KORONA POS vs Rain POS Comparison

Outstanding customer phone suppprt. Our account rep(s) are over the top attentive and eager to trouble shoot at any hour -this is always very reassuring

Still not every thing we need and difficulties expressing our needs. Updates often times remove functionality that is worthwhile and it's difficult to convey the importance of not losing functionality. The time difference has also caused some issues on pressing issues -and updates are not tested on all platforms and to the extent that I feel they should be.

Thank you very much for your review! We try to make KORONA better with every update and are very sorry that some updates had the opposite effect for you. We will address this with the product team and do our best to not have updates affect any customers negatively in the future.

Value for the money is excellent and the customer service is the best I have experienced.

No ID scanning and no "Legal Birthdate" that shows on the POS screen.

Thank you, Stephen! Hopefully, we'll have those extra widgets for your dashboard sometime soon.

The touch screen is easy to use and makes the whole POS process much more efficient.

Set up and transfer of data was very difficult but worth it in the end.

Great to hear! Thanks for the review, Eric. Glad that KORONA has made Galena a smoother operation. That's what we're here for.

The touch screen capacity and the layout

Some of the features take more steps to use than I think is necessary.

Thanks for taking the time to leave us a review! KORONA has a lot of features and reports and it can definitely take time to learn everything. Don't hesitate to call us with any questions - that's why we include free customer support in each subscription!

I have been learning KORONA as my company is planning to move to this POS system. KORONA as first does not seem like a matching POS system for my wholesale company. However, the more I learn to use it, and with the help of awesome customer support, the more I believe this POS system could be a very good fit to many type of business out there. So I love the most about this software is the 24/7 customer service and reporting function that are very easy to use.

What I don't like is not too big of an issue. It was just the terminology that KORONA used that are not too popular compare to other POS system out there. If KORONA consider to add a function where we can customize the terminology across this system, KORONA will be on fire!!

Hey Kevin! Happy to have you with us at KORONA. And thanks for leaving us such a kind review so soon. We'll be here for anything you need during your transition and for the duration of your subscription :)

How fully featured it is. There's nothing I've needed to do that Korona couldn't handle one way or another, which cannot be said for literally any other POS I've used in my career.

The user interface leaves a good bit to be desired. It's not unusable by any means, but it does feel as though the UI was designed by developers, not designers. Can be confusing and unintuitive at times.

Thanks, Greg! Let us know about any specific features that seem a bit clunky. We're always trying to make the product as seamless as we can.

Korona has very logical features and more than you can think of implementing. The POS was well thought out with speed in mind. Support staff is very helpful for any assistance or issues you have.

It’s a port/translation from pre existing software, so there may be some quirks to iron out. Additional features/software fixes may not be easily requested.

Thanks for the review, Kevin! Please don't hesitate to get in touch with our support team if you ever have any questions.

Really user friendly, and super fast transactions

My boss hasn't set up the stores as different locations so we can't see the sales by location, only as a whole.

Thanks for the great review! Glad the transaction times are better than you had before. If you need assistance importing data or making sure all inventory is consolidated between all locations, please give us a call and we can walk you through the process.

I'm new to the baking business and was very surprised how super simple it was to set up the POS system. Great video explanation through Korona website and absolutely wonderful customer service in case of any questions!

Korona doesn't integrate with Moneris (yet) which makes it a little more inconvenient especially on a busy day.

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Thank you so much Randy, it is a pleasure working with you day in and day out. Your knowledge on the winery industry is unmatched we are glad to have you as a partner.

Korona makes it so easy to manage my business remotely. I can easily update pricing, enter stock receipts and view all my sales data from the website. All the POS features are customizable based on your business and the reporting is pretty endless.

My only "want" at this point is more features available from the mobile version of the back office.

Thanks, Kristen! We're always working on improving the product and service, and the mobile side of the back office will have new features soon. We'll keep ya posted!

works pretty well for my needs in the retail environment. The POS and back if the house co operation are pretty handy to have. I can see what the status of the inventory is and order directly from the software and check in the inventory when it arrives to the retail store location.

Some things are not as easy to do as you would hope, and not always easy to change or track changes.

Thank you for your feedback!

I love how easy it is to trouble shoot problems. Dealing with inventory the last thing I wanna deal with is incorrect stocks or reporting. The Customer Support team always answers even my hardest questions, and when the issue is to big or complicated for me to handle they will take care if it for me. That peace of mind is so important and beneficial!

The POS System is great! Occasionally I run into issue on the back end where a bar-code I'm adding gets replaced by an older one from the same product. It isn't a huge issue and I'm sure its a bug they will fix but sometimes it slows the process down.

Not connected to a processor company. So I won't need to integrate into another POS system ever again. While taking advantage of any new processing company that can offer a better rate. I get a real person to talk to in less than a minute every time I call with a question. No Contract, month to month. Can't lose to try.

It does so much that there is a little learning curve if this is your first professional business software. No issues learning though.

Thanks, Aaron! Please continue to reach out to our support team any time you have questions.

We were switching from a POS that was very old so we had to update some stuff and there were other problems that Korona couldn't do anything about. But they helped us as much as they could and in the end we got it all figured out. The support is awesome even if you call them every single day for the first week or so.

Haven't run into anything I hate yet. We are still figuring things out so we have to retrieve master data, then shut the whole program down and open it again which is the most annoying thing right now. Not that big of a deal at all.

Keep callin, Troy! We're here for anything ya need.

