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Membership management for growing organizations
75 reviews
Recommended
LORRAINE C.
Hospital & Health Care, 51-200 employees
Used daily for 6-12 months
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user friendly for internal use; customer service was responsive to issues
less user friendly for members. adid have some initial glitches not anticipated but it all got ironed out quickly
Efren C.
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
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It's just excellent!
It is simply an excellent administrative assistant that contains all the necessary components to help keep an organization afloat.
We still do not have the certainty of knowing if the connection between this system and our bank account is effective and without having details. We have yet to see how effective this system is to manage the accounting of our activities and the memberships of our participants.
Gil P.
Verified reviewer
Management Consulting, 1-10 employees
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Great experience with the trial program and very responsive support!
Easy to set up and good,prompt help from support
Could not customoze profile field to include a unique hyperlink. That's very important to us.
Thank you for the kind words, Gil!
Mahmoud A.
Verified reviewer
Automotive, 11-50 employees
Used daily for less than 6 months
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We offer monthly memberships at our car wash but before we didn't have full control because the company in charge was handling everything. Now we can control and monitor all members easily using this software.
Ease of use, great value of money, several features and integrity with other companies
The idea of the software is made to be general and not specific to one industry, so at one point you might be limited but my issues were solved in other creative ways
Thanks for the very kind words, Mahmoud!
Kate S.
Nonprofit Organization Management, 11-50 employees
Used daily for less than 6 months
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We've been tracking our members in spreadsheets, notebooks, homemade access databases for years. Such a pain! We recently revamped our website and started using Eventbrite, which integrates with Join It. SUCH a difference in member management. The automation and renewal features are amazing! Certainly making my life easier.
Automation features and renewal reminders
Had to open a Stripe account instead oof using paypal
Thanks for the kind words, Kate! It's a pleasure working with you and the Brightside Up community! We look forward to supporting you!
Niki P.
Alternative Medicine, 1-10 employees
Used daily for less than 6 months
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I really appreciate the accessibility of [SENSITIVE CONTENT HIDDEN] when I have questions. I'm new to this role and to working with systems like JoinIt and it's really been fun to figure it out, and to know that there's friendly help available when I need it!
I joined the organization after JoinIt was chosen so I don't have a lot of perspective on this but I'm enjoying the process of figuring it out.
Jos J.
Glass, Ceramics & Concrete, self-employed
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So far this product has proved to be very efficient, the team behind the software, very accommodating and friendly, and fast to help when needed.
There is nothing I don't like about this software.
Glad we could help, Jos! :)
John H.
Verified reviewer
Telecommunications, 51-200 employees
Used weekly for 1-2 years
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Amazing support has kept our group with Join.it!
Great support Deep set of integrations/automations In depth customizations for each feature/function/automation
Software could use some more advanced reporting.
Much appreciated, John! It's a pleasure supporting you. :)
Camilla D.
Marketing and Advertising, 1-10 employees
Used weekly for 6-12 months
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Helped me track my members and automate processes (like sending expiration notices and renewal reminders)
We appreciate Join It for it's ease-of-user and intuitive user interface. Also, because we're only a medium-sized non-profit we like how affordable their options are.
Currently, Join It doesn't provide a Content Management Solution as a part of their service, so we have to use WordPress instead.
Thank you, Camilla! It's a pleasure working with you!
Carl B.
Apparel & Fashion, 1-10 employees
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Easy to set up a membership site!
Cost, ease of use, functionality, accessibility.
Sorry, it has been great, thanks to their help.
It's been a pleasure working with you, Carl! Welcome aboard! :)
Maygene D.
Nonprofit Organization Management, 1-10 employees
Used daily for less than 6 months
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Particularly noteworthy is Join It's superb customer support, including on-line articles, and especially prompt individual support.
Join It is easy and intuitive to use, with essential features to manage membership for a smallish community organization.
In our experience, no essential function is missing.
Thanks for the kind words, Maygene! We love to hear that our customers appreciate our support because we love working with you as well! :)
Ann D.
Nonprofit Organization Management, self-employed
Used monthly for 6-12 months
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Different categories of membership allows free membership for those who can afford to be a supporter, as well as categories of supporters.
The email formatting is a bit clunky and not easy to use.
Jean-Philippe B.
Civic & Social Organization, 1-10 employees
Used weekly for less than 6 months
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We once used Spreadsheets that needed to be continuously updated and checked to look for renewal dates. This was laborious and we often forgot to remind our members to renew their membership. In the end, we lost many members. With Join It, all this is now automated and everything from membership management to payment is done in the same tool.
- Programmable automatic renewal reminder emails; - Integrations with MailChimp and EventBrite; - Nice admin dashboard that quickly shows last actions (new member, reminder sent, payment received);
Potential improvements could be in making more advanced features/actions a bit more visible while still keeping the general product simple and intuitive.
Thanks, Jean-Philippe! It's been a pleasure working with you and supporting Génération d'idées!
ben w.
Higher Education, 11-50 employees
Used monthly for 1-2 years
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My overall experience with this software is very positive. I feel like when I have some task to accomplish, it takes me a reasonable amount of time. I don't think I've ever got completely stuck on a problem. And the support is high-quality.
Coming in with no knowledge of the software, I feel like I learned my way around very quickly. It seems to do everything my smallish organization needs it to do. The customer support is very friendly and fast.
Like any software, there are some labyrinthine paths to getting certain tasks done.
Ewen N.
Used weekly for 6-12 months
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Made it very easy for us to track and collect payments from our Annual Members. We were using PayPal to collect monthly payments but the ability to track members was lacking there so we switched to Join it.
No cons were added to this review
It's been a pleasure supporting you, Ewen! Congrats on the continued success of Revolution Running!
Maria A.
Investment Management, 1,001-5,000 employees
Used daily for less than 6 months
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I find it perfect for our needs and we like it a lot.
Join It is easy to use, and the support staff is great. The interfaces are simple and it does the job that we need.
Wish some elements offered more flexibility with some interface features (like posts).
Joan S.
Nonprofit Organization Management, 11-50 employees
Used weekly for 6-12 months
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As we have not fully integrated yet can only comment on the tremendous level of support from that team.
We are about to bulk import from our current excel. This will be much more user friendly.
Not applicable as not fully using yet. Bulk import expected soon.
Gail H.
Education Management, 51-200 employees
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Club membership of a voluntary organisation is always a problem. I'm looking for some way to consolidate all the bits and pieces various members are storing. With this programme I think I will be able to do it. The Support service is excellent and [SENSITIVE CONTENT HIDDEN] has been very patient with my queries!! I will write a further review when I've had a bit more time with it!
It seems to have the features I am going to need, but as I am still trialling it I can't really give a full evaluation.
Haven't yet had a chance to try all the features.
Anonymous Reviewer
Verified reviewer
Used daily for less than 6 months
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Time savings and cost savings.
This software is so easy to set up and use. Makes it easy to keep track of members and makes mailings simple.
I'm not sure yet about how to send invitations to prospective members. The instructions on how to do so are not obvious.
Thanks so much! :)
John P.
Nonprofit Organization Management, 11-50 employees
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JoinIt makes member self sign up and self pay convenient. This saves processing time.
Free version & ease of use saves time with membership processing.
Address & phone fields missing from free version.
Thanks, John! It's a pleasure working with you! :)
Bill O.
Recreational Facilities and Services, 11-50 employees
Used weekly for less than 6 months
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Great, prompt, and patient help with database conversion
We are a medium not for profit recreational shooting club that needed to come into the 21st century for communicating with members. JoinIt fills the need of managing our database in tandem with our new web site.
Too early to tell, but it looks like it will do much more than what we were using with WordPress
Thanks for the kind words, Bill! It's been a pleasure working with you!
Latashia D.
Nonprofit Organization Management, 11-50 employees
Used weekly for less than 6 months
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It's been wonderful. The customer service is exemplary. Although it's been online only, every representative have been so helpful
Easy to use and navigate. Very user friendly!
Would love to speak to a live person when experiencing severe tech challenges or issues.
Bernd Z.
Health, Wellness and Fitness, self-employed
Used monthly for less than 6 months
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[SENSITIVE CONTENT HIDDEN] went above and beyond to help me understand, implement and maintain membership software for my various websites. Compassionate and generous pricing and trial experiences to get up and running sustainably especially during challenging economic/business times.
Very simple to understand Clean layout Easy payment gateway connection Stellar customer support
Footer branding No zoom or phone call communication
Thank you so much for the kind words, Bernd! It's been a pleasure to work with you and support ZFIT -- especially during these abnormal times. We'll pass the kind words to our Customer Success team (they love to hear it!) -- and we look forward to continuing to work together. :)
Dale S.
Higher Education, 1-10 employees
Used weekly for less than 6 months
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Still in testing phase.
[SENSITIVE CONTENT HIDDEN] has done an excellent job in customer service. I appreciate all she has done.
Still in testing phase. Nothing to report yet.
Kevin V.
Used weekly for less than 6 months
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User-friendly. Not complicated to use. Great customer service! The Join It team is very responsive when replying to questions.
No cons were added to this review
Thanks for the kind words on our service, Kevin! It's a pleasure supporting you and your organization! :)