Kounta Features

Kounta

Point of Sale, Online POS & ePOS System, Software, Sales and Applications

4.41/5 (95 reviews)

Kounta Feature Summary

  • Supports Unlimited Sites & Registers
  • Open APIs
  • Simple Product Creation & Maintenance
  • On-The-Go – Accessible
  • Powerful Reports and Statistics
  • Purchase Order Management
  • Stock (Inventory) Control
  • Build Intimate Customer Relationships
  • Add On Integrations
  • Online Support Centre
  • Free Knowledge Base Support

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (292 other apps)
Activity Dashboard (162 other apps)
Activity Tracking (114 other apps)
Automatic Notifications (152 other apps)
Automatic Reminders (147 other apps)
CRM Integration (106 other apps)
Calendar Management (140 other apps)
Custom Fields (123 other apps)
Customer Database (112 other apps)
Customizable Branding (143 other apps)
Customizable Reporting (123 other apps)
Customizable Templates (123 other apps)
Data Import/Export (138 other apps)
Electronic Payments (111 other apps)
Email Integration (139 other apps)
Email Templates (104 other apps)
Mobile Integration (114 other apps)
Reporting & Statistics (155 other apps)
Social Media Integration (123 other apps)
Third Party Integration (156 other apps)

Mobile apps

iOS App


5 reviews

See all iOS Apps

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

Kounta Feature Reviews

25 reviewers had the following to say about Kounta's features:

Greg Kelly

Verified Reviewer

Kounta POS is a great choice for Food & Beverage

2015-02-26

I have been really impressed with how it handles the concept of modifiers and how smooth the integration is with Tyro electronic payments.

Pros

I have also been really impressed with Kounta's email support and communication on release notes.

Cons

Personally, I would like to see more flexible pricing plans for store owners that have multiple (small-sized) cafes, which will hopefully encourage the greater use of bump screens for the Kitchen/Brewster and mobile registers where waiting staff can take orders + electronic payments at the table.

Source: GetApp
2 of 3 people found this review helpful
Helpful?   Yes   No
Read more
Andrew Mansfield

It is the only cloud based pos for hospitality I think we could use and run our business

2017-06-08

It allows us to easily manage customer transaction and to report on total sales and products in a really efficient way.

Pros

The printing of customer orders in multiple locations plus the kitchen.

Cons

Scales and scanner integration for use with a retail store.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Terrible Integration with XERO

2018-07-17

Pros

Daily monitoring of the sales History of sales figures taking the orders at the till although couple of times it started to update in the busy time without asking

Cons

- Updating without asking on busy times in front of customers - Frequent disruptions - Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: GetApp
Helpful?   Yes   No
Read more
Mic Heynekamp

Nice concept but still beta quality

2016-03-12

Pros

This comes at a great expense however since despite the pretty and fancy interface the features a busy restaurant need (like a robust method of splitting checks), solid timeclock integration, and solid EFTPOS integration are grossly lacking.

Cons

Poor EFTPOS integration, buggy and slow once many orders are entered, very weak timeclock integration, very poor check splitting feature.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

2/10

Recommendations to others considering Kounta

Be very wary of the stated claims and features as many are poorly developed. We previously used Aldelo POS in the US but it is unavailable in NZ. If you are using it for a small cafe with one terminal and a hard wired EFTPOS solution it may work for you. Full-scale restaurant users will choke on it.

Source: Software Advice
Helpful?   Yes   No
Read more
Greg Kelly

Kounta review from a "cloud integrator" perspective

2015-02-26

I have been really impressed with how it handles the concept of modifiers and how smooth the integration is with Tyro electronic payments.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brett Gillis

Kounta has catapulted our Maleny Bowls Club into the 21st century literally overnight.

2017-06-19

It has literally transformed our business model into a user friendly (especially for our team of volunteers who are mostly over retirement age and not accustomed to technology), dynamic management system that provides improved stock controls and incredible reporting for our management committee.

Pros

Back of house statistics, reporting and stock control make life so easy for our Providore and Treasurer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracey McPhee

Kounta - so easy to use

2017-03-10

The support team are great and always get back to you. The reporting isn't as good as our old POS however the team are working on this to deliver a new level of reporting in the near future.

Pros

Ease of Use User Interface Webinars & Customer Support

Cons

Reporting is limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca Henderson

Great to get going with!

2018-10-11

We were setting up our business and required a system that was not overly complex, could integrate with our systems already in place, would not break the bank and was easy to use.

Pros

Mostly I love the ease of use of the system.

Cons

With our spotty wi-fi system, we’ve had moments of the system not talking to other components such as printers and cash drawers. But not particularly the fault of Kounta.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Dietz

Overall easy to use system and is adaptable to the business needs

2017-05-03

Pros

Loading of products and workflow, quick to use in counter, easy to customise orders on the fly, fast reporting

Cons

Unable to customize and automate reports within the plan I am on, bump screen is not accurate and sometimes slow, unable to use Deputy Staff tracker as using Android is not supported

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kahlia Latham

great/easy/mostly simple

2017-05-16

quick easy service, with less room for staff mistakes, easy tracking reports & streamline service.

Pros

easy to set up, basic steps guides to help you along.

Cons

Having to wait for a call back - sometimes we need to troubleshoot/fix our problems straight away. booking a call is sometimes for us inconvenient. Cash out with inter grated eftpos is too complicated and does not simplify it for my staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Glen Peacock

Works well and very simple to use.

2018-07-09

Good reporting.

Pros

It's ease of use is the most compelling feature. The reports are reasonably comprehensive too.

Cons

There are occassional troubles with printing, where the software somehow loses the fixed IP address of a printer. This is usually temporary, however. It's need to be connected to the Internet is also a con. Whilst it works a little offline, it does become unusable quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Padraig Treanor

BEST POS I HAVE USED

2017-02-20

Quicker and more customizable! There are some features that are missing that we as a business require.

Pros

Simple DIY Easy to Configure Awesome Customer Service

Cons

No Quantity on Tax Invoice

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Kounta

Nup

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

AWESOME CLOUD BASED APPLICATION FOR THE INEXPERIENCED

2018-01-03

Pros

This is a very easy POS to use, all cloud based so access at any time is a cinch!

Cons

if there is one thing so for it's integrating add on's, seems to be a little confusing!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Kim Green

Hombre Franchising

2017-04-21

Always have great support and easy system with great plans for working with franchises to improve platform

Pros

Works with us to improve

Cons

Reporting needs improving

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Kounta

Had a meeting today to discuss and always happy to help improve

Source: Capterra
Helpful?   Yes   No
Read more
Emma Irvine

Great system

2018-09-28

Pros

Easy to change payment methods and products and downloading and updating on excel also possible.

Cons

Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Feodoroff

Its ok but don't waste your money

2016-12-29

Overall Kounta is an ok POS system and has a wide range of ad ons but its let down by a poor design and clunkiness due to it being web based.

Pros

Good Customer Service Gets the job done

Cons

Web Based Poor Design High Monthly Costs Slow Software Basically a Website

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
George Prodromou

This is my first experience with a could based system. Very happy so far.

2018-02-27

Pros

Cost effective , easy to train new staff, easy integration with our accounting system.

Cons

Service can be effected when the system goes offline. This can also effect cash up as when the system is offline you are unable to process accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Krys Sutton

Great product and connections to add-ons

2017-05-18

Pros

The Add-Ons and Integrations with other solutions are better than other solutions I have tried.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen Dunlop

We love kounta!

2017-02-25

We love kounta - it works for us and we find the reports and sales by information invaluable!

Pros

It's capacity to review a day's sales or last week/ year!

Cons

Stock management Grouping of goods No integrated weighing scales!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Bradie Mandarano

Awsome POS system! Easy for staff, easy for management. Outstanding customer service!

2018-04-04

Pros

Great reporting and crm. Love that you only have to use functions that you require.

Cons

I would like to be able to view only POS from device which is not assigned as register. Also, not sure if already available, but we would like to be able to process gift certificates through the till easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Director (Events Services company, 1-10 employees)
Verified Reviewer

Easy to use, excellent support !!

2018-01-13

Pros

So far I have found their support-team extremely helpful and the system itself is very easy to understand and implement.

Cons

However, for bookkeepers - as most bookkeepers I know have never operated this system by themselves - if they could run a practical 30 mins course on how to integrate KOUNTA with other accounting systems such as XERO, that would be extremely helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Other

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Jay Jay

great product, epic online support via chat, always help me out any time of day. c

2018-02-16

Pros

The integration is also great and getting better by the day

Cons

option sets and variants are hard to get your head around. that whole process of creating a special could be made into a much better user experience/workflow 'i want to make a combo special' - select this, then that, then this for example. The nesting and linking is very hard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Ioakimidis

GREAT POS

2018-11-10

Pros

Ease of use, layout, nice looking, fast,

Cons

Disappointed with the reports. It really doesn't suit for restaurants that go past midnight.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Olivia Schaefer

Absolutely easy to use, friendly and fast service

2018-03-19

Pros

Effective reward system, our customers get rewards and they can see their points accruing

Cons

it won't just take phone numbers to allow changing profiles, with so many email promotions these days, not many customers want emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Gareth Williams

Solid addition to our cafe

2017-03-01

Has definitely increased efficiency in front of house, especially with kitchen receiving food orders automatically.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more