Kounta Features

Kounta

Point of Sale, Online POS & ePOS System, Restaurant Software

4.46/5 (106 reviews)

Kounta Feature Summary

  • Supports Unlimited Sites & Registers
  • Open APIs
  • Simple Product Creation & Maintenance
  • On-The-Go – Accessible
  • Powerful Reports and Statistics
  • Purchase Order Management
  • Stock (Inventory) Control
  • Build Intimate Customer Relationships
  • Add On Integrations
  • Online Support Centre
  • Free Knowledge Base Support

Competitor Feature Comparison

Activity Management
Customer Database
Customizable Branding
Customizable Reporting
Discount Management
Electronic Payments
Gift Card System
Inventory Management
Inventory Tracking
Loyalty Program
Monitoring
Order Entry
Order Management
Order Processing
POS
Promotions Management
Real Time Data
Real Time Monitoring
Real Time Reporting
Real Time Updates
Sales Reporting
Sales Tax Management
Time Clock
Learn moreCompare App
Activity Management
Customer Database
Customizable Branding
Customizable Reporting
Discount Management
Electronic Payments
Gift Card System
Inventory Management
Inventory Tracking
Loyalty Program
Monitoring
Order Entry
Order Management
Order Processing
POS
Promotions Management
Real Time Data
Real Time Monitoring
Real Time Reporting
Real Time Updates
Sales Reporting
Sales Tax Management
Time Clock
Visit WebsiteCompare App
Activity Management
Customer Database
Customizable Branding
Customizable Reporting
Discount Management
Electronic Payments
Gift Card System
Inventory Management
Inventory Tracking
Loyalty Program
Monitoring
Order Entry
Order Management
Order Processing
POS
Promotions Management
Real Time Data
Real Time Monitoring
Real Time Reporting
Real Time Updates
Sales Reporting
Sales Tax Management
Time Clock
Visit WebsiteCompare App

Mobile apps

iOS App


3 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


60 reviews

Kounta Feature Reviews

25 reviewers had the following to say about Kounta's features:

Anonymous
A verified reviewer
Verified Reviewer

Terrible Integration with XERO

2018-07-17

Pros

Daily monitoring of the sales History of sales figures taking the orders at the till although couple of times it started to update in the busy time without asking

Cons

- Updating without asking on busy times in front of customers - Frequent disruptions - Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: GetApp
Helpful?   Yes   No
Read more
Andrew Mansfield

It is the only cloud based pos for hospitality I think we could use and run our business

2017-06-08

It allows us to easily manage customer transaction and to report on total sales and products in a really efficient way.

Pros

The printing of customer orders in multiple locations plus the kitchen.

Cons

Scales and scanner integration for use with a retail store.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brett Gillis

Kounta has catapulted our Maleny Bowls Club into the 21st century literally overnight.

2017-06-19

It has literally transformed our business model into a user friendly (especially for our team of volunteers who are mostly over retirement age and not accustomed to technology), dynamic management system that provides improved stock controls and incredible reporting for our management committee.

Pros

Back of house statistics, reporting and stock control make life so easy for our Providore and Treasurer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen Dunlop

We love kounta!

2017-02-25

We love kounta - it works for us and we find the reports and sales by information invaluable!

Pros

It's capacity to review a day's sales or last week/ year!

Cons

Stock management Grouping of goods No integrated weighing scales!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracey McPhee

Kounta - so easy to use

2017-03-10

The support team are great and always get back to you. The reporting isn't as good as our old POS however the team are working on this to deliver a new level of reporting in the near future.

Pros

Ease of Use User Interface Webinars & Customer Support

Cons

Reporting is limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Dietz

Overall easy to use system and is adaptable to the business needs

2017-05-03

Pros

Loading of products and workflow, quick to use in counter, easy to customise orders on the fly, fast reporting

Cons

Unable to customize and automate reports within the plan I am on, bump screen is not accurate and sometimes slow, unable to use Deputy Staff tracker as using Android is not supported

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kahlia Latham

great/easy/mostly simple

2017-05-16

quick easy service, with less room for staff mistakes, easy tracking reports & streamline service.

Pros

easy to set up, basic steps guides to help you along.

Cons

Having to wait for a call back - sometimes we need to troubleshoot/fix our problems straight away. booking a call is sometimes for us inconvenient. Cash out with inter grated eftpos is too complicated and does not simplify it for my staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg Kelly

Kounta review from a "cloud integrator" perspective

2015-02-26

The CSV data importers are good, but I still found I had to do many repetitive updates manually via the user interface that the importer didn't support.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Glen Peacock

Works well and very simple to use.

2018-07-09

Good reporting.

Pros

It's ease of use is the most compelling feature. The reports are reasonably comprehensive too.

Cons

There are occassional troubles with printing, where the software somehow loses the fixed IP address of a printer. This is usually temporary, however. It's need to be connected to the Internet is also a con. Whilst it works a little offline, it does become unusable quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Padraig Treanor

BEST POS I HAVE USED

2017-02-20

Quicker and more customizable! There are some features that are missing that we as a business require.

Pros

Simple DIY Easy to Configure Awesome Customer Service

Cons

No Quantity on Tax Invoice

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Kounta

Nup

Source: Capterra
Helpful?   Yes   No
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Mic Heynekamp

Nice concept but still beta quality

2016-03-12

Pros

This comes at a great expense however since despite the pretty and fancy interface the features a busy restaurant need (like a robust method of splitting checks), solid timeclock integration, and solid EFTPOS integration are grossly lacking.

Cons

Poor EFTPOS integration, buggy and slow once many orders are entered, very weak timeclock integration, very poor check splitting feature.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

2/10

Recommendations to others considering Kounta

Be very wary of the stated claims and features as many are poorly developed. We previously used Aldelo POS in the US but it is unavailable in NZ. If you are using it for a small cafe with one terminal and a hard wired EFTPOS solution it may work for you. Full-scale restaurant users will choke on it.

Source: Software Advice
Helpful?   Yes   No
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Anonymous
(Food & Beverages company, 11-50 employees)

Not worthed as the expensive price

2020-02-28

I know amount that i calculate manual in every type of payment are balance or not because kounta showing it amount minus or over, so we can double check before we accept to close cashier or shift.

Pros

Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.

Cons

If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Third, menu item that you sell and item only you use for recipe are the same product list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim Green

Hombre Franchising

2017-04-21

Always have great support and easy system with great plans for working with franchises to improve platform

Pros

Works with us to improve

Cons

Reporting needs improving

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Kounta

Had a meeting today to discuss and always happy to help improve

Source: Capterra
Helpful?   Yes   No
Read more
Emma Irvine

Great system

2018-09-28

Pros

Easy to change payment methods and products and downloading and updating on excel also possible.

Cons

Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alasdair Hood

Exactly what we were hoping for

2018-06-04

Pros

Gives fantastic feedback on sales by hour and type even at the lowest payment level.

Cons

It is great feedback, but perhaps a little expensive, since POS software can be used free, it is the data crunching that seems expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jun Chen

Buggy and lack of support

2017-09-07

Little follow up with the problems we had and when they did contact us, 90% of the time they were unable to resolve the issue.

Pros

We were able to view all the reports remotely.

Cons

Buggy and full of errors especially during a busy restaurant service. Reports were insufficient and support was also unable to resolve the issues we were having.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Daniel Feodoroff

Its ok but don't waste your money

2016-12-29

Overall Kounta is an ok POS system and has a wide range of ad ons but its let down by a poor design and clunkiness due to it being web based.

Pros

Good Customer Service Gets the job done

Cons

Web Based Poor Design High Monthly Costs Slow Software Basically a Website

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca Henderson

Great to get going with!

2018-10-11

We were setting up our business and required a system that was not overly complex, could integrate with our systems already in place, would not break the bank and was easy to use.

Pros

Mostly I love the ease of use of the system.

Cons

With our spotty wi-fi system, we’ve had moments of the system not talking to other components such as printers and cash drawers. But not particularly the fault of Kounta.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Ioakimidis

GREAT POS

2018-11-10

Pros

Ease of use, layout, nice looking, fast,

Cons

Disappointed with the reports. It really doesn't suit for restaurants that go past midnight.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
shane hills

Very reliable entry system

2018-02-18

Pros

user-friendly, low cost.

Cons

functionality limiting e.g. stock control, transfers between entities, reporting. But then, great system for us to start with at least.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sue Edwards

Verified Reviewer

Setting up and Training it for Clients

2018-02-21

Pros

Easy to use, adaptable in most situations.

Cons

A few little enhancements would be nice to give the client and few extra reporting outcomes but I'm being a little picky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

AWESOME CLOUD BASED APPLICATION FOR THE INEXPERIENCED

2018-01-03

Pros

This is a very easy POS to use, all cloud based so access at any time is a cinch!

Cons

if there is one thing so for it's integrating add on's, seems to be a little confusing!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Renate Duddridge

Does mostly what I need and the reports are good at a glance.

2017-05-30

Pros

It is pretty easy to use? The reports are easily generated.

Cons

Kounta will not connect to printers other than Epsom, therefore I can't print! Having to write orders when I have a perfectly good printer sat next to the register is frustrating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
George Prodromou

This is my first experience with a could based system. Very happy so far.

2018-02-27

Pros

Cost effective , easy to train new staff, easy integration with our accounting system.

Cons

Service can be effected when the system goes offline. This can also effect cash up as when the system is offline you are unable to process accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Bradie Mandarano

Awsome POS system! Easy for staff, easy for management. Outstanding customer service!

2018-04-04

Pros

Great reporting and crm.

Cons

I would like to be able to view only POS from device which is not assigned as register. Also, not sure if already available, but we would like to be able to process gift certificates through the till easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more