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Kayako vs Crisp Comparison

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Overview

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any...

Category Leaders

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

62

59

24

4

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.5

5

4

3

2

1

42

20

3

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.

AR

Anonymous Reviewer

Pros

Just what we needed and very easy to set up. Custom settings were great and free which was most important.

SK

Séamus K.

It has several customisation options and good tools to anticipate and get to know the customers' needs better. Provides a good customer support experience and good for conversions.

LD

Luis D.

I liked Crisp's ease of integration between several other apps and programs that we were already using to improve our chat across offices and states during the business day.

AR

Anonymous Reviewer

Cons

The migration to the new version was horrible. There was little communication and I had to keep following up.

Stephanie M.

Features and functionality missing or not working.

GJ

Graham J.

I have used this and I am surprised that the review at your website is so much biased.

P

Premdeep

Cons

Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.

AR

Anonymous Reviewer

Sometimes the chat widget doesn't load or the mobile apps crash.

AR

Anonymous Reviewer

We found it more difficult than we thought it should have been to have an auto message saying we are closed.

DS

Daniel S.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features76
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Audience Targeting
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • CRM
  • Call Center Management
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Email Automation
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Human Handover
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Proactive Chat
  • Problem Management
  • Product Recommendations
  • Project Management
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Chat
  • Virtual Assistant
  • Website Integration
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management
  • Total features66
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Audience Targeting
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • CRM
  • Call Center Management
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Email Automation
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Human Handover
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Proactive Chat
  • Problem Management
  • Product Recommendations
  • Project Management
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Chat
  • Virtual Assistant
  • Website Integration
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations79
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations38
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Kayako logo

Kayako

Very good all in one support solution

Reviewed 4 years ago

Was able to set up a knowledge base quickly and add chat widget to our software for users to have quick access to it. I also like the app and the way it streamlines our support communications.

Pros

Covers the complete client journey from prospect to client without having to purchase separate apps. Has plenty of integrations and I'm using Kayako with WHMCS as well. I like the ability to create different knowledge bases.

Cons

No real cons for me. The only aesthetic thing I don't like is the look of the chat widget. Looks alien and not as sleek as other platforms like Crisp, Drift and Intercom.