fields
Customer Segmentation
Data Import
Data Import/Export
Data Synchronization
Data Verification
Drag & Drop Interface
Electronic Payments
Email Integration
Event Ticketing
Feedback Collection
Filtered Views
Multi-Currency
Personalized Profiles
Real Time Reporting
Recurring Billing
Registration Management
Reminders
Search Functionality
Survey Management
Third Party Integration
Timeline Management
Website Integration
Widgets
Visit WebsiteCompare App

Join It Feature Reviews

25 reviewers had the following to say about Join It's features:

April Greer

The most amazing customer service I've ever had!

2018-12-14

Their customer service is second to none and literally has kept me from pursuing other more robust platforms.

Pros

They have listened to my feedback and actually implemented multiples of my suggestions!

Cons

Really needs to have a Zapier integration so that I can do more reporting and moving of data automatically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks, April! It's been wonderful working with you! :)

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Jean-Philippe Baril

Simple and intuitive, we can now easily manage our membership and stay in touch with ours members.

2017-05-16

With Join It, all this is now automated and everything from membership management to payment is done in the same tool.

Pros

- Programmable automatic renewal reminder emails; - Integrations with MailChimp and EventBrite; - Nice admin dashboard that quickly shows last actions (new member, reminder sent, payment received);

Cons

Potential improvements could be in making more advanced features/actions a bit more visible while still keeping the general product simple and intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks, Jean-Philippe! It's been a pleasure working with you and supporting Génération d'idées!

Read more
John Harden

Great Tool to Manage our Young Professional Membership Group

2019-04-18

Amazing support has kept our group with Join.it!

Pros

Great support Deep set of integrations/automations In depth customizations for each feature/function/automation

Cons

Software could use some more advanced reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Much appreciated, John!

It's a pleasure supporting you. :)

Read more
Casey Casperson

Awesome membership integration for Eventbrite

2017-06-29

Makes my life easier by recurring charges to customers adding discount codes and making it easy to do so.

Pros

It takes out the double work of adding discount codes to all of my events when a person subscribes to multiple events. Perfect for someone who hosts multiple events where a season subscriber is paying a recurring membership fee outside of eventbrite and needs access to multiple shows.

Cons

Like an integration to analyze how many times a customer is using the code?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott Bean

Using Join it to manage society members

2019-02-18

JoinIt allows us to use our data to accelerate our membership experience.

Pros

The integrations is what really makes this platform, allowing us to use our membership data in meaningful ways.

Cons

A few more integrations and an API would allow us to really get the most out of JoinIt.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks for the kind words! It's been such a pleasure working with you! :)

Looking forward to serving you for years to come!

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Kate Smith

Just started and already love it

2019-11-14

We've been tracking our members in spreadsheets, notebooks, homemade access databases for years.

Pros

Automation features and renewal reminders

Cons

Had to open a Stripe account instead oof using paypal

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks for the kind words, Kate! It's a pleasure working with you and the Brightside Up community! We look forward to supporting you!

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Mary Giraulo

Membership Made Easy

2018-09-26

It was so exciting to see the first renewal payment come in, from a reminder notice, and the person even upgraded their membership!

Pros

I’m volunteering for a tiny nonprofit, and love how easy Joinit is to learn and use, even with the very limited time I have for volunteering.

Cons

(You can import/export addresses, but not edit them on screen.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks for the kind words, Mary! It's a pleasure serving your organization!

Read more
Anonymous
(Computer Software company, 11-50 employees)

Great support and a killer product. JoinIt really helps our club and our members.

2018-01-16

Pros

It was very easy to get my plans added to the system, connect to Stripe then start taking sign ups.

Cons

It would be great if the domain integration was more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thank you for the kind words! And for being with us since the beginning! :)

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Janet Bernstein

Upgrade for Your Membership or Organization!

2020-02-12

Overall we are very pleased. This is the first membership software that works for our group.

Pros

I appreciate the new directory feature, but hoping it will expand even more.

Cons

We finally turned off that feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks for the kind words, Janet! It's such a pleasure being able to work with you and your Organization! :)

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Justin Henderson

Finally a dedicated solution just to manage membership

2019-07-19

Join It is a streamline membership management solution.

Pros

Many of the other CRM solutions we discovered provide 25 features, but are lacking on member management.

Cons

Sometimes the website is slow and data entry takes a bit too long.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks for the kind words, Justin! It's been an absolute pleasure working with you and the PowellsWood Garden!

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Danielle Dieterich

Wonderful Product, Exactly What We Have Been Looking For

2019-08-05

Join It meets our needs exactly and offers wonderful integrations for future growth and use.

Pros

This is the most user friendly membership management program I have ever seen.

Cons

Nothing thus far. Everything seems to be user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks for the kind words, Danielle!

It's a pleasure working with you and the Cuyahoga Valley Art Center!

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Camilla DeMuro

After evaluating many other solutions, we're happy with the simplicity and functionality of Join It!

2017-05-25

Helped me track my members and automate processes (like sending expiration notices and renewal reminders)

Pros

We appreciate Join It for it's ease-of-user and intuitive user interface. Also, because we're only a medium-sized non-profit we like how affordable their options are.

Cons

Currently, Join It doesn't provide a Content Management Solution as a part of their service, so we have to use WordPress instead.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thank you, Camilla! It's a pleasure working with you!

Read more
Philip Graitcer

Great program for Non-profit organization

2020-03-20

Pros

There has been much hand holding (from a distance), but I've got it doing what we've wanted to do for several years - have a members' data in a full functioning database that allows us to keep track of memberships, automates renewals, automates accounting, and streamlines our volunteering activities.

Cons

Some features, like a hard coded link to our web page, can not be removed from standard templates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Lawson

The Solution We Have Been Waiting For!

2019-03-20

We used another membership management company, they were not friendly or responsive, took a long time to reply, had no integrations, and a clunky user interface that looked like it was written in Cold Fusion in 2001.

Pros

It looks great, functions great, has all of the outside automated integrations we need, the pricing is very fair, and it is simply intuitive to use.

Cons

I don't have any least likes about it at this point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks, Mike! It's been a pleasure working with you! We're appreciative that you chose to work with us! :)

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Bruce Jackson

Right price for the features we actually use. Very easy and user-friendly interface.

2018-01-16

Our organization became more organized and felt more comfortable paying for the direct value that we were receiving.

Pros

We spent years using another membership management solution -- paying full price when we really only used two or three pieces of the product.

Cons

We've encountered one or two bugs as we became power users of their Eventbrite and MailChimp integrations. While the bugs were a source of frustrations temporarily, the team was responsive and helpful in finding a resolution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks for the kind words, Bruce! It's a pleasure working with you.

Read more
Jorge A Márquez-Sánchez

Good Potential Membership APP

2019-12-03

Very simple and good if you like minimalistic approach but high price for what you get.

Pros

User friendly and really great customer support.

Cons

To upload your members database you will need to submit manually to customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
William Spencer

Great Membership Management Software

2020-02-18

Provides an easy solution for managing Membership and handling all of our events using Eventbrite

Pros

Eventbrite Integration is very well done and allows us to set up multiple membership discounts for our Events.

Cons

The product seems to do everything we need very easily. Can not think of any shortcomings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks so much for the kind words, William! We look forward to working with you! :)

Read more
Diana Muska

Perfect Membership Management Software for Novices and Experts Alike

2019-11-18

There are enough options to customize things but not so many that it is overwhelming for people who do not have experience with membership management systems.

Pros

Visually clean page that is easy to use for members of all ages Ease of use and navigation Layout of tools Very responsive customer service department Reasonably priced Streamlined with other services such as Survey Monkey, Constant Contact, etc.

Cons

I have no cons at this point and would recommend this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thank you so much for your kind words! It's been a pleasure working with you so far, and we look forward to collaborating even more!

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Darrell Glover

Very pleased with the platform

2019-10-14

While exploring the platform, the customer service was fast and courteous.

Pros

It totally manages enrolment of new members and is easy to navigate the membership data.

Cons

Haven’t found a con yet. So far, everything works as advertised.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thank you for the very kind review, Darrell! Working with Organizations like Help Alberta Wildies is why Join It exists! :)

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John Palm

Great membership startup

2019-03-13

This saves processing time.

Pros

Free version & ease of use saves time with membership processing.

Cons

Address & phone fields missing from free version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks, John! It's a pleasure working with you! :)

Read more
Ewen North

Excellent software for collecting payments, organizing and tracking members

2018-02-12

Pros

Made it very easy for us to track and collect payments from our Annual Members.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Join It


It's been a pleasure supporting you, Ewen! Congrats on the continued success of Revolution Running!

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Maha Rasheed

An online Membership database replaces an internal standalone one

2019-10-14

I have no comments.

Pros

It is comfortable to use instead of my internal old database at office.

Cons

There is no an interface to allow us to design and edit the pages. we hope to develop it with your help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Fantastic. Saves me employing a member of staff for membership management!

2018-05-01

Time savings and cost savings.

Pros

Makes it easy to keep track of members and makes mailings simple.

Cons

I'm not sure yet about how to send invitations to prospective members. The instructions on how to do so are not obvious.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks so much! :)

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John Stephens

The more you use, the better the fit

2020-02-25

But even without dedicated membership staff, Join It simply made membership signup and payment problems go away.

Pros

We use every feature Join It provides.

Cons

I guess we wanted to eat our cake and lose weight too. We had to adapt a few of our membership options to the way Join It wanted to handle them. Once we did, everything was fine. In fact I forgot what the origional way we wanted to do things it was. I would have prefered to bring more of Join It's member facing screens into our WordPress WEB site. We use their Portal and no members seem to care.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks so much for the very kind words, John! Our favorite compliment to hear is that we keep it "Easy to Use!". We're looking forward to working with you!

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Maygene Daniels

Excellent membership management choice

2020-02-28

Particularly noteworthy is Join It's superb customer support, including on-line articles, and especially prompt individual support.

Pros

Join It is easy and intuitive to use, with essential features to manage membership for a smallish community organization.

Cons

In our experience, no essential function is missing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Join It


Thanks for the kind words, Maygene! We love to hear that our customers appreciate our support because we love working with you as well! :)

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