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Jumbula

Online Registration Management Software for Classes & Camps

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(4)

Jumbula Reviews

Overall rating

4.6

/5

91

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.91/10

Reviews by rating

Pros and cons

Whenever there were technical issues, or I had any question at all, the customer support was amazing. They are kind, knowledgeable, extremely helpful and always respond in a timely manner.
Overall, I would highly recommend this product as simple to set up, easy to use and well priced. By far the most outstanding aspect is their customer service.
The dashboard is comprehensive and provides a great overview, classes are easy to set up and I love that there is a video option.
In the past, trying to manage registration for our classes and camps was a headache. As our programs grew, we worried roster management would take too much time.
When we went live, something on Jumbala's end was not set up properly with Stripe. Customers tried to register and got an error message.
No user manual or FAQs; only a handful of tutorial videos available. Counterintuitive navigation.
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91 reviews

Recommended

LH
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Lucy H.

Education Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good flexibility

Reviewed a year ago
Pros

Good flexibility, can be adapted to fit our purposes; support team is incredibly helpful and has created processes for me when needed

Cons

Can be confusing to families, not always clear how to proceed through registration process; some normal processes require work-arounds (applying a family credit); attendance and rosters do not have great function within the system, which means we have to use spreadsheets

Vendor response

Hello Lucy! We really appreciate your review. We greatly value our client's feedback and we are constantly looking at ways to improve the user experience. Our team will reach out regarding the rosters and attendance as this should be an easy-to-use tool. We will be happy to give you some additional training on this feature. Regards, Jumbula Client Success Team

JZ
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Jennifer Z.

Education Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Still learning but impressed so far!

Reviewed 2 years ago

Customer service is responsive and provides reasonable resolutions. The program itself is user friendly on the backside and we hope to hear from our families that is on their side, as well.

Pros

The pandemic presented an opportunity to sample different software for our unique programs and the ease and simplicity of the product is impressive. I believe we will be quite pleased with this product.

Cons

No current dissatisfaction areas. We are still in the opening process. Our real test will come when our Summer registrations begin.

Vendor response

Thanks for your review, Jennifer. We are delighted to know are having a good experience with Jumbula and certainly hope your families enjoy using our platform for their registration needs. Warm regards, Jumbula Success Team

LS
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Lyndsay S.

Education Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Registration Made Easy but it stops there!

Reviewed 2 years ago

I gave Jumbula a fantastic review after our families used it for registration but then quickly realized the school usage side is clunky, not user friendly, and essentially useless to us. I was so hopeful that Jumbula was the answer to our registration needs, but it isn't.

Pros

Families using it to register was great. I have very few questions when families are registering for classes. Set-up is moderately easy.

Cons

Once the families have registered, using the information in the software to take attendance, make class lists, communicate with families, etc is a NIGHTMARE. The answer to most of my questions is "our app doesn't support that". There are SO MANY LIMITATIONS it makes the software unusable in our school. It's frustrating.

Vendor response

Thanks for your feedback, Lyndsay. We appreciate the review and as always we take our client's recommendations very seriously. I trust that some of the limitations you had were based on the initial onboarding and not necessarily on feature product limitations. A good amount of our clients use our software for attendance and communications purposes and have not encountered such issues. We would be happy to work with you to review these further and provide further training if needed. Best Regards - Jumbula Succes Team

AB
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Amanda B.

Education Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Keeps Getting Better!

Reviewed 2 years ago
Pros

I love that Jumbula continues to grow and improve, adding new features and making the system better and easier to use. As an administrator, I like that I can copy over from a previous season to set up a new one. I appreciate the exceptional customer service as well!

Cons

I haven't seen a bulk editing option but would love to have that if it's not there already. People with staff roles don't like that they can't register for class themselves with the same email address. Participants don't always find the system as user friendly as we'd hope.

JC
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Justin C.

Nonprofit Organization Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Lots of promise

Reviewed 7 years ago

Jumbula has a lot of promise as a registration software. It conveniently consolidates your registration, payment, and scheduling needs into one package. Using Jumbula is mostly intuitive - it should be noted that there isn't a full-on user manual, just a handful of tutorial videos, but it's usually quite simple to figure out what's going on by yourself or with help from someone experienced with the...

Pros

-A convenient one-stop shop for all of your registration needs -Paypal and Stripe integration -Easy to use -Excellent customer service -Lots of impact for its price point

Cons

-No user manual or FAQs; only a handful of tutorial videos available -Counterintuitive navigation -Search function works inconsistently -Some pieces feel like they're still in a beta phase

LS
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Lyndsay S.

Education Management, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Registration Made Easy!

Reviewed 3 years ago

I am using Jumbula for my preschool registration. We are a private preschool that registers approximately 200 familes in 12 different classes. I was able to easily set up all of my class offerings in a user-friendly manner. I did not have one issue with my registration launch. Not one family had to ask me how to use the software. I am SO impressed. I cannot recommend this software enough!

Pros

This software was intuitive and user-friendly. As a first time user with limited computer proficiency, I was able to navigate the system and set up my registration. The parents loved the simplicity and ease of use. It was easy to add promo codes, pull reports, and monitor capacities. The drop and drag for the home site was awesome!

Cons

There are a few words here and there that I would not have known what they are without my original demo.

JL
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Judith L.

Writing and Editing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jumbula is terrific

Reviewed 2 years ago

Jumbula is terrific-- a comprehensive, easy to use registration system with an attractive user interface and logical back-end that is affordable for our small business. Their customer support is absolutely top-notch. Along with a great product, they are quick to respond to issues when they come up, and very responsive to feature requests. We've worked with other, big-name registration systems that do far less (and far less willingly) for much more money.

Pros

easy to set up and maintain, logical back-end, affordable, great customer and product support

Cons

Occasionally slow to load home-page interface for backend editing

RB
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Rachel B.

Education Management, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Meets our needs perfectly

Reviewed 3 years ago

Overall, I would highly recommend this product as simple to set up, easy to use and well priced. By far the most outstanding aspect is their customer service. Every inquiry has been answered promptly by a real person, sometimes within minutes, and gave solutions specific to our situation, not a cut and paste response. Also during set up we were able to have a live walk-through and address questions that are unique to our situation. At this (or any) price point, the level of service is wonderful. A great experience so far.

Pros

This is our 4th registration software in 10 years for our Acting/Performing Arts school and so far it is one of the best. It is easy to use and set up and has a lot of features for the money without offering a whole bunch of things we don't need (ex. grading, transcripts etc). While it is marketed as a product for children's activities our students are mostly adults and it was easy to adapt for that purpose. The dashboard is comprehensive and provides a great overview, classes are easy to set up and I love that there is a video option.

Cons

On the admin side, there are a lot of different menu/steps to go through to get information. Payment options need to be activated through customer service and there is little flexibility in the options. We wanted to set up payment categories for internal use only and this was not possible.

HS
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Heather S.

Education Management, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An after school and camp provider's dream come true in the making.

Reviewed a year ago

As a rapidly growing company, Jumbula was an answer to our administrative prayers, but the ease of use wasn't everything we had hoped for. Still, I believe that with time we will learn all of the functions and sufficient workarounds. Meanwhile Jumbula is constantly updating features in an attempt to improve, so I am optimistic that we will love it one day.

Pros

I love having all of our processes in one place. Registration and waivers, family information, invoicing and attendance. I no longer have to switch between multiple platforms and spreadsheets. As we expanded greatly over the past year, our administrative tracking needs have too.

Cons

Most of what I dislike about this software is involving the user interface and user experience. I feel that Jumbula could easily go from good to GREAT if this area alone was improved. The other part is the staff being trained to explain what functionality the software does have, and being intimately familiar with it. I realize that our company has unique needs, but I'm constantly running into issues with functionality that slow me down or cause me to have to create workarounds, increasing my administrative workload. I'm optimistic that with time and better staff training this will improve.

JF
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Jordan F.

Nonprofit Organization Management, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We are very happy with the Jumbula software; it has made camp registration much easier!

Reviewed 6 years ago

Jumbula has made our lives much easier during the summer camp registration process. On the back end, there is very little effort once your account is set up. It has provided nearly every feature we wanted in our registration software. It has made the post registration process much easier as well. Running reports has been very helpful as well. We are very happy with our choice to go with Jumbula.

Pros

Jumbula has nearly every feature necessary for registration administration. It allows easy tracking of registration transactions and participants. It provides easy reporting. It also provides many custom features to meet the needs of the administration staff. The functionality of the software is near seamless. I will also add that the customer support team has been incredible. They have been very patient with me while learning to use the software and always find a solution to any issue that arises.

Cons

We have only run into a few limitations of the software that do not fit our needs. We would like to be able to link this software to our organization's database to transfer report information. There are a few reports that we were unable to customize to fit our needs, however being able to copy and paste info into our database is helpful. There are some aspects that could be improved, but overall this has been a great fit for us!

SO
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Sunje O.

Health, Wellness and Fitness, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great registration software

Reviewed 4 years ago

Well functioning registration software for a reasonable price.

Pros

Jumbula has reduced the amount of time we spend on our after-school yoga program registration dramatically. It offers many useful features from roster creation to email campaigns, an app for instructors to access rosters and sign students in and out, financial reports, a program calendar, and much more. The registration process is easy for parents. Most of our families sign up repeatedly — once they create an account, they don't have to enter all their information again, saving them time as well. Jumbula's customer support is outstanding, responding quickly to any questions or concerns. We also appreciate that the developers are very receptive to customer feedback and continue to improve the software, adding new features on a regular basis.

Cons

Even though the software is designed well and relatively easy to figure out on your own, a few more tutorials would be helpful. We would also like to see a store feature, and we were told that it is in the works. There is a way to add products in the current version, but it is very limited and does not include any drop-down menus, or features like sales tax, shipping, etc.

KA
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Kay A.

Arts and Crafts, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding!

Reviewed a year ago

The people running this company are amazing!

Pros

Fantastic customer service, genuinely helpful product!. Jumbula wants us to succeed as much as they want to deliver an outstanding product. They’ve succeeded on all fronts.

Cons

These wonderful tools offer lots of instruction and help along the initial set up process. Some of the language was seemingly advanced for a novice entrepreneur. So deciphering that Took a bit longer than I would’ve liked. However once I looked up some of the terms and got some clarity I was able to fly through the set up / user on boarding process. I will add that I stubbornly ignored the complementary setup assistance. A very kind customer service agent or technician l reached out to me to help me set up. But I just thought I could figure it out on my own LOL. So all of that service and help was free. I just kinda wanted to click around and figure things out on my own so that’s probably why I took me longer to set up.

Vendor response

Hello Kay, thank you for this wonderful review and your kind words. We wish you a successful season! -- Jumbula Client Success Team

MB
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Marcia B.

Education Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding Platform & Partner

Reviewed 7 years ago

Jumbula has provided an outstanding, customized solution for our registration and information management needs. They have been an invaluable, responsive partner throughout the design, development and deployment of our system. Their multi-layer software enables organizations of all sizes and with diverse needs to find exactly the right fit for their business. The Jumbula staff are undeniably responsive to and genuinely interested in our feedback and requests. We highly recommend them.

Pros

Flexibility to customize to meet our specific needs.

Cons

Not immediately user-intuitive, but the capabilities it provides require a small learning curve on the part of the user.

LS
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Liz S.

Nonprofit Organization Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best classroom registration software!

Reviewed 7 years ago

We transitioned to Jumbula this past June after two unsuccessful attempts at customizing our own software. We were looking for an out-of-the-box solution for our families to register for classes and Jumbula was it!

Pros

Jumbula is easy to use on both the front and back ends. Their customer support is personalized and quick to answer questions and make adjustments. Our families have responded very well to the system - it is extremely intuitive and easy to use. We have received very few calls with questions about how to enroll. It meets our program management and accounting needs and they have been very generous in creating several customized reports and functions for us! Also, you can't beat the price.

Cons

Donations are treated the same as any other product and therefore there is no automated tax deductible letter. This said, they are EXTREMELY responsive to customer needs so I wouldn't be surprised if this is included in a release down the road.

RH
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Robyn H.

Nonprofit Organization Management, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thank you Jumbula!

Reviewed 3 years ago

Jumbula has made the registration process for our programs so much easier!

Pros

Jumbula has made it possible for parents of middle and high schoolers to register their children for programs offered by the organization. Pluses include the ability to create registration forms specific to programs, share/print rosters with the information required by the instructors, send email confirmation letters to parents, and the option to market the programs through the site.

Cons

Like most programs, it takes time to get up to speed with how to manage/set-up programs on the site. The video tutorials are helpful and the "support" personnel at Jumbula are very responsive to questions.

DH
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David H.

Sports, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product

Reviewed 5 years ago

Great product that allowed us to manage multiple remote location programs where the local school staff can take attendance and manage a large district wide program for over 1600 students in over 100 schools.

Pros

I really like the ease of use of the product and the company's willingness to update its product to serve our needs. Most of my requests to have something changed with the program was done in less than a month.

Cons

Minor glitches, but it has never hindered what we are doing.

ND
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Nicole D.

Education Management, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jumbula: A Great Solution for Afterschool Clubs in a Public School

Reviewed 2 years ago

Jumbula has transformed our registration process by making it easier to track participants and payments. I highly recommend it!

Pros

Jumbula is easy to use and inexpensive compared with other programs. It makes registration for our afterschool clubs a breeze. The staff has always been super helpful answering any questions that I have had.

Cons

There is a slight learning curve to using the software, but the online support and tutorials are super helpful!

JL
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Joshua L.

Nonprofit Organization Management, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jumbula Is An Excellent Product

Reviewed 7 years ago

I am the Executive Director for a nonprofit organization in Austin, TX that conducts fine arts sessions, workshops, and camps for children with special needs. Using the Jumbula platform as our registration site and as our email distribution platform is a great experience. We pay a low monthly fee for an easy to use platform on our end, and a user-friendly experience for the parents who register their...

Pros

The software is generally easy for me to use. Once I learned how it works, it does not take me long to complete my tasks.

Cons

No cons were added to this review

AA
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Alex A.

Education Management, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Just what we needed!

Reviewed 2 years ago
Pros

A perfect way to consolidate all of our outdated paperwork and streamline our registration process.

Cons

There are some areas for functionality that could be tweaked to make the overall user experience better but overall, nothing that would deter me from using this program in the future.

KG
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Kris G.

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Jumbula Software

Reviewed 5 years ago

Easy way to do registrations. Monthly calendar is a huge help and add-on!

Pros

Very easy to set schedules, great follow up emails with attached documents

Cons

campaign usage could be altered, can not group my campaigns when they are outdated, can't re-send

AI
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Artem I.

Education Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is it!

Reviewed 6 years ago
Pros

Jumbula is extremely efficient software that helps us to properly operate our company. Their support team is very responsive and helpful you are guaranteed to receive an answer with a solution to your question within two hours or so. Moreover, they are open to ideas on how to improve the software and try their best to develop the project. Their price is moderate too! Great value!

Cons

More reporting tools could help. We have multiple locations and cannot run one report that would contain data from all locations.

JL
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Jennifer L.

Education Management, 1-10 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Sequoia ACE

Reviewed 7 years ago

It's become a better product over the last year with added features to build. It would be helpful to have the parents information be optional for single parents to only complete information once and second parent information be optional to complete. Otherwise satisfied with the use of product.

Pros

Ease of use once you are familiar with product

Cons

The response time from support could be faster and available on weekends

Vendor response

Thanks for the feedback! We appreciate your positive comments on the product's improvements. We apologize for any delays in support response time and will work to improve it, including exploring weekend availability. Your suggestion for optional parent information will be considered. If you have any more suggestions or need assistance, feel free to reach out. 

DH
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Diane H.

Nonprofit Organization Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Jumbula for your camp registration management is a great option!

Reviewed 2 years ago
Pros

The product is pretty user friendly and intuitive for setting up.

Cons

Where I see improvement is customer service timeliness. Everyone is super friendly and helpful when we do finally hear back, it just takes awhile. Sometimes it's a few days to hear back or schedule a tech call.

AT
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Abel T.

Nonprofit Organization Management, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease of use and excellent support

Reviewed 5 years ago
Pros

I really liked how easy it was set up new programs, and the software already has preset fields that make creating an event very easy.

Cons

Though there were some things I did not understand, the customer service and support is excellent and helped me resolve any issues.

dt
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diana t.

201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ICA review of jumbula

Reviewed 7 years ago

I was trying to get all my 'products' (tournaments, semesters, camps) on line and Jumbula made this for me! I am very happy with everything that was done

Pros

clarity, the report features, the ability to get all data in one place and etc

Cons

so far everything is great!