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Kayako vs Jira Comparison

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Overview

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any...

Category Leaders

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

7

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

62

59

24

4

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5

4

3

2

1

5,815

4,210

976

128

59

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.

AR

Anonymous Reviewer

Pros

It is an outstanding platform easy to use, with a great UI design, and wide range of customization and con configuration.

LD

Luis D.

It is so easy to get started with Jira. They have awesome integrations into other atlassian products as well (we were using Trello before) so switching to Jira was almost seamless.

AA

Ameer A.

Perfect for resource management and issue tracking, good for project managers to find out where the team is spending maximum time and helps in bandwidth allocation, understanding team velocity.

DC

Debodirno C.

Cons

The migration to the new version was horrible. There was little communication and I had to keep following up.

Stephanie M.

Features and functionality missing or not working.

GJ

Graham J.

I have used this and I am surprised that the review at your website is so much biased.

P

Premdeep

Cons

It has limited number of software integrations. Error notifications can be annoying sometimes.

NG

Nitesh G.

If you accidentally click on the wrong name, the submitter gets a notification when it is assigned, and then another notification when you fix this by assigning it to the correct name.

MS

Mary S.

Sometimes Jira does not work for some time and that makes it hard to track work. It has server problems often.

Jenil D.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features76
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Administrator Level Control
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Backlog Management
  • Budgeting/Forecasting
  • Bug Tracking
  • Build Log
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Capacity Management
  • Change Management
  • Charting
  • Chat/Messaging
  • Code Development
  • Code Editing
  • Code Promotion
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Compatibility Testing
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Conflict Tracking
  • Content Management
  • Continuous Delivery
  • Continuous Deployment
  • Contract/License Management
  • Create Subtasks
  • Customer Database
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Modeling
  • Data Visualization
  • Debugging
  • Defect Tracking
  • Deliverables Management
  • Deployment Management
  • Document Management
  • Drag & Drop
  • Due Date Tracking
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Financial Management
  • For IT Project Management
  • Forecasting
  • Forms Management
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting / Tracking
  • Help Desk Management
  • Idea Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Iteration Management
  • KPI Monitoring
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Marketing Automation
  • Marketing Calendar
  • Media Planning
  • Milestone Tracking
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Percent-Complete Tracking
  • Performance Metrics
  • Planning Tools
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Private Dashboards
  • Problem Management
  • Process Change Tracking
  • Process Modeling & Designing
  • Product Roadmapping
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Public Dashboards
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Recurring Tasks
  • Release Management
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Requirements Review
  • Resource Management
  • Roadmapping
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Source Control
  • Spend Management
  • Stakeholder Defined Attributes
  • Status Tracking
  • Strategic Planning
  • Support Ticket Management
  • Supports Agile
  • Supports Scrum
  • Surveys & Feedback
  • Tagging
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Management
  • Test Case Tracking
  • Test Library Maintenance
  • Test Run Tracking
  • Testing Management
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timeline Management
  • Timesheet Management
  • Traceability
  • Traditional Methodologies
  • Training Management
  • User Level Management
  • Vendor Management
  • Version Control
  • Virtual Assistant
  • Visual Workflow Management
  • Visualization
  • Web App Development
  • Web/Mobile App Development
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features149
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Administrator Level Control
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Backlog Management
  • Budgeting/Forecasting
  • Bug Tracking
  • Build Log
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Capacity Management
  • Change Management
  • Charting
  • Chat/Messaging
  • Code Development
  • Code Editing
  • Code Promotion
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Compatibility Testing
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Conflict Tracking
  • Content Management
  • Continuous Delivery
  • Continuous Deployment
  • Contract/License Management
  • Create Subtasks
  • Customer Database
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Modeling
  • Data Visualization
  • Debugging
  • Defect Tracking
  • Deliverables Management
  • Deployment Management
  • Document Management
  • Drag & Drop
  • Due Date Tracking
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Financial Management
  • For IT Project Management
  • Forecasting
  • Forms Management
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting / Tracking
  • Help Desk Management
  • Idea Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Iteration Management
  • KPI Monitoring
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Marketing Automation
  • Marketing Calendar
  • Media Planning
  • Milestone Tracking
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Percent-Complete Tracking
  • Performance Metrics
  • Planning Tools
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Private Dashboards
  • Problem Management
  • Process Change Tracking
  • Process Modeling & Designing
  • Product Roadmapping
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Public Dashboards
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Recurring Tasks
  • Release Management
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Requirements Review
  • Resource Management
  • Roadmapping
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Source Control
  • Spend Management
  • Stakeholder Defined Attributes
  • Status Tracking
  • Strategic Planning
  • Support Ticket Management
  • Supports Agile
  • Supports Scrum
  • Surveys & Feedback
  • Tagging
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Management
  • Test Case Tracking
  • Test Library Maintenance
  • Test Run Tracking
  • Testing Management
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timeline Management
  • Timesheet Management
  • Traceability
  • Traditional Methodologies
  • Training Management
  • User Level Management
  • Vendor Management
  • Version Control
  • Virtual Assistant
  • Visual Workflow Management
  • Visualization
  • Web App Development
  • Web/Mobile App Development
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations78
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations723
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Kayako logo

Kayako

It has been a good experience except when it comes to renew licensing.

Reviewed 4 years ago
Pros

Ease of use, features, email alerts, categories, issues identifications, ticket statuses, the notes sections are very important to us.

Cons

Pricing is high, didn't work well with Jira plugin and other plugins we wanted to integrate with Kayako.