KANA Express Pricing, Features, Reviews & Comparison of Alternatives

KANA Express Reviews

KANA Express

KANA was acquired and rolled into Verint Software in 2014

This Application No Longer Exists

KANA Express is no longer available for purchase. Archived information about KANA Express is available below.

Alternatives to KANA Express

KANA Express Screenshots (7)

KANA Express screenshot: KANA Express Live ChatKANA Express screenshot: KANA Express MobileKANA Express screenshot: KANA Express Web Self-ServiceKANA Express screenshot: KANA Express Virtual AssistantKANA Express screenshot: KANA Express DashboardKANA Express screenshot: KANA Express Email ManagementKANA Express screenshot

Specifications

Intended Users
Mid Size Business, Non Profit, Public Administrations, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Support Options
FAQs, Knowledge Base, Online Support, Phone Support

KANA Express Pricing

Starting from: $100.00/month

Pricing model: Open Source, Subscription

Prices start at $100 per user per month (minimum 10 users)
Success guarantee (for qualified buyers, terms and conditions apply)

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Key Features of KANA Express

  • Centralized Knowledge Base
  • Intuitive Customer Web Self-Service
  • Integrated Call Management
  • Integrated Search
  • Email Management
  • Customer Support for Fax and Letter
  • Live Web Chat
  • Virtual Web Assistant
  • Social Media Monitoring and Engagement
  • Comprehensive Reporting and Analysis

Benefits

Reduce average handle time with instant, relevant knowledge about the customer and the issue at hand.

Increase first- call resolution with the right answers every time.

Improve your customer relationships with personalization that evokes a 1-to-1 experience.

Reduce agent and customer effort, as well as your overall cost to serve.

Understand your customer service operations and performance more clearly with built-in analytics.

Never miss an SLA.