I like the cloud part the best. I can do ordering when I am away from the store. I am a single owner/user of the system and I was in need of a new POS system due to my previous system was no longer going to be available and I searched out a lot of new POS and I found Korona to be very similar to my previous system. I just had to learn new verbage to understand what I wanted to do. My previous system it was hard to get ahold of anyone to help with any questions and the support staff at Korona has been outstanding! Any question they know what I need and it doesn't matter who I talk to. They all know what I need and explain it or fix my issue in no time. It was the best decision I ever made!

The hardest part for me is the reports. I know what I want to do but I have a hard time remembering where to get the reports because where I think they should be, they are in a different spot. there are a few things that are confusing but I just figure it out or call support.

I love that this software is flexible enough to conform to any business workflow. Most of the popular cloud based point of sale solutions that I have tried are very rigid in their ability to adapt to your needs. It is cloud based so we have been able to integrate it with our Digital Signage solutions for automatic menu updates from Korona's inventory management tool. All features that I have requested or changes I have requested have been integrated into their regular release cycle. This is great because I get to help dictate the features and functions I need. This is something I have never experienced from a cloud POS vendor.

So far, so good! The parent company is based in Germany but they have a great support team based here in the USA as well.

Wow! Couldn't have said it better ourselves, Clark. Thanks for the kind words.

The reporting you are able to do in Korona is amazing. It helps us make decisions about store hours, staffing, products to re-order, etc. much easier. We liked being able to customize the buttons in a way that made the most sense for our business and staff. It is much easier to train new staff members on Korona compared to our previous POS software, which is great! Our favorite part of the software would be the Support and even Sales team though, they made the transition so easy and continue to promptly assist us with any issue or concern that arises. They work with us to ensure we are happy with the way things are operating and are just AMAZING overall!

We have struggled with getting the Quickbooks integration to work correctly for us. We also purchased a tablet from them that is extremely slow and frustrating to use the software on.

Thanks for taking the time to leave us a review, Oniqueh. We're proud of our customer service, so that's really nice to hear :) Call us with questions anytime!

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Thank you for the kind words, Mary. We are glad that our software is working great for your store and that it's hassle and headache free :)

POS has not been used thus far. I am not sure if the POS is a good fit for my business as most sales are done using the website or cash basis.

POS has never been used by my business due to computer based sales thus far.

We have used Rain POS for many years. I appreciate that I can do so many facets of my business from one platform. POS, online sales, integrated inventory management, emails, and merchant services.

I would really like to have shipping integrated - when an order is placed, that it would be integrated with a shipping service like Shippo, which is what I use. The automatic emails would be useful if I could choose the products that were shown - like what is on sale. The automatic choices were so ridiculous - something old that was worthless in our system - instead of something we really wanted to promote.

Customer Tracking Inventory Tracking Website Managment Integration with inventory for POS and Web

Hard to discuss timelines with customers Not a lot of development time to accommodate every enhancement request

Rain Pos is dependable, well priced with instantaneous software help. The company LISTENS to their clients, I can't emphasize this enough. My POS is with me everywhere, at the doctor, on vacation, in bed at night.

I would like an end of day report on products loaded into the system.

Easy to use. Easy to implement. Good support.

Accounting features could improve. Sales screen has a few deficiencies that make it easy for staff to create fraudulent transactions.

simple to use, but yet has the ability to fulfill all our POS needs.

the inability to make corrections to mistakes without contacting Rain i.e. reversing voids, having voided sales show up on my daily sales reports, and the customer history shot;ld show open sales and or on account sales as a different color or as an open sale rather than completed sale.

I think the customer service is very good. Recently I wanted my homepage to be updated and revamped. They worked very quickly and efficiently with me to get give it a new look and within a few days I had a website looks very modern and professional. Also, I really like the marketing package. I used the POS for several years before adding the marketing feature. I like the automatic emails that it sends to my customers every week. Also, My website is easier to use from a cell phone now. It's worth paying the extra money for each month.

I do not like the way the inventory receiving works. It is supposed to be integrated with some of my vendors but doesn't seem to be complete or accurate. Also, I really wish that the email marketing was easier to use and more robust.

integrated POS and e-commerce website. web based makes it functional on any computer type. RTO module is nice.

Special Orders/Purchase Orders/Receiving Orders is grossly deficient. Reporting is not great. Prominent bugs in website text in regard to special characters. Lacks flexibility in some of the website design options. No rotation option for product photos. Label printing is terrible. No dimension option for shipping calculations.

Easy way to add products to both POS and eCommerce simultaneously is one of the best way to both.

The cost of Rain POS is a bit steep for many local businesses and lack huge community base for support.

The features are great for the sew and vac retail world. The POS is user friendly and easy to teach

The website editor is limited(Rain controls a lot of it) and not as intuitive as some sites I have used in the past

We have used Rain POS (Like Sew) for over five years and are very satisfied with it. We love that our website (recently upgraded by Rain) integrates with our POS, keeping our inventory numbers accurate. The Point of Sale is very user friendly. Reporting is decent. The website is simple to update.

While there are sometimes reporting issues or technical issues, Rain has an easy process in place to report problems online or by phone, and they are generally responsive in a timely manner. Rain also has a method to make suggestions on how to change or update the POS/website. I appreciate that they are willing to take our suggestions! I do wish there was a report for Items Received; it would be...

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Having out POS integrated with our website and Reverb is key for us, especially during recent times of shut down.

At times the system has quirks that are an annoyance to the user and is a low priority fix for developers.

It manages the inventory in real time between store and online purchases. Now that I have learned how to manage the website, it is easy to frequently change the home page, add new inventory and create promotions. The inventory catalog is a major time saver.

There are some surprising disconnects: although a customer is set up with 10% discount, the discount will only apply automatically when purchasing in the store. Somehow the store customer and the (same) web customer are not connected. Lack of integration with shipping companies. Cumbersome uploads to QuickBooks.