Kayako vs Zoho Desk Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Ilya Fedorov

good interface and functionality, good support team

2017-12-13

Pros

- Custom fields for the Companyes, Contacts, Tickets (like in Kayako, Zendesk. in JitBit only for tickets) - The task block (in addition to the tickets) - Manage ticket view, change order of fields (including custom fields) on the ticket form - The task block (for internal task) - Attachments in the Company - 10 agents for free (rich functionality s :(

Cons

- there is no "table view" for tickats, can't manage fields to see in the tickets list - Incomplete localization in the Russian language - You can not edit a ticket without opening it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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