Kustomer vs Superchat Comparison

HubSpot CRM

Zendesk Suite

Userlike

Freshchat

Sinch Engage

charles

Compare Kustomer and Superchat based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Call Center Management

Call Routing

Canned Responses

Chat/Messaging

Chatbot

Client Portal

Collaboration Tools

Communication Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

Help Desk Management

Inbox Management

Intent Recognition

Interaction Tracking

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Live Chat

Macros/Templated Responses

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Natural Language Processing

Negative Feedback Management

Performance Management

Performance Metrics

Predictive Analytics

Prioritization

Proactive Chat

Process/Workflow Automation

Query Suggestions

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Returns Management

Search/Filter

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

Single Sign On

SMS Messaging

Social Media Integration

SSL Security

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Text Analysis

Third-Party Integrations

Transcripts/Chat History

Trend Analysis

Virtual Assistant

Visual Analytics

Voice Mail

Widgets

Workflow Management

Kustomer

Web-based

Customer Support Lead

I love Kustomer's tag management, snooze statuses, and the ability to move and merge tickets. It is definitely one of the more robust customer support tools with lots of great features.

Customer Advocate Representative

Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service.

People Experience Assistant. 

The interface is nice to look at, the night view is very nice if you spent more than 3 hours answering emails. Features like AHT are very accurate.

Supervisor

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.

Manager

I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement.

Director of Customer Success

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

SME Mentor Support

How easy is it to use to help Customers either through calls emails or chats and that we can integrate it with too many different softwares to help the customers quickly with their inquiries.

I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need.

Phone Order Transmission Team Lead

Experiencing some outages (such as delayed emails) but this issues seems to be happening less lately.

Customer Service Rep

Easy to use and navigate, user friendly and fun to use.

Project Lead

It offers a good solution if you are in search of a ticketing system, provides tracking and it can integrate with quite few products.

Communication Operations Manager

The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.

It is easy to use and user friendly. All information needed is summarized on the first page and easy to access.

Sometimes the 'My open conversation' disappear from the system. My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me.

Growth Specialist

The bugs that appear from time to time. The small lags when working.

Head Of Customer Experience

If you don't know javascript, you'll struggle to write your own workflows.

Kustomer screenshot: Kustomer integrates conversations, transactions & company proprietary data in one platform

Kustomer screenshot: Collaborate in real time on customer issues

Kustomer screenshot: View customer history and respond using multiple channels like email, text, voice and chat

Kustomer screenshot: See all conversations with a customer across different channels including email, texts and more

Kustomer screenshot: View customer orders or account information

Kustomer screenshot: Set up intelligent reminders for follow-ups

Kustomer screenshot: Use chat to engage with customers

Large Enterprises

Mid Size Business

Small Business

Userlike is a unique software for live chat and customer messaging that allows businesses to win and nurture customers through website chat and messaging-apps like WhatsApp, Facebook Messenger, Telegram, Instagram, E-mail, Threema and SMS.

Sinch Engage is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

@mentions

Batch Communications

Campaign Management

Commenting/Notes

Content Management

Email Reminders

File Sharing

Interactive Content

Multi-Channel Campaigns

One-to-One Messaging

Personalization

Project Management

Quality Management

Ratings/Reviews

Real-time Conversations

Real-Time Updates

Reminders

Review Monitoring

Review Notification

Review Request

Superchat

Android

iPhone

Founding Director

I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself.

Talent Recruitment

The overall experience is amazing, we love superchat and it has made our work much easier and faster.

I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live.

Overall, very good and it's a system we consider to contribute positively to our business.

The onboarding was amazing, the system is so intuitive anyway though. It really has supercharged our chat.

Currently the missing integrations and automations. But this is currently being published.

Superchat screenshot: Reach customers on all channels

Freelancers

Non Profit

Public Administrations

Kustomer vs Superchat Comparison

Kustomer

Superchat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives