Jumbula Reviews

Good flexibility, can be adapted to fit our purposes; support team is incredibly helpful and has created processes for me when needed

Can be confusing to families, not always clear how to proceed through registration process; some normal processes require work-arounds (applying a family credit); attendance and rosters do not have great function within the system, which means we have to use spreadsheets

Hello Lucy! We really appreciate your review. We greatly value our client's feedback and we are constantly looking at ways to improve the user experience. Our team will reach out regarding the rosters and attendance as this should be an easy-to-use tool. We will be happy to give you some additional training on this feature. Regards, Jumbula Client Success Team

The pandemic presented an opportunity to sample different software for our unique programs and the ease and simplicity of the product is impressive. I believe we will be quite pleased with this product.

No current dissatisfaction areas. We are still in the opening process. Our real test will come when our Summer registrations begin.

Thanks for your review, Jennifer. We are delighted to know are having a good experience with Jumbula and certainly hope your families enjoy using our platform for their registration needs. Warm regards, Jumbula Success Team

Families using it to register was great. I have very few questions when families are registering for classes. Set-up is moderately easy.

Once the families have registered, using the information in the software to take attendance, make class lists, communicate with families, etc is a NIGHTMARE. The answer to most of my questions is "our app doesn't support that". There are SO MANY LIMITATIONS it makes the software unusable in our school. It's frustrating.

Thanks for your feedback, Lyndsay. We appreciate the review and as always we take our client's recommendations very seriously. I trust that some of the limitations you had were based on the initial onboarding and not necessarily on feature product limitations. A good amount of our clients use our software for attendance and communications purposes and have not encountered such issues. We would be happy to work with you to review these further and provide further training if needed. Best Regards - Jumbula Succes Team

I love that Jumbula continues to grow and improve, adding new features and making the system better and easier to use. As an administrator, I like that I can copy over from a previous season to set up a new one. I appreciate the exceptional customer service as well!

I haven't seen a bulk editing option but would love to have that if it's not there already. People with staff roles don't like that they can't register for class themselves with the same email address. Participants don't always find the system as user friendly as we'd hope.

-A convenient one-stop shop for all of your registration needs -Paypal and Stripe integration -Easy to use -Excellent customer service -Lots of impact for its price point

-No user manual or FAQs; only a handful of tutorial videos available -Counterintuitive navigation -Search function works inconsistently -Some pieces feel like they're still in a beta phase

This software was intuitive and user-friendly. As a first time user with limited computer proficiency, I was able to navigate the system and set up my registration. The parents loved the simplicity and ease of use. It was easy to add promo codes, pull reports, and monitor capacities. The drop and drag for the home site was awesome!

There are a few words here and there that I would not have known what they are without my original demo.

easy to set up and maintain, logical back-end, affordable, great customer and product support

Occasionally slow to load home-page interface for backend editing

This is our 4th registration software in 10 years for our Acting/Performing Arts school and so far it is one of the best. It is easy to use and set up and has a lot of features for the money without offering a whole bunch of things we don't need (ex. grading, transcripts etc). While it is marketed as a product for children's activities our students are mostly adults and it was easy to adapt for that purpose. The dashboard is comprehensive and provides a great overview, classes are easy to set up and I love that there is a video option.

On the admin side, there are a lot of different menu/steps to go through to get information. Payment options need to be activated through customer service and there is little flexibility in the options. We wanted to set up payment categories for internal use only and this was not possible.

I love having all of our processes in one place. Registration and waivers, family information, invoicing and attendance. I no longer have to switch between multiple platforms and spreadsheets. As we expanded greatly over the past year, our administrative tracking needs have too.

Most of what I dislike about this software is involving the user interface and user experience. I feel that Jumbula could easily go from good to GREAT if this area alone was improved. The other part is the staff being trained to explain what functionality the software does have, and being intimately familiar with it. I realize that our company has unique needs, but I'm constantly running into issues with functionality that slow me down or cause me to have to create workarounds, increasing my administrative workload. I'm optimistic that with time and better staff training this will improve.

Jumbula has nearly every feature necessary for registration administration. It allows easy tracking of registration transactions and participants. It provides easy reporting. It also provides many custom features to meet the needs of the administration staff. The functionality of the software is near seamless. I will also add that the customer support team has been incredible. They have been very patient with me while learning to use the software and always find a solution to any issue that arises.

We have only run into a few limitations of the software that do not fit our needs. We would like to be able to link this software to our organization's database to transfer report information. There are a few reports that we were unable to customize to fit our needs, however being able to copy and paste info into our database is helpful. There are some aspects that could be improved, but overall this has been a great fit for us!

Jumbula has reduced the amount of time we spend on our after-school yoga program registration dramatically. It offers many useful features from roster creation to email campaigns, an app for instructors to access rosters and sign students in and out, financial reports, a program calendar, and much more. The registration process is easy for parents. Most of our families sign up repeatedly — once they create an account, they don't have to enter all their information again, saving them time as well. Jumbula's customer support is outstanding, responding quickly to any questions or concerns. We also appreciate that the developers are very receptive to customer feedback and continue to improve the software, adding new features on a regular basis.

Even though the software is designed well and relatively easy to figure out on your own, a few more tutorials would be helpful. We would also like to see a store feature, and we were told that it is in the works. There is a way to add products in the current version, but it is very limited and does not include any drop-down menus, or features like sales tax, shipping, etc.

Fantastic customer service, genuinely helpful product!. Jumbula wants us to succeed as much as they want to deliver an outstanding product. They’ve succeeded on all fronts.

These wonderful tools offer lots of instruction and help along the initial set up process. Some of the language was seemingly advanced for a novice entrepreneur. So deciphering that Took a bit longer than I would’ve liked. However once I looked up some of the terms and got some clarity I was able to fly through the set up / user on boarding process. I will add that I stubbornly ignored the complementary setup assistance. A very kind customer service agent or technician l reached out to me to help me set up. But I just thought I could figure it out on my own LOL. So all of that service and help was free. I just kinda wanted to click around and figure things out on my own so that’s probably why I took me longer to set up.

Hello Kay, thank you for this wonderful review and your kind words. We wish you a successful season! -- Jumbula Client Success Team

Flexibility to customize to meet our specific needs.

Not immediately user-intuitive, but the capabilities it provides require a small learning curve on the part of the user.

Jumbula is easy to use on both the front and back ends. Their customer support is personalized and quick to answer questions and make adjustments. Our families have responded very well to the system - it is extremely intuitive and easy to use. We have received very few calls with questions about how to enroll. It meets our program management and accounting needs and they have been very generous in creating several customized reports and functions for us! Also, you can't beat the price.

Donations are treated the same as any other product and therefore there is no automated tax deductible letter. This said, they are EXTREMELY responsive to customer needs so I wouldn't be surprised if this is included in a release down the road.

Jumbula has made it possible for parents of middle and high schoolers to register their children for programs offered by the organization. Pluses include the ability to create registration forms specific to programs, share/print rosters with the information required by the instructors, send email confirmation letters to parents, and the option to market the programs through the site.

Like most programs, it takes time to get up to speed with how to manage/set-up programs on the site. The video tutorials are helpful and the "support" personnel at Jumbula are very responsive to questions.

I really like the ease of use of the product and the company's willingness to update its product to serve our needs. Most of my requests to have something changed with the program was done in less than a month.

Minor glitches, but it has never hindered what we are doing.

Jumbula is easy to use and inexpensive compared with other programs. It makes registration for our afterschool clubs a breeze. The staff has always been super helpful answering any questions that I have had.

There is a slight learning curve to using the software, but the online support and tutorials are super helpful!

The software is generally easy for me to use. Once I learned how it works, it does not take me long to complete my tasks.

No cons were added to this review

A perfect way to consolidate all of our outdated paperwork and streamline our registration process.

There are some areas for functionality that could be tweaked to make the overall user experience better but overall, nothing that would deter me from using this program in the future.

Very easy to set schedules, great follow up emails with attached documents

campaign usage could be altered, can not group my campaigns when they are outdated, can't re-send

Jumbula is extremely efficient software that helps us to properly operate our company. Their support team is very responsive and helpful you are guaranteed to receive an answer with a solution to your question within two hours or so. Moreover, they are open to ideas on how to improve the software and try their best to develop the project. Their price is moderate too! Great value!

More reporting tools could help. We have multiple locations and cannot run one report that would contain data from all locations.

Ease of use once you are familiar with product

The response time from support could be faster and available on weekends

Thanks for the feedback! We appreciate your positive comments on the product's improvements. We apologize for any delays in support response time and will work to improve it, including exploring weekend availability. Your suggestion for optional parent information will be considered. If you have any more suggestions or need assistance, feel free to reach out. 

The product is pretty user friendly and intuitive for setting up.

Where I see improvement is customer service timeliness. Everyone is super friendly and helpful when we do finally hear back, it just takes awhile. Sometimes it's a few days to hear back or schedule a tech call.

I really liked how easy it was set up new programs, and the software already has preset fields that make creating an event very easy.

Though there were some things I did not understand, the customer service and support is excellent and helped me resolve any issues.

clarity, the report features, the ability to get all data in one place and etc

so far everything is great!