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Kayako vs Vision Helpdesk Comparison

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Overview

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any...

We offer four products to manage customer support for all size business. 1) Multi channel Help Desk Software 2) Satellite...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

8

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

60

59

24

4

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.6

5

4

3

2

1

20

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.

Pros

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

Cons

The migration to the new version was horrible. There was little communication and I had to keep following up.
Features and functionality missing or not working.
I have used this and I am surprised that the review at your website is so much biased.

Cons

I don't like that the forums page is difficult to use.
We use this system to help young people, children most, with their problem about bullying in the Netherlands.
The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features89
  • API
  • Access Controls/Permissions
  • Accounting
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Availability Management
  • Billable Items Tracking
  • Billing & Invoicing
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Canned Responses
  • Capacity Management
  • Categorization/Grouping
  • Change Management
  • Channel Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Self Service
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Financial Management
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Labeling
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Format Support
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Production Tracking
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Recurring Tasks
  • Release Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Vendor Managed Inventory
  • Virtual Assistant
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features123
  • API
  • Access Controls/Permissions
  • Accounting
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Availability Management
  • Billable Items Tracking
  • Billing & Invoicing
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Canned Responses
  • Capacity Management
  • Categorization/Grouping
  • Change Management
  • Channel Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Self Service
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Financial Management
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Labeling
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Format Support
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Production Tracking
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Recurring Tasks
  • Release Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Vendor Managed Inventory
  • Virtual Assistant
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations79
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations34
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Vision Helpdesk logo

Vision Helpdesk

Vision Help desk is the best Help desk Software we have used in past 13 years...

Reviewed 6 years ago

We have been in hosting industry since 2003 and help desk is a major part of our business.. we have previously used different help desk from free to paid from OSticket to Kayako.. but by far looking at features, price and performance Vision Helpdesk has just made our life much easier. Blabby feature has help staff knowledge sharing. Using Vision helpdesk since 2010 and it has improve alot all this year.. good product highly recommended for customer support software requirement.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Vision Helpdesk logo

Vision Helpdesk

Best Helpdesk with affordable prices

Reviewed 8 years ago

Vision helpdesk have now become our personal favorite when it comes to choosing an online helpdesk software to manage support for your customers. We were a former Kayako customer, who have now opted for Vision helpdesk for their extra-ordinary features which are available at affordable costs. Vision helpdesk is truely multi-domain, multi-company helpdesk, allowing you to manage n number of companies with n number of staff conveniently and also preserving the privacy of each company when replying a customer query. We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Vision Helpdesk logo

Vision Helpdesk

Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!

Reviewed 12 years ago

Overall We Highly Recommend Vision Helpdesk!!

Pros

They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. They...

Cons

Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

Kayako vs. Vision Helpdesk

See how Kayako and Vision Helpdesk stack up against each other by comparing features, pricing, ratings, integrations, security & more.