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Recommended
Brandon Z.
Used weekly for less than 6 months
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Kayako enables my visitors to easily connect with me. This in turns helps me to turn visitors into customers. Kayako was the best live-chat service of the several that I tested. (Kayako vs Freshchat vs Drift)
Comparing several live chat services, Kayako ended up being the clear winner. Here are a couple of the deciding factors: 1) The embedded live chat looks great. The design is fun and fresh. Love it. 2) It's a continuous/seamless experience. Visitors click the chat icon, start a chat, and are immediately prompted, right there, for an email. No jarring visual changes. Kayako keeps things nice and simple. 3) The dashboard/backend is great. The whole Kayako experience is great for both me and my visitors.
I ended up hitting a snag with Kayako in that my trial had expired and service had been discontinued, but the Kayako embed on my website continue to appear as though the service was operational (While Kayako does offer a free plan, you must enter CC info. So you don't automatically roll into the free plan at the end of a trial). However, I chatted with support (who were great) and they will hopefully make some changes to improve this.
Ricardo M.
Used daily for 6-12 months
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All IT related issues are centralized in one place.
Once you get to use the software, its easy to manage. One feature I like, we are able to use LDAP to authenticate users. Makes registering users a breeze. Users have one less password to worry about when logging in.
Some of their features are not cut and dry and their instructions need a bit of clarity. Sometimes requires call but for the most part its detailed