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Kangaroo vs White Label Loyalty Comparison

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Overview

Kangaroo is a digital loyalty platform with automated marketing technology to engage customers, increase sales, drive traffic...

White Label Loyalty is an API-first enterprise customer loyalty platform that helps businesses acquire & retain more customers....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

59

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

1999

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

117

5

4

3

2

1

86

29

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

10

5

4

3

2

1

7

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Customer service is definitely a great tool and guide for our team to follow when implementing the loyalty program. I appreciate Mario's assistance along the way.
Not only was it the functionality of Kangaroo that made this relationship a success, but also their amazing customer service.
We have had a great experience so far. I would like to express my sincere appreciation to Ms. Hala Zeidan and the support team for guiding us throughout the entire process.

Pros

The pilot was a great experience as WLL proved to be very reliable, responsive, proactive, timely, easy to work with.
Great software with all the right features and benefits for users. Easy to use with great aesthetics.
The overall experience has been good with a good working relationship.

Cons

Complaints to the company was the layout on the administrator's website.
One feature that does not work well for us is the app. Admittedly this is due to our unique use case.
We face some problems in the updated. Requires a lot of human interference.

Cons

A few features are missing on the multi-tannet management side. But ELL are working on it.
The AI learning aspects are a little hit and miss and sometimes quite a bit of manual intervention is required.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features120
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Affiliate Management
  • Alerts/Notifications
  • Automated Scheduling
  • Awards Management
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Churn Management
  • Client Portal
  • Communication Management
  • Community Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contest Management
  • Conversion Tracking
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Referral Management
  • Employee Reward Programs
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Customer Referrals
  • For Employee Referrals
  • For Marketers
  • For Sales Teams/Organizations
  • For Small Businesses
  • Fraud Detection
  • Gamification
  • Geolocation
  • Gift Card Management
  • Incentive Management
  • Knowledge Management
  • Loyalty Cards
  • Loyalty Program
  • Marketing Automation
  • Mass Texting
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Coupons
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • NPS Survey Structure
  • Negative Feedback Management
  • No-Card Loyalty System
  • POS Integration
  • Performance Management
  • Performance Metrics
  • Personalization
  • Point of Sale (POS)
  • Predictive Analytics
  • Promotions Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Referral Templates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Rewards Points
  • Rewards Program
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Segmentation
  • Sentiment Analysis
  • Shortcodes
  • Social Engagement
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Sweepstakes
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Total features74
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Affiliate Management
  • Alerts/Notifications
  • Automated Scheduling
  • Awards Management
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Churn Management
  • Client Portal
  • Communication Management
  • Community Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contest Management
  • Conversion Tracking
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Referral Management
  • Employee Reward Programs
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Customer Referrals
  • For Employee Referrals
  • For Marketers
  • For Sales Teams/Organizations
  • For Small Businesses
  • Fraud Detection
  • Gamification
  • Geolocation
  • Gift Card Management
  • Incentive Management
  • Knowledge Management
  • Loyalty Cards
  • Loyalty Program
  • Marketing Automation
  • Mass Texting
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Coupons
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • NPS Survey Structure
  • Negative Feedback Management
  • No-Card Loyalty System
  • POS Integration
  • Performance Management
  • Performance Metrics
  • Personalization
  • Point of Sale (POS)
  • Predictive Analytics
  • Promotions Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Referral Templates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Rewards Points
  • Rewards Program
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Segmentation
  • Sentiment Analysis
  • Shortcodes
  • Social Engagement
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Sweepstakes
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Widgets
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations12
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations130
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

LF
AvatarImg

Lindsay F.

Nonprofit Organization Management, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kangaroo logo

Kangaroo

Excellent customer service in setup and deployment

Reviewed 9 days ago

Though it's a little complicated at first it seems to be a great platform for integrating with LightSpeed POS.

Pros

[sensitive content hidden] was amazing and helped expedite the launch of our white-label app in half the time it was supposed to take.

Cons

Setup is a little cumbersome and relies on the customer service rep to walk you through everything.

HM
AvatarImg

Hamza M.

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kangaroo logo

Kangaroo

Best Loyalty program

Reviewed 7 months ago

We have had a great experience so far. I would like to express my sincere appreciation to Ms. Hala Zeidan and the support team for guiding us throughout the entire process.

Pros

Loyalty Program we used and we liked it most

Cons

As its just five months of use so i will not be able to tell you the cons

FA
AvatarImg

Francisco A.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kangaroo logo

Kangaroo

Best loyalty program out there

Reviewed 5 months ago
Pros

Versatility, simplicity, customer service. Everything we need from a loyalty program

Cons

We are not able to merge accounts ourselves

ES
AvatarImg

Elham S.

Food & Beverages, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kangaroo logo

Kangaroo

Great platform for loyalty program

Reviewed a month ago

great experience especially if you want to implement a loyalty program.

Pros

the support team is great and directly help you to understand your needs.

Cons

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate. I would like to have more detailed reports for customers and their history (transactions, products...)

CS
AvatarImg

Chris S.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kangaroo logo

Kangaroo

Kangaroo is Great!

Reviewed 4 years ago

Overall experience (from initial contact to using the app) was exceptional.

Pros

Kangaroo has the amount of customization we were looking for from a loyalty, promotion, and marketing package. We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it.

Cons

There was a bit of a learning curve, but after our employees learned how Kangaroo was integrated into our POS system they love it.

Vendor response

Hello Chris, Thank you for the exceptional review! We're thrilled to have you on-board and delighted to hear that your experience has been everything we promised. Thank you once again for choosing Kangaroo to power your loyalty program. Best Regards, Team Kangaroo

DD
AvatarImg

David D.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kangaroo logo

Kangaroo

My Review

Reviewed a year ago
Pros

I like everything about the system. They did good work putting it together.

Cons

Not being able to set our customers up with a default PIN when signing into the Loyalty App for the first time.Our customers currently have to email Kangaroo support in order to establish their PIN when using the Loyalty App for the first time.

JG
AvatarImg

Josue G.

Automotive, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kangaroo logo

Kangaroo

Great Customer Loyalty Program

Reviewed 4 years ago

I would say it is a 7. My main positive feedback is that it's great Loyalty program.

Pros

It is easy to use and set up a campaign for customers. It is easily integrated into my POS and I can redeem my clients rewards points with an ease.

Cons

It can take a while to set up a campaign and I need to remind myself to do one consistently

Vendor response

Hello Josue, Thank you for taking the time to review Kangaroo Rewards. We're pleased to read that the Kangaroo is working well for you and that it's easy to use! We understand that it can be difficult to remember to send out campaigns, which is why we have campaign automation. This way, you can plug in your campaign dates and offers in advance and everything will be sent automatically. You can basically set & forget! Our support team will reach out shortly to offer assistance. Thanks again for choosing Kangaroo, your business is important to us. Best Regards, Team Kangaroo

LA
AvatarImg

Lea A.

Pharmaceuticals, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kangaroo logo

Kangaroo

My oras x kangaroo review

Reviewed 7 months ago

Love it! Simply anazing the team that helped us to set the loyalty program is professional

Pros

The assistance, usage and features. Amazing!

Cons

Nothing it was easy to use, no complications .

DC
AvatarImg

David C.

Marketing and Advertising, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Kangaroo logo

Kangaroo

Easy-To-Use Dashboard + Tremendous Customer Service

Reviewed 8 months ago
Pros

Throughout the process of setting up a customer loyalty mobile app, Kangaroo has been a tremendous partner in offering turnkey solutions and customer service throughout the entire project. The backend is intuitive and simple to use, and a helpful tool for any business looking to implement any customer loyalty program.

Cons

Currently, there or no cons about Kangaroo that come to mind.

RA
AvatarImg

Rawad A.

Retail, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Kangaroo logo

Kangaroo

HUGO BOSS & ANOTHER Review

Reviewed 7 months ago

In summary, our experience with the loyalty program has been positive overall. It enhances customer loyalty through appealing rewards and personalized offers, contributing to increased engagement. However, the absence of a cashback promotion in the program has necessitated an external solution, leading to occasional customer confusion. Nonetheless, the program's commitment to long-term value and transparent communication remains valuable to our business.

Pros

I'm delighted to provide my feedback on your loyalty program. Our customers love the rewards, personalized offers, and tiered benefits, which boost their loyalty. Early access to promotions and straightforward redemption enhance their experience. Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience. Thanks for this partnership.

Cons

A significant downside of the loyalty program is that it lacks a cashback promotion feature, which has been crucial for our business. As a result, we've had to resort to an external product to provide our customers with cashback benefits, potentially leading to confusion and dissatisfaction among our customer base, as they expect such incentives directly through the loyalty program.

MO
AvatarImg

Mitsuko O.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kangaroo logo

Kangaroo

Great program; very receptive to customer suggestions; constantly updating; easy for staff to use!

Reviewed 6 years ago

We are able to easily and effectively manage our customer loyalty program. Our customers are happy and our staff are happy!

Pros

- Very easy and intuitive for the staff to use at the sales counter. - They are integrated with Lightspeed Retail. - The development team is very receptive to suggestions and feedback. - We have the ability to have "automatic" discounts and offers for our loyalty members, and the staff don't have to think about it or remember them! - We can send marketing through Kangaroo, which has the potential to eliminate our current email marketing provider - The price is fair

Cons

- They don't have full access to Lightspeed's API, so there are limitations on the offers that we can offer to our customers automatically. The program has so many offers available, but they can't integrate into Lightspeed yet. - We aren't able to show the customer's current points balance on the sales screen yet (because doing so overwrites the customer's notes) - The user interface in the admin portal is slow(ish) to respond - When updating points balances, there isn't a way to note the reason

Vendor response

Mitsuko, Thank you so much for your valuable feedback. I'm glad to announce that based on your requests, these features were added to our core platform: - Access to the full customer loyalty profile from the Sales Screen (including adjustment of points, history of rewards and redemptions, change of consent, etc...) - We also added additional Promo types you asked for including buy over a certain amount and get a free product or a discount. We are different because we action on our customers feedback and yours has been amazing! Thank you!

AL
AvatarImg

Amy L.

Retail, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kangaroo logo

Kangaroo

Appreciate the Attentive and Patient Customer Support

Reviewed a month ago
Pros

Customer service is definitely a great tool and guide for our team to follow when implementing the loyalty program. I appreciate Mario's assistance along the way.

Cons

I look forward to using the new email marketing engine with more customization and also a method to generate pre-made membership cards for customers.

DW
AvatarImg

DAVID W.

Entertainment, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Kangaroo logo

Kangaroo

Optimistic

Reviewed 5 years ago

I chose Kangaroo as a means to launch a loyalty program. To date, all efforts have been on setup and training. We will launch to the consumer in January.

Pros

The software is very easy to use for the consumer at the store register and makes onboarding more likely. The support team has been very good so far.

Cons

There are some bugs in the mobile apps that are being fixed.

Vendor response

Hello David, Thank you for the sincere review. We're happy to welcome you to the Kangaroo family and we look forward to the launch of your loyalty program. We're confident that our software will crush your goals for 2020. Best Regards, Team Kangaroo

EC
AvatarImg

Emma C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Kangaroo logo

Kangaroo

Awesome Loyalty Program

Reviewed 8 years ago

As a small business owner, I love the ease of use. It really does build loyalty and also helps break the ice when meeting a customer for the first time.

Pros

No pros were added to this review

Cons

No cons were added to this review

AvatarImg
AvatarImg

Amanda Josalene W.

Retail, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kangaroo logo

Kangaroo

Helped to reward my repeat customers :)

Reviewed 5 years ago

Overall, Kangaroo has proved a success for myself and my business, and my customers are very satisfied that I am now able to give them a loyalty rewards program.

Pros

I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.

Cons

I don't have any cons; I still use Kangaroo on my site!

Vendor response

Hello Amanda, Thank you for the 5 star review! We're delighted to hear that our loyalty software has been easy to implement and instrumental in the growth of your company. We appreciate your feedback and look forward to servicing your loyalty needs for years to come! Warm Regards, Valerie - Kangaroo Rewards

BA
AvatarImg

Brian A.

11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Kangaroo logo

Kangaroo

No more stamp cards.

Reviewed 6 years ago
Pros

I recently made the switch from using a loyalty card and hole punch to Kangaroo and my customers love it. I have seen an increase in sales and its super easy to use.

Cons

I would say explaining the switch to customers was the hardest part however they got it pretty quick.

AB
AvatarImg

Aaron B.

Retail, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Kangaroo logo

Kangaroo

Great service overall, needs a little tweaking

Reviewed a month ago

I do love the sales and support team, really a top group of people and very helpful. I would personally like less options that work flawlessly over too many options that have some clunky things about them.

Pros

SMS messages for marketing and the Loyalty integration into Lightspeed has really helped keep our customers in one place for communication. Sales and Support is amazing. [sensitive content hidden] has helped me more times than I can count!

Cons

With the introduction of eCommerce and the ever changing technology involved to integrate etc, there are some improvements that Kangaroo can do to make this product change from good to great. I love the support staff, they all really are the best but on the back end, it seems like they cannot implement things fast enough and there are a lot of small user friendly type changes that need to be made.

CW
AvatarImg

Clarissa W.

Cosmetics, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kangaroo logo

Kangaroo

So far, so good!

Reviewed a month ago

Very pleasant team and the reps are very hands-on to walk you through every step.

Pros

I've really enjoyed working with the Kangaroo team. It's not your traditional loyalty program but they make it super easy to navigate and walk you through how to use all the features. Easy set up and very hands-on team. [sensitive content hidden] is great!

Cons

I think the user interface is not as intuitive as others but it doesn't make or break the switch. We're happy with the switch we made.

AL
AvatarImg

Andrea L.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kangaroo logo

Kangaroo

Kangaroo review

Reviewed 5 years ago

We love having an easy loyalty program that is really good. I like how we've been able to customize it for our slowest day (Wednesdays) to give more points. I am able to reach someone quickly in customer service when I need to.

Pros

No app is required! This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I love the features with the text/email blast options.

Cons

We have been integrating this into our new point of sale system from our old point of sale. We've run into some issues with points/settings not correctly transferring over. I also wish there was a more efficient way to show points on the receipt- right now points are only shown if you replace the notes section in the point of sale. This is more of an integration issue that I hope can be worked out.

Vendor response

Hello Andrea, Thank you for the positive review. We are happy to read that our program is working well for you especially as a tool to enhance business on Wednesdays. Our support & development team will look into your issue regarding displaying the points on the receipt for your new POS system. Thank you for your continued support and fidelity. we value your business. Best Regards, Team Kangaroo

EA
AvatarImg

Ethan A.

Cosmetics, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kangaroo logo

Kangaroo

Fast-growing platform with great native integrations

Reviewed 3 months ago
Pros

Kangaroo had the native integrations we needed. Without this platform, we would have had to build a costly custom API integration from scratch to connect our online platforms. The customer service team are also very dedicated and put a lot of hard work into getting our loyalty program live.

Cons

Took a lot longer to set up than our account manager originally estimated; however, customer service and tech support were very happy to assist at no extra cost.

HT
AvatarImg

Heather T.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kangaroo

Wonderful Choice for a Loyalty Program

Reviewed 4 years ago
Pros

I love the unique features that Kangaroo offers to retarget existing customers and how they are all built into one platform! It's so much more than just a points based system. Having the ability to tag customers and segment them for marketing is worth every penny!

Cons

There are a few features I wish were more customizable to our brand and I wish customers could be set to a certain tier level on a case by case basis, without having to do that for all of your customers. We have several thousand customers enrolled in our loyalty program so it's unfeasible.

Vendor response

Hello Heather, Thank you for the excellent review! We're thrilled to hear that Kangaroo is meeting your business needs. We are a bit concerned about your comments regarding the customer tiers and our support team will reach out shortly to help you with your customer tier objectives. Thank you for choosing Kangaroo! Best, Team Kangaroo

ZW
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Zondre W.

Retail, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Kangaroo

Best option for Lightspeed

Reviewed 4 years ago
Pros

The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.

Cons

A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.

Vendor response

Hello Zondre, Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business. Best Regards, Team Kangaroo

sj
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seyedpayam j.

Food & Beverages, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kangaroo

Exceptional Customer Support and Rewarding Loyalty Program

Reviewed 5 months ago

What impresses me the most is the speed and efficiency of their customer service. Issues are resolved quickly, and the staff goes above and beyond to ensure customer needs are met. Kangaroo Rewards has set a new standard for loyalty programs and customer service, making it a valuable asset for businesses looking to elevate their customer engagement strategy.

Pros

My experience with Kangaroo Rewards has been outstanding, particularly due to their exceptional customer support and innovative rewards program system. From the very beginning, the support team, especially a representative named Nadim, provided prompt and helpful service that exceeded my expectations. Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

Cons

The rewards program system itself is intuitive, user-friendly, and highly effective in fostering customer loyalty. It offers personalized incentives that enhance the overall customer experience, making it not just a tool for transactions but a platform for meaningful engagement. The ease of earning and redeeming rewards adds significant value, setting Kangaroo Rewards apart in the market.

LB
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Logan B.

Retail, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kangaroo

A Pleasant and Seamless Experience with Kangaroo Rewards and Team

Reviewed 5 months ago

Overall our experience with Kangaroo was very positive. There were multiple trainings and guidance along the way that made us more than prepared for our loyalty program launch. We were left with a ton of resources that support our team. We know it has been a successful integration based on the positive feedback from our customers and the minimal troubleshooting post-launch.

Pros

Not only was it the functionality of Kangaroo that made this relationship a success, but also their amazing customer service. We worked with Janice and she was incredibly helpful, available, and knowledgable at all times. Live Chat and the entire customer service team made this integration seamless for us.

Cons

Not much to say about things we liked the least. The only issues we ran into were design customization as it relates to branding. Definitely room for improvement but not a deal breaker.

KD
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Kosta D.

Food & Beverages, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kangaroo

Great Loyalty Program with App

Reviewed 2 years ago

A powerful loyalty program with robust marketing and an exceptional app. After going through covid, it really highlighted a need to add a digital component to offer the best experience for our customer base and the ability to communicate and market directly to our customers. Now customers can make a reservation, view our menu, order online, earn rewards and learn about our promotions and new products. I'm very happy and the team at Kangaroo is exceptional in making sure that we were completely satisfied and ready to launch.

Pros

I chose Kangaroo Rewards to power our loyalty program because I can create custom rewards and offers, target and market via SMS text and email to my customer database all in one platform. The custom app that they built for me, enables my customers to make a reservation, order online, refer friends, view our menu, browse offers and promotions, market events with custom banners and, track their progress. It's professional and the QR code, let's customers scan in really quickly.

Cons

It's a strong program with a lot of options, so there's a bit of a learning curve. Their support team is really great and I had my team trained up in 1hr.

Vendor response

Thank you for the wonderful review Kosta! It's been a pleasure working with you and your management team.