Kustomer Features & Capabilities

Kustomer

WhatsApp

SurveyMonkey

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Call Center Management

Call Routing

Canned Responses

Chat/Messaging

Chatbot

Client Portal

Collaboration Tools

Communication Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

Help Desk Management

Inbox Management

Intent Recognition

Interaction Tracking

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Live Chat

Macros/Templated Responses

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Natural Language Processing

Negative Feedback Management

Performance Management

Performance Metrics

Predictive Analytics

Prioritization

Proactive Chat

Process/Workflow Automation

Query Suggestions

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Returns Management

Search/Filter

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

Single Sign On

SMS Messaging

Social Media Integration

SSL Security

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Text Analysis

Third-Party Integrations

Transcripts/Chat History

Trend Analysis

Virtual Assistant

Visual Analytics

Voice Mail

Widgets

Workflow Management

Zendesk Suite

Freshdesk

Zoho Desk

LiveAgent

Gladly

Intercom

Birdeye

Genesys Cloud CX

Bitrix24

Salesforce Service Cloud

Tiledesk

Zoho CRM

I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well. 

Kustomer is a great omnichannel CRM! 

I've been using Kustomer for more than 2 years, and I have to say that it's been a fantastic experience. The platform is incredibly user-friendly, and I very much  appreciate all the shortcuts that are integrated into the platform as it makes my job much much easier. The use of tags and the information available on the right side of the platform have been extremely helpful in managing customer interactions effectively.

Effective, easy to use, and user-friendly!

We are happy with our move to Kustomer as a platform to consolidate all of our communications into a single interface. We can now manage customer communication across our standard service channel as well as social media channels, all from a single area.

Great platform for consolidating communication channels

In my whole stay in my current company which is IntouchCX , the overall experience is superb. 

Ease of use

Intuitive, Easily Customizable, Kustomer has been a great solution for our company.

Pretty solid tool for our daily use, but could definitely use more improvements especially with the glitches that happen. 

Great tool, but could use some improvements

I like the social media integrations, aircall integration, calendly integration.  I can get everything in one place, which helps my CS team to be more efficient daily.  The support we have received from the Kustomer team has been outstanding, and they are always available when we need them.  The setup was thorough and complete.

Kustomer was a great move!

The platform can be tricky to learn (depending on each person's learning curve), especially for businesses that are new to customer service software or the world of online business in general. 
Still, this one provides the tools required to deliver great customer service and that'll benefit you for a long time

Kustomer: all your conversations in one hassle-free location

I have had a  great overall experience with Kustomer. It has helped us grow within our customer interactions and aid us with information to be of more assistance. I feel like this program is amazing for all contact center to utilize.

smooth, efficient, what more could you ask for?

 Kustomer supports multiple communication channels, allowing businesses to engage with their customers across various platforms such as email, chat, social media, and more. This helps in creating a seamless and consistent experience for customers.

This platform prioritize the customer care

Kustomer Feedback

Overall, it is a good platform, you can have access on past data with customers, couriers and partners profiles chats,emails and calls. Thats really good.

Chats, Emails and data - together

As a user that depletes the reporting resources to the max i sometimes find it hard to finish a request with only one report, meaning i would need to create 2-3 reports to present the final result.

Customer and Consumer Tracking

So far it`s been amazing. Kustomer is literally an all round player giving me options to deal with tasks and resolve issues for my clients while also having the option to communicate with them in a subtle and professional way. We have multiple departments within the company i work for and assigning the task to the appropriate team/department is  super easy. Can`t be happier with it.

Great software and integrations

I think that Kustomer is one of the best softwares used for customer service

Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service!

Kustomer will definitely complement the service you're providing to your customers. Great tool!

Perfect tool for providing smooth and swift customer assistance. It also helps us resolve customers issue quickly because it has all the data that we need. 

Excellent Kustomer service you can rely on

Everything is awesome. I did not encounter any problem using it everyday.

Kustomer Daily Use Review

Over all experience is good, since you can easy access and manage the Kustomer application

Kustomer review

Best to use on all aspect of email sending and communication with other employees or customer

Kustome review

Amazing CRM tool aggregating all communications around the customer

It's an awesome app! User friendly and easy to use.

Essential for any customer care/service team

when leaving desk.com, we shopped zendesk and freshdesk in addition to kustomer. we chose kustomer and have never looked back. it's been integral to getting not only CX but multiple operations teams into a single environment where we can collaborate.

Very happy Kustomer! (HA get it?)

Hi Meagan, happy to read about your experience with Kustomer! Having long-term happy customers like yourself makes us super proud :)

Kustomer screenshot: Kustomer integrates conversations, transactions & company proprietary data in one platform

Kustomer screenshot: Collaborate in real time on customer issues

Kustomer screenshot: View customer history and respond using multiple channels like email, text, voice and chat

Kustomer screenshot: See all conversations with a customer across different channels including email, texts and more

Kustomer Features

Features Summary

Screenshots

Contenders comparison

Common Kustomer comparisons

Reviewers who mentioned features said: