Kustomer vs Glassix Comparison

HubSpot CRM

Zendesk Suite

Freshchat

2Chat

Cognigy.AI

charles

Compare Kustomer and Glassix based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Call Center Management

Call Routing

Canned Responses

Chat/Messaging

Chatbot

Client Portal

Collaboration Tools

Communication Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

Help Desk Management

Inbox Management

Intent Recognition

Interaction Tracking

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Live Chat

Macros/Templated Responses

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Natural Language Processing

Negative Feedback Management

Performance Management

Performance Metrics

Predictive Analytics

Prioritization

Proactive Chat

Process/Workflow Automation

Query Suggestions

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Returns Management

Search/Filter

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

Single Sign On

SMS Messaging

Social Media Integration

SSL Security

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Text Analysis

Third-Party Integrations

Transcripts/Chat History

Trend Analysis

Virtual Assistant

Visual Analytics

Voice Mail

Widgets

Workflow Management

Kustomer

Web-based

Customer Support Lead

I love Kustomer's tag management, snooze statuses, and the ability to move and merge tickets. It is definitely one of the more robust customer support tools with lots of great features.

Customer Advocate Representative

Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service.

People Experience Assistant. 

The interface is nice to look at, the night view is very nice if you spent more than 3 hours answering emails. Features like AHT are very accurate.

Supervisor

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.

Manager

I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement.

Director of Customer Success

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

SME Mentor Support

How easy is it to use to help Customers either through calls emails or chats and that we can integrate it with too many different softwares to help the customers quickly with their inquiries.

I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need.

Phone Order Transmission Team Lead

Experiencing some outages (such as delayed emails) but this issues seems to be happening less lately.

Customer Service Rep

Easy to use and navigate, user friendly and fun to use.

Project Lead

It offers a good solution if you are in search of a ticketing system, provides tracking and it can integrate with quite few products.

Communication Operations Manager

The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.

It is easy to use and user friendly. All information needed is summarized on the first page and easy to access.

Sometimes the 'My open conversation' disappear from the system. My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me.

Growth Specialist

The bugs that appear from time to time. The small lags when working.

Head Of Customer Experience

If you don't know javascript, you'll struggle to write your own workflows.

Kustomer screenshot: Kustomer integrates conversations, transactions & company proprietary data in one platform

Kustomer screenshot: Collaborate in real time on customer issues

Kustomer screenshot: View customer history and respond using multiple channels like email, text, voice and chat

Kustomer screenshot: See all conversations with a customer across different channels including email, texts and more

Kustomer screenshot: View customer orders or account information

Kustomer screenshot: Set up intelligent reminders for follow-ups

Kustomer screenshot: Use chat to engage with customers

Large Enterprises

Mid Size Business

Small Business

2Chat is an all-in-one programmable WhatsApp automation tool for small teams. It integrates with existing workflows while allowing users to continue using WhatsApp normally. Features include multi-device support, customizable bots, live chat, reporting tools, and more.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

Batch Communications

Document Storage

Personalization

Video Support

Glassix

Teacher

What I love the most about Glassix is its comprehensive monitoring capabilities, providing detailed insights into online activities for both parental control and employee monitoring.

manager

It is worth mentioning the ease of starting a new chatbot and implementing them, it is also a plus point. Glassix is definitely worth implementing in your business.

Freelance

The conversational tools have been super helpful in handling frequent questions, and the fact that it is a single platform for all channels makes navigation a piece of cake.

Management Assistant

This enhances personalization, improves issue resolution, and ensures that support agents have all the necessary context for each interaction.

What stood out most was its ability to streamline task management and communication, making collaboration seamless.

Asistente Administrativo

Glassix: The most intuitive, effective, and comprehensive interaction management tool.

Admnistration

Software interface is good and easy to use. It helps to manage multi platforms interaction in no time.

Executive Assistant

The support team has been responsive and helpful whenever we've had questions or needed assistance.

Floor Manager

Glassix has made us exceed our customer's expectations in terms of brilliant customer service which has helped us to retain our customers and also get new ones.

I can´t say there is sometings I dislike about Glassix, I can only say try it.

Administrative Officer

What I liked most about Glassix is its interface and navigation.

Researcher

The best feature for me is the integration of messages across different apps into one inbox.

Its seamless integration with various digital channels such as instant messaging apps, SMS, email, live chat, and social media ensures all interactions are handled efficiently from one place.

VP of Service & Sales 

No automatic messages in whatsapp based on time periods.

Glassix is the ultimate solution for costumer support management.

Since we started using Glassix, our revenue has significantly increased because our customers keep coming back.

Kustomer vs Glassix Comparison

Kustomer

Glassix

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives