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Recommended
Edward R.
11-50 employees
Used weekly for 1-2 years
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Easy to install and maintain, this is truly easy to use.
The embedded live chat looks great and very easy to use because visitors click the chat icon, start a chat, and are immediately prompted.
Sometimes attaching a file can be difficult, and receiving email attachments yet limit for sizes 10 Mb or lower.
Mary C.
Used daily for less than 6 months
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I like having a huge running log of customer interactions so we know what our trends are. We usually use this to build our website's FAQ.
I like the "other conversations" function where I can see our previous conversations with customers. It really helps me prepare to handle whatever they may throw at me!
I wish that it was easier to find tags, like maybe a separate search field for tags? I think it would be easier to sort conversations this way.