Join It Reviews - Page 3

Initial ease of use and clarity of finctions.

Unannounced changes effecting payments

Hi Paul! Thanks so much for providing us with this feedback. We sincerely do care when we miss the mark and fall short of our customer's expectations, and it really sounds like we messed up here. I take full responsibility and apologize for that. I'm going to reach out to you directly to see if there's anything that we can do to make this right. Sincerely, Mitch

I absolutely loved the technical support we received during the trial period. Superior technical support since we started using the product. We very rarely have to wait for an answer to any type of question from the Join It team and the answers are always right on target. In addition, they partner with and integrate with the best software providers in their respective business areas (email marketing, events, payment processing, financials).

Does not automatically remove expired members from a Constant Contact mailing list.

Setting up membership types, the integrations with leading tools, and the ability to accept online processing payments via credit card were all big draws for this software. The software is also incredibly easy to use.

There are some Quality of Live improvements that could be made to the user experience such as the ability to get an invoice directly from an user's membership record (instead of clicking through to the payment processor's website), the ability to store a document in a membership record (some memberships can require verification of eligibility), and having more freedom/flexibility in payment processors (Stripe is okay, but some more competition is never a bad thing). But none of these are deal-breakers.

The ease of use, integration with leading software, and impressive customer support.

It's still pretty new, and some cool features are still in Beta stage (member directory, uploading contacts)

My favorite feature of Join It is that it focuses on managing memberships. Many of the other CRM solutions we discovered provide 25 features, but are lacking on member management.

Sometimes the website is slow and data entry takes a bit too long.

Thanks for the kind words, Justin! It's been an absolute pleasure working with you and the PowellsWood Garden!

This software is very easy to use. It's not as feature packed as some software, but, it's very useful and features are being added as time goes on.

Lack of reports. This is a problem with a lot of online software

It totally manages enrolment of new members and is easy to navigate the membership data.

Haven’t found a con yet. So far, everything works as advertised.

Thank you for the very kind review, Darrell! Working with Organizations like Help Alberta Wildies is why Join It exists! :)

Very simple and quick to use. We can train our front of house personnel to use it with ease. As a tiny heritage garden charity we did a lot of research initially and the low set up price was really crucial. We were very nervous about signing up to a US based company- a big jeopardy for us . But they were really approachable and very efficient. It never felt ,like we were too small to count, there was a lot of patience that so many of us were volunteers. The dashboard is really easy to use and to navigate. lots of in depth info about each member easily accessible. And it loads quickly too ! It took a bit of work to understand the jargon to set it up - but tha was mainly because we'd never had another membershipo system before. Its logical and visually appealing to work with

A few irritations about joint memberships versus affiliated memberships and a bit more flexibility around length of membership etc would be good. For our size, needs and staff capacity I dont think there are many downsides

It was very easy to set up, and easy to amend features as we ourselves develop. It is very easy to use, gather relevant data and communicate with my customers. The customer support is superb. The quick help guides often have answers to my questions, and if not, then I can use the online chat support, and [SENSITIVE CONTENT HIDDEN] are excellent at getting back to me quickly and are always helpful.

There is some limitation in separating out different user types, as at present there are some features that apply to all user types. I would also like more options to tailor the landing page, as at present it is very limited in what I can do with it. When I initially set it up, I had difficulty setting up our account with the financial company's software, that is used by Join It (however, Join It supported me with this, and I imagine this would be the case with all financial software companies).

Thanks for the kind words -- and all the wonderful feedback so far! We look forward to shipping some of the requested features for you! :)

The only actually free membership management software I found for tiny nonprofits (under 100 members). If we grew out of our tiny size, I would likely get a paid version of Join It. It was smart and generous of Join It to offer a truly free option. Sure you don't get all the fancy features, but even the stripped-down feature set is truly functional. It was pretty easy to get up and running and integrate the service with our (Wix) website.

There are a few tweaks that could be done to the back end to make it more intuitive where users go to access various settings and things. For instance, the membership type description is not shown on the summary of the membership type. One has to know to click EDIT DETAILS to make updates. There was no ability to include graphics with the membership types to spiff up a membership page on a website, though I think I have discovered a workaround by designing my own page and linking graphics/buttons to the URLs individual membership types (glad Join It includes those!).

Join It is very simple to set up and use. Much is easier than other membership software I tested. We were in action in two days.

The membership categories are easy to use, but graphically they are quite different. More expensive membership apps can provide a single widget that allows new members to select different levels, price and billing options. Join IT provides a menu where you select the level you want, select and start entering the information. We have 22 different levels, the list gets long and would work better with a widget that offers all the options.

The aphorism Keep it Simple, Stupid, makes Join It genius. The best part of this software is helping members know where they stand in the organization. It can be very confusing to know what the status of your membership it. Join It makes it super easy and apparent.

There is nothing that I do not like about his software.

Easily handles our membership management needs with a minimum of fuss. Handles payments through Stripe transparently. Also handles off-line payments without much bother. Imports member lists through Excel and from MailChimp. Excellent value for the money. Tremendous customer support (can't say this enough!)

Wish we could more tightly integrate JoinIt forms into our WordPress site without tripling the cost of our subscription. Would like a few bulk update/delete options for our membership lists.

Join-It is easy and intuitive with so many features to help our non-profit thrive. It's very affordable, especially given the time that it saves me as a volunteer membership coordinator. It allows me to do more of the things I love with our organization instead of worrying about billing members! The Customer Service is always there to help me figure things out.

Every once in a while, I run across something I want to do but can't (like put images in e-mails). I suspect that this is because I haven't figured out how to do it yet (and customer service is AMAZING so they are always there to help.

I like the simple, minimalist approach. User friendly and really great customer support. Has all the basic features a small organization needs

Price is somewhat high compared to other full blown apps doing much more than joinit. To upload your members database you will need to submit manually to customer support. All other competing apps I have tried will do this automatically with your mapping input. Does not have webpage features, just very minimal and basic. Financial reports are lacking.

My team loves this system so much! I appreciate the new directory feature, but hoping it will expand even more. Love the finances and direct integration with EventBrite and Stripe! So seamless and makes life so easy to run reports and help members.

The only challenge we had was with the system creating both an active and prospective member profile. So when members would login using the wrong email, it would create a duplicate account but not linked to their financial stuff. We finally turned off that feature.

Thanks for the kind words, Janet! It's such a pleasure being able to work with you and your Organization! :)

It looks great, functions great, has all of the outside automated integrations we need, the pricing is very fair, and it is simply intuitive to use.

I don't have any least likes about it at this point.

Thanks, Mike! It's been a pleasure working with you! We're appreciative that you chose to work with us! :)

They have listened to my feedback and actually implemented multiples of my suggestions! It's super-cool to see them shape the software based on our needs, and to hear back from a real person usually within 1-2 days. Otherwise the automations are great, and I love the custom admin fields.

Really needs to have a Zapier integration so that I can do more reporting and moving of data automatically. Also I'd love to see a referral system built for memberships...that's something NO ONE in the business has and it would be a huge selling point!

Thanks, April! It's been wonderful working with you! :)

Incredibly easy to use and set-up, with a friendly and fast support team too for bouncing questions off of. The membership database is super customizable, which is perfect for our needs as a museum. We can export data using tons of filter options, like specific membership types or date ranges of join/expiration. Also amazing integration with Eventbrite! This offers us a way to provide discounted and free tickets to members, offer different perks amount different membership levels, and track all of their discount usage in one place, while creating a seamless and simple experience for the member when checking out on Eventbrite.

No gift membership option, which we would LOVE to see added in the future. Also would like to see the digital membership cards be expanded to be able to include multiple logos, such as logos of other institutions we have partnerships or reciprocity with, as well as a space for text on the back of the card to provide hours, contact information and our current exhibitions like Cuseum offers.

Thank you so much for the kind words, Aaron!

We spent years using another membership management solution -- paying full price when we really only used two or three pieces of the product. We came across Join It through the ticketing and event management platform that we used. The fact that Join It integrated with the web apps that we already were using was a huge plus, e.g. MailChimp and Eventbrite, but the price point is what sold us. Relative to the other options out there, Join It seemed to provide the best value. We've loved it so far!

We've encountered one or two bugs as we became power users of their Eventbrite and MailChimp integrations. While the bugs were a source of frustrations temporarily, the team was responsive and helpful in finding a resolution.

Thanks for the kind words, Bruce! It's a pleasure working with you.

After a horrid launch with a competitive product, I switched to JoinIt and was up and running in 1 day. No hassles, no excuses, just progress and support. Sent my data, they notified me of errors, we fixed them and BAM! it was done. Taking on new members within the hour.

I'll let you know. Would rather have not paid out 12 months up front.

Thanks for the kind words, Jim! We're thrilled that we were able to get you up and running so quickly! :)

The membership renewal feature (automatic emails) is very effective and saves time. The merge memberships feature is very useful!

Inputting offline payments (e.g., from checks or cash) took a bit of time (and trial and error) to understand. But after we entered several and corrected some of our mistakes, we understood how all of the fields worked, and it made sense.

Thank you for the kind words, Sharon! It's been an absolute pleasure working with you and the Friends of the Georgetown Animal Shelter! We love supporting incredible causes, so it's absolutely our pleasure. :)

The integration with other apps such as Stripe payments and MailChimp make this software very usful. The level of support is excellent and mostly the response time is rapid compared to other packages.

Ther are still a few usability issues that could be improved, particularly in the use of email templates

Thanks for the review, Jeff!