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Kayako vs OBI Engage Comparison

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Overview

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any...

OBI Engage is a cloud-based solution, which helps businesses automate processes related to customer support and social media...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

61

59

24

4

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.

AR

Anonymous Reviewer

Pros

Not enoughreviews yet

Cons

The migration to the new version was horrible. There was little communication and I had to keep following up.

Stephanie M.

Features and functionality missing or not working.

GJ

Graham J.

I have used this and I am surprised that the review at your website is so much biased.

P

Premdeep

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features76
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Ad hoc Analysis
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Asset Tracking
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Brand Tracking
  • CRM
  • Call Center Management
  • Campaign Analytics
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Performance Metrics
  • Post Scheduling
  • Predictive Analytics
  • Problem Management
  • Profitability Analysis
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • Virtual Assistant
  • Website Analytics
  • Website Integration
  • Workflow Management
  • Total features43
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Ad hoc Analysis
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Asset Tracking
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Brand Tracking
  • CRM
  • Call Center Management
  • Campaign Analytics
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Performance Metrics
  • Post Scheduling
  • Predictive Analytics
  • Problem Management
  • Profitability Analysis
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • Virtual Assistant
  • Website Analytics
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations79
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk