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Modern Customer Service Software For Customer-First Brands

(4)

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Kustomer Pricing

Pricing overview

Value for money rating

4.5

/5

59

Price starts from

89

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Enterprise: $89 per user/month (billed annually) |
Ultimate: $139 per user/month (billed annually)

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Reviewers who mentioned pricing said:

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Jisselle B.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Kustomer is a great omnichannel CRM!

Reviewed 2 years ago

I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.

Pros

I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!

Cons

It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.

ME
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Michele E.

Retail, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kustomer: all your conversations in one hassle-free location

Reviewed 7 months ago

The platform can be tricky to learn (depending on each person's learning curve), especially for businesses that are new to customer service software or the world of online business in general. Still, this one provides the tools required to deliver great customer service and that'll benefit you for a long time

Pros

With this tool you have a complete timeline of all the interactions with the customers, no matter it is a chat, an email, or a SMS. It helps you understand the issue at hand and provide support that truly meets the demands of the customers. Additionally, all the queries are displayed in one panel, so there won't be any duplicates. It provides a centralized location for managing customer conversations. It also supports integration with other tools and platforms, such as messaging apps, and Shopify

Cons

The pricing might be on the higher side. If the company has a low budget it might not be recommended to splurge on this app. However, if you're looking for an app that can organize your conversations and have visibility on them at all times, I'd totally suggest taking kustomer into account

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Romain O.

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent platform

Reviewed 2 years ago
Pros

I find the report it offers to be very accurate and attractive and easy to use.

Cons

I find them a bit expensive but overall it's fine.