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Kayako Reviews - Page 6

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169 reviews

Recommended

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Edward R.

11-50 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent customer service

Reviewed 6 years ago

Easy to install and maintain, this is truly easy to use.

Pros

The embedded live chat looks great and very easy to use because visitors click the chat icon, start a chat, and are immediately prompted.

Cons

Sometimes attaching a file can be difficult, and receiving email attachments yet limit for sizes 10 Mb or lower.

MC
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Mary C.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I use Kayako everyday for work and it's very user friendly!

Reviewed 6 years ago

I like having a huge running log of customer interactions so we know what our trends are. We usually use this to build our website's FAQ.

Pros

I like the "other conversations" function where I can see our previous conversations with customers. It really helps me prepare to handle whatever they may throw at me!

Cons

I wish that it was easier to find tags, like maybe a separate search field for tags? I think it would be easier to sort conversations this way.