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Kayako vs Slack Comparison

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Overview

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any...

Category Leaders

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

8

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

60

60

24

4

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5

4

3

2

1

14,461

4,969

813

119

41

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.

Pros

Love Slack and would recommend to anyone to change over to it, the integration to other products is also really good.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.

Cons

The migration to the new version was horrible. There was little communication and I had to keep following up.
Features and functionality missing or not working.
I have used this and I am surprised that the review at your website is so much biased.

Cons

I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features89
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Activity/News Feed
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Audio / Video Conferencing
  • Audio Calls
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Billing & Invoicing
  • Brainstorming
  • Budget Management
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Recording
  • Call Routing
  • Capacity Management
  • Change Management
  • Channel Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Discussions / Forums
  • Document Management
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Full Text Search
  • HIPAA Compliant
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Lead Distribution
  • Live Chat
  • Meeting Management
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multi-User Collaboration
  • Multiple Format Support
  • Multiple User Accounts
  • Network Monitoring
  • Notes Management
  • Offline Form
  • Percent-Complete Tracking
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Productivity Analysis
  • Project Management
  • Project Planning/Scheduling
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Project Tracking
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Traditional Methodologies
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Video Support
  • Virtual Assistant
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Workflow Management
  • eCommerce Management
  • Total features68
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Activity/News Feed
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Audio / Video Conferencing
  • Audio Calls
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Billing & Invoicing
  • Brainstorming
  • Budget Management
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Recording
  • Call Routing
  • Capacity Management
  • Change Management
  • Channel Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Discussions / Forums
  • Document Management
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Full Text Search
  • HIPAA Compliant
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Lead Distribution
  • Live Chat
  • Meeting Management
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multi-User Collaboration
  • Multiple Format Support
  • Multiple User Accounts
  • Network Monitoring
  • Notes Management
  • Offline Form
  • Percent-Complete Tracking
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Productivity Analysis
  • Project Management
  • Project Planning/Scheduling
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Project Tracking
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Chat
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Traditional Methodologies
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Video Support
  • Virtual Assistant
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations79
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1591
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Kayako vs. Slack

See how Kayako and Slack stack up against each other by comparing features, pricing, ratings, integrations, security & more.