Kayako vs Vision Helpdesk Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Max Foster

Vision Help desk is the best Help desk Software we have used in past 13 years...

2015-09-02

We have been in hosting industry since 2003 and help desk is a major part of our business.. we have previously used different help desk from free to paid from OSticket to Kayako.. but by far looking at features, price and performance Vision Helpdesk has just made our life much easier.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Vision Helpdesk Reviews
Vision Helpdesk
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Read more
RShosting

Best Helpdesk with affordable prices

2013-02-08

We were a former Kayako customer, who have now opted for Vision helpdesk for their extra-ordinary features which are available at affordable costs.

Source: GetApp
3 of 4 people found this review helpful
Helpful?   Yes   No
Vision Helpdesk Reviews
Vision Helpdesk
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Read more
Todd Ray

Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!

2010-01-21

Overall We Highly Recommend Vision Helpdesk!!

Pros

Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision.

Cons

Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Vision Helpdesk Reviews
Vision Helpdesk
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Read more