App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Kayako Logo

Kayako

4.0
(169)

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Unified customer service platform

(17)

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Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Kayako logo

67

182

72

features in common

67

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Kayako logo

Kayako user ratings

Functionality

3.8
(169)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Real-time Consumer-facing Chat

    5.0

  • Real-Time Chat

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.4

Kayako logo
3.8

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Kayako logo

56

115

72

features in common

56

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Kayako logo

Kayako user ratings

Functionality

3.8
(169)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Real-time Consumer-facing Chat

    5.0

  • Real-Time Chat

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.6

Kayako logo
3.8

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.