Kayako Case Study


Unified customer service platform

4.07/5 (146 reviews)

Kayako use case: Alex Dantart

Alex Dantart

Verified Reviewer  
31st of January, 2017
Just in english

If you want to use Kayako in another language, although they claim that you can "deliver a tailored customer experience on a worldwide scale with localization", it's not true. You can not translate a lot of things, and some of them are the core of the customer experience. So, in English, it's a good software (one the best maybe), but impossible to use in other languages.

What do you like best?

Chat + Ticket system integrated

What do you dislike?

Not localized (just English)

Why did you end up selecting Kayako over other applications?

Chat + Ticket system integrated

Likelihood to recommend


Time used

2+ years

Frequency of use


Rating breakdown

Ease of use
Customer support