Jumbula Reviews

Jumbula's enterprise features allows us to process registrations for all different sorts of programs while allowing each business unit the control they wanted. It's very easy to use for both administrators and the customers. Each subdomains can link to different bank accounts through a number of different payment gateways but despite being separate sites, jumbula customer logins and accounts persist across them all.

Notification emails can only come from one address per subdomain, requiring more subdomain sites to route relevant transaction communications.

This software was intuitive and user-friendly. As a first time user with limited computer proficiency, I was able to navigate the system and set up my registration. The parents loved the simplicity and ease of use. It was easy to add promo codes, pull reports, and monitor capacities. The drop and drag for the home site was awesome!

There are a few words here and there that I would not have known what they are without my original demo.

I love that this software is affordable and has the opportunity to be great. In the beginning, the customer service representative was very helpful in helping me setup the system. The software has some great functionality like the check-in/check-out tool and personal website page. The registration form once setup is easy to follow and use.

The functionality for managing volunteers is missing. I couldn't schedule or manage volunteers on this platform nor staff really. The interface with WIX doesn't work well, and activating payment via customer service. The Jumbula website page they provide is great but the registration information for families to register would not save by grade appearing out of sorts once published on the website. There was no fix for this.

Easy to use, efficient, simplifies processes.

The idea of switching to a system like Jumbula can seem overwhelming, but it is quite easy and customer service was very helpful. On the consumer side, I wish more local businesses used Jumbula - especially because I much prefer to be able to do all registrations and forms online at my own convenience and not have to do it in person and/or every single time one of my children takes a new class from the same person or organization.

This is our 4th registration software in 10 years for our Acting/Performing Arts school and so far it is one of the best. It is easy to use and set up and has a lot of features for the money without offering a whole bunch of things we don't need (ex. grading, transcripts etc). While it is marketed as a product for children's activities our students are mostly adults and it was easy to adapt for that purpose. The dashboard is comprehensive and provides a great overview, classes are easy to set up and I love that there is a video option.

On the admin side, there are a lot of different menu/steps to go through to get information. Payment options need to be activated through customer service and there is little flexibility in the options. We wanted to set up payment categories for internal use only and this was not possible.

Jumbula has nearly every feature necessary for registration administration. It allows easy tracking of registration transactions and participants. It provides easy reporting. It also provides many custom features to meet the needs of the administration staff. The functionality of the software is near seamless. I will also add that the customer support team has been incredible. They have been very patient with me while learning to use the software and always find a solution to any issue that arises.

We have only run into a few limitations of the software that do not fit our needs. We would like to be able to link this software to our organization's database to transfer report information. There are a few reports that we were unable to customize to fit our needs, however being able to copy and paste info into our database is helpful. There are some aspects that could be improved, but overall this has been a great fit for us!

Fantastic customer service, genuinely helpful product!. Jumbula wants us to succeed as much as they want to deliver an outstanding product. They’ve succeeded on all fronts.

These wonderful tools offer lots of instruction and help along the initial set up process. Some of the language was seemingly advanced for a novice entrepreneur. So deciphering that Took a bit longer than I would’ve liked. However once I looked up some of the terms and got some clarity I was able to fly through the set up / user on boarding process. I will add that I stubbornly ignored the complementary setup assistance. A very kind customer service agent or technician l reached out to me to help me set up. But I just thought I could figure it out on my own LOL. So all of that service and help was free. I just kinda wanted to click around and figure things out on my own so that’s probably why I took me longer to set up.

Hello Kay, thank you for this wonderful review and your kind words. We wish you a successful season! -- Jumbula Client Success Team

Great features for families, convenient to use if you are a customer for the same company for an extended period of time

integration with outside site is not without bugs.

Features Ease of use Cost Customer service

Registration process could be streamlined, particularly when the customer is registering for multiple classes Some customers encounter problems with log-in or with registration that we are unable to resolve

It was very easy to integrate Jumbula into our website so customers could register for events.

I wish I could see a breakdown of participants per year.

Flexibility to customize to meet our specific needs.

Not immediately user-intuitive, but the capabilities it provides require a small learning curve on the part of the user.

Jumbula is easy to use on both the front and back ends. Their customer support is personalized and quick to answer questions and make adjustments. Our families have responded very well to the system - it is extremely intuitive and easy to use. We have received very few calls with questions about how to enroll. It meets our program management and accounting needs and they have been very generous in creating several customized reports and functions for us! Also, you can't beat the price.

Donations are treated the same as any other product and therefore there is no automated tax deductible letter. This said, they are EXTREMELY responsive to customer needs so I wouldn't be surprised if this is included in a release down the road.

I really like the ease of use of the product and the company's willingness to update its product to serve our needs. Most of my requests to have something changed with the program was done in less than a month.

Minor glitches, but it has never hindered what we are doing.

The software is generally easy for me to use. Once I learned how it works, it does not take me long to complete my tasks.

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The team at Jumbula have thought of everything! Every time I think something can't be done, I discover that Jumbula has already anticipated it and incorporated it into the program. It's obvious they've done their research and learned from actual people who rely on the program. This is the first program I've used for registration purposes that is simple, intuitive and user-friendly. So happy I stumbled upon it when searching for a new platform to use for this exact purpose. Can't recommend highly enough.

I needed a bit of hand holding to get started and I still wish there was an option to sell licensed merchandise on the site.

Automated payments Tracking of payments Family information database

Ease of setup Changes can be difficult Would like more customization options

Very easy to set schedules, great follow up emails with attached documents

campaign usage could be altered, can not group my campaigns when they are outdated, can't re-send

Jumbula is very easy to use, as I don't consider myself a tech person. The customer service is fantastic if I ever need anything.

The functionality can be a bit tricky at times with certain things I'm trying to change within a program, but as stated before, if I have an issue I just email support and am promptly emailed back with a correction.

It included an app for attendance and eliminated paper work.

The questions I added I could not get data from. And it was hard to take the kids that had registered and just enroll them in for a full summer without enrolling them offline.

The product is pretty user friendly and intuitive for setting up.

Where I see improvement is customer service timeliness. Everyone is super friendly and helpful when we do finally hear back, it just takes awhile. Sometimes it's a few days to hear back or schedule a tech call.

Ease of use. Simple to use on the back end.

Still learning the system, but nothing yet.

clarity, the report features, the ability to get all data in one place and etc

so far everything is great!

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Nothing in the marketplace seems to compare to Jumbula in terms of functionality for the cost. We're still in the early stages of deployment, but have been pleased by the features offered and the relative ease of use.

There are so many features, sometimes it's a challenge to remember where you found something -- once I got my registration forms set-up it took me a while to find them again to edit them! It would also be helpful to have a dedicated contact person and phone support during the initial set-up and launch phases... there can be so many questions that sometimes it's a challenge to wait on an email response before being able to move forward